Good service - thank you!

[nefu]

On Sunday the remote for my Pace box stopped working & fresh batteries would not cure the problem. Dialled 150 and spoke a really helpful guy in India who promised a new remote in 5 days. Imagine my surprise when one arrived on Tuesday! I am the first to complain when I get bad service - so thanks you VM for exceeding my expectations!

[busboy125]

Originally Posted by nefu

On Sunday the remote for my Pace box stopped working & fresh batteries would not cure the problem. Dialled 150 and spoke a really helpful guy in India who promised a new remote in 5 days. Imagine my surprise when one arrived on Tuesday! I am the first to complain when I get bad service - so thanks you VM for exceeding my expectations!

Nice to hear good reports

[Stop It]

Originally Posted by nefu

On Sunday the remote for my Pace box stopped working & fresh batteries would not cure the problem. Dialled 150 and spoke a really helpful guy in India who promised a new remote in 5 days. Imagine my surprise when one arrived on Tuesday! I am the first to complain when I get bad service - so thanks you VM for exceeding my expectations!

Nefu - Location, Swindon

Is it a condition of being from Swindon that we always have to complain lots? I am an exiled Swindonian (Lived there for my first 19 years before moving to Bedfordshire), but I still have the complaint instinct Nice to see you've had not only good, but outstanding service, top stuff.

Just out of interest, what box did you receive? Another Pace or a Sammy?

[nefu]

Originally Posted by Stop It

Nefu - Location, Swindon

Is it a condition of being from Swindon that we always have to complain lots? I am an exiled Swindonian (Lived there for my first 19 years before moving to Bedfordshire), but I still have the complaint instinct Nice to see you've had not only good, but outstanding service, top stuff.

Just out of interest, what box did you receive? Another Pace or a Sammy?

I started out life in Guildford so do you think it's catching if you just live in Swindon?

Didn't replace box, just remote.

[Mobes]

I'm glad this thread is here...

Although not 100% satisfied with Virgin and their V+ service, whenever we have a fault on any of our boxes, we get through to "faults" without much hassle and they are round to fix it within 2 days maximum. The service engineers are polite and know what they are doing and the fault has never once recurred. I live in their "LU" postcode area and have always been impressed with their service.