Catch up on demand not working on V box

bigrich1976 · 07-10-2007, 20:14

Hi all,

I have a friend who has a problem with catch up on demand on his V box. Basically it does not work full stop. YOu can go into the menu and select "catch up on demand" and it just says "loading" in the bottom left hand corner of the screen. The box will then freeze and you have to cold boot the box to get back in. Now VirginMedia have told him its a known problem(although its been like this for the last 3 months!!) I have a V+ box and live in the same town and all works fine. Is there anything anyone can suggest other then contact Virginmedia lol. He lives in Whittlesey,cambridgeshire.

Any help greatly recieved.

Rich

**Stuart C** · 07-10-2007, 20:41

Well, apart from making sure all the cables are tightly screwed into the back of the box..

spiderplant · 07-10-2007, 22:25

It's not a "known problem". It's probably that the account hasn't been set up properly. He'll just have to keep ringing until he gets someone who can sort it out.

bigrich1976 · 08-10-2007, 05:14

Thanks for the reply guys, will take a look at the account once im in. is there a status page i can somewhere just to double check? there is no problems in the area. did have a look around earlier but no joy.

surreyuser · 08-10-2007, 14:19

Hi
I live in Surrey and at least myself and 2 neighbours have V+ boxes.
Mine was installed in June and at that time I did have VoD.( for a few weeks only)
However since then neither myself or my neighbours can access this on our V+ boxes although according to one of them their standard STB works just fine, so it doesn't seem to be a local problem.
I phoned faults and was given 3 error codes that might appear and they are:
1051, 1068 or 1081.
I was told that if it was one of these codes then it is a national problem that is being worked on for a resolution by the end of October.
I am a bit sceptical about this as it seems that some of us on these forums have it and some of us don't.
Has anybody else been given this information or was is it a fob off?
Incidentally, one of my neighbours is now on his 3rd V+ box because of reporting this fault which seems a waste of manpower and equipment, so did the guy I spoke to in faults know something their field techs do not.

spiderplant · 08-10-2007, 15:56

It's not a national problem. But it might be a regional one. What's the first half of your postcode? And what error codes are you actually getting?

bigrich1976 · 08-10-2007, 17:57

I'm recieving no error codes and first half of postcode is PE7

Cheers
Rich

spiderplant · 08-10-2007, 19:08

Quote:

Originally Posted by bigrich1976

I'm recieving no error codes and first half of postcode is PE7

Hang on... I thought it was your friend who had the problem. Can you explain please?

piggy · 08-10-2007, 20:47

Quote:

Originally Posted by surreyuser

Hi
I live in Surrey and at least myself and 2 neighbours have V+ boxes.
Mine was installed in June and at that time I did have VoD.( for a few weeks only)
However since then neither myself or my neighbours can access this on our V+ boxes although according to one of them their standard STB works just fine, so it doesn't seem to be a local problem.
I phoned faults and was given 3 error codes that might appear and they are:
1051, 1068 or 1081.
I was told that if it was one of these codes then it is a national problem that is being worked on for a resolution by the end of October.
I am a bit sceptical about this as it seems that some of us on these forums have it and some of us don't.
Has anybody else been given this information or was is it a fob off?
Incidentally, one of my neighbours is now on his 3rd V+ box because of reporting this fault which seems a waste of manpower and equipment, so did the guy I spoke to in faults know something their field techs do not.

1051,1068 errors happen a lot in the north west region a stb swop wont cure it we have been told its a network/software issue and will be fixed sooooooooooon!!!

bigrich1976 · 08-10-2007, 20:51

Quote:

Originally Posted by spiderplant

Hang on... I thought it was your friend who had the problem. Can you explain please?

Yeah course, i was round my friends house trying to fix this problem,didnt recieve any error codes, however his postcode will be same as mine

spiderplant · 08-10-2007, 21:47

Quote:

Originally Posted by bigrich1976

Yeah course, i was round my friends house trying to fix this problem,didnt recieve any error codes, however his postcode will be same as mine

Fair enough. But it's nothing to do with the 1051/1068 etc errors. As I said, I think it's an account setup problem. It won't get fixed automatically.

Digital_Junkie · 09-10-2007, 14:56

are there any lights flashing on the front of the box sometimes that will give an error 1021 or 1092 but sometimes its the box that cant connect

if its flashing and a reboot does nothing your friend will need a tech

---------- Post added at 14:56 ---------- Previous post was at 14:55 ----------

sorry....that didnt make sense did it? it doesnt always give an error code it may freeze but the light may still be flashing