Same ***** different story,
I have been waiting in all day today for someone to bring me a replacement cable modem.
I ordered a new cable modem using the automated system about two months ago and heard nothing, re ordered after a month and still nothing.
Call 1: customer services on to trace my order around lunchtime and the guy phoned back around 18:00 to tell me to call deliveries
Call 2: deliveries the next day they didn't even have my details on there system even though I have been a customer for over 7 years they said call broadband support.
Call 3: Called broadband support (India) guy did seem to understand until he started asking about my MAC address which was nothing to do with the problem. Very sorry sir need to phone customer service.
Call 4: Customer service again (UK) explained all that had happened so far got told I would be put on hold turns out they bumped me straight through to sales.
Call 5: Sales (India I think) Guy told me he could definatly solve my problem at last light at the end of the tunnel explained the issue to him he said he didn't know and to call customer service.
Call 6: Customer service 3rd time guy called Colin understood exactly what was wrong and delbt with the call in a friendly and efficient manner said he would book a call in for tomorrow (Today) for an all day appointment I said thats fine.
Call 7: No sign by 15:00 called to check on progress told that it is an all day appointment and they will be here. It's now 17:04 and no sign yet somehow I don't think it is going to happen.
It has taken me 7 calls so far and I really hope i don't have to make another one in 55 minutes to tell them they can't keep there promises.
I can't believe that it took 7 phone calls and I am still in the same situation.