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help virgin tv not working
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Old 08-01-2008, 00:03   #1
pupski
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help virgin tv not working

My ntl digi-box was working fine earlier this evening. I went to switch it it on now and no joy. The red light is on on the on button, and I have tried putting new battteries in the remote and the old unplugging it trick. Has it died or is virgin tv offline in Norwich at the moment? I have tried the Virgin website with no joy. thanks!

---------- Post added at 00:03 ---------- Previous post was at 00:01 ----------

sorry everyone it seems to have come back now after disappearing for an hour! weird!
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Old 08-01-2008, 17:43   #2
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Re: help virgin tv not working

mine did this after a power cut and then sprung back into life after 20 mins or so. very weird
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Old 08-01-2008, 19:25   #3
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Re: help virgin tv not working

Samsung 2110 boxes? There are a batch with a power supply fault that causes this.

Give Faults a call if it keep happening.
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Old 10-01-2008, 10:58   #4
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Re: help virgin tv not working

thanks I will -it has happened again today. I have had a year or so with no problems though.
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Old 10-01-2008, 14:02   #5
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Re: help virgin tv not working

try look in the techy pages setting option 6 normally the log page will display any issues
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Old 10-01-2008, 14:43   #6
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Smile Re: help virgin tv not working

Sounds like the power supply fault like spiderplant said you will need a new box .
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Old 13-01-2008, 19:35   #7
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Re: help virgin tv not working

argh just rebooted itself, got stuck on LD:04 unplugged and plugged back in now stuck in standby It better sort itself out again
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Old 13-01-2008, 21:45   #8
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Re: help virgin tv not working

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Originally Posted by ben_b View Post
argh just rebooted itself, got stuck on LD:04 unplugged and plugged back in now stuck in standby It better sort itself out again
2 hours later still no change have tried unplugging it, waiting a bit and plugging it back in several times and it just refuses to boot
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Old 21-01-2008, 07:23   #9
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Re: help virgin tv not working

my set top box is doing this as well, recently if it was powered off it would go through lots of Ld numbers before powering back on but now it is stuck at ld:04 and has been for about 12 hours now. Is there anything I can do to help this box along or should I get in contact with the fault people?
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Old 21-01-2008, 12:42   #10
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Re: help virgin tv not working

Quote:
Originally Posted by Malco View Post
my set top box is doing this as well, recently if it was powered off it would go through lots of Ld numbers before powering back on but now it is stuck at ld:04 and has been for about 12 hours now. Is there anything I can do to help this box along or should I get in contact with the fault people?
Sounds like a phonecall to me..
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Old 30-01-2008, 22:07   #11
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Re: help virgin tv not working

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Originally Posted by ben_b View Post
2 hours later still no change have tried unplugging it, waiting a bit and plugging it back in several times and it just refuses to boot
Maybe a hammer will help lol
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Old 01-02-2008, 17:45   #12
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Re: help virgin tv not working

hooray, the engineer came today and replaced the box with the same model the only difference is obviously it says virgin media vbox and not ntl on the front. Glad I didn't end up with a pace phew!

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