Pace box problem

iglu · 07-05-2007, 08:15

I switch the box on, there is no sound in any channel and the red button does not work. Five minutes or so later, the sound comes on and everything works.

I switched it on and off from the wall several times. What causes this delay?

richmond216 · 07-05-2007, 09:13

welcome to the wonderful world of virgin media

martin42h · 07-05-2007, 11:12

Sounds like a dodgy box or a problem with the input cable signal level.

sstainer · 07-05-2007, 11:15

several things could be the matter with your box maybe its just very slow but taking over five minutes to sort it self thats a little too long
you say its a pace [horrible things] what model number look under it ditv ? xxxx

i have a pace 1000 and it hates me as much as i hate it lol

not alot you can do really except try keep box in a well chilled area they do like to warm UP [saves on the winter heating costs though]

failing that dial 151 and complain

iglu · 07-05-2007, 13:12

Quote:

Originally Posted by sstainer

several things could be the matter with your box maybe its just very slow but taking over five minutes to sort it self thats a little too long
you say its a pace [horrible things] what model number look under it ditv ? xxxx

i have a pace 1000 and it hates me as much as i hate it lol

not alot you can do really except try keep box in a well chilled area they do like to warm UP [saves on the winter heating costs though]

failing that dial 151 and complain

It is a pace Di4001N. It has 6-7 safety stickers on the bottom, I guess that's the number of re-refurbishments

It is not hot. As soon as it starts, it keeps going with no trouble.

The engineer is coming tomorrow.

Nedkelly · 07-05-2007, 15:40

Sounds like its the box .I see youve got a tech comming round tommorow I bet he will change the box

iglu · 08-05-2007, 18:36

Quote:

Originally Posted by Nedkelly

Sounds like its the box .I see youve got a tech comming round tommorow I bet he will change the box

Spot on mate! The tuner of the box was faulty. I got a brand new pace Di4010-N. He told me that it takes a couple of hours and a reboot or two until the new Virgin software get into the box. It happened, all the channels were loaded.

Now, after all this, the picture is very grainy in every channel.
It is set in RBG, is that correct? Is there anything I can do?

I spoke to a lady in Mumbay that was reading from a script and an engineer is now booked from Friday.

martin42h · 11-05-2007, 07:23

RGB setting depends whether your TV can accept it. Try changing the setting to Composite.

Nedkelly · 11-05-2007, 08:18

Also check the connection on the back of the tv as some tvs only one scart can do rgb

iglu · 11-05-2007, 09:03

The new box has a mind of its own. This morning it re-numbered all channels. BBC 1 was on 106, BBC 2 on 111 and so on. Rebooting solved the problem, only to happen again in an hour. An engineer is coming this morning.

iglu · 11-05-2007, 12:30

The engineer arrived. He stunk of a mixture of cigarette smoke and cheap aftersave. A lovely old bloke though...

The box, again, had re-arranged the channels to its own liking, the engineer unplugged it and replaced it with a new one (Pace). The picture was now ok, not grainy anymore.

He said wait 2 hours for the updates to kick in and the box to get registered.

It now 3 hours later. It says "Sorry, your smartcard is invalid bla bla" I am calling 151, let's see what Mumbai has to say.....

Oh, well.....

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Disconnected, after 25 minutes waiting, before speaking to anyone. You can keep re-branding it until you turn blue, NTL will always be NTL

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The Indian guy from Mumbay, said "wait 48 hours and it will sort itself", if not they will sent a technician out.... BS I say, somebody had to do the pairing and hasn't done....

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It now says "Virgin Media" Powering up....Just a moment... the last hour...

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Phoned Mumbai again. They said error 1008 means critical failure of the smartcard, it was escalated to level 2, they will call me on my mobile in 3-4 working days.

Nedkelly · 11-05-2007, 14:46

Err 1008 means smart card not paired .I wonder if the system is on a go slow or the box is not on the system correctley

It should be a easy fix but hey this VM and anything can happen

iglu · 11-05-2007, 16:03

Quote:

Originally Posted by Nedkelly

Err 1008 means smart card not paired .I wonder if the system is on a go slow or the box is not on the system correctley

It should be a easy fix but hey this VM and anything can happen

Thanks. Spoke to Mumbay. I insisted that they get on with the pairing. I gave them the card number and the box number. They said wait 2 hours. They claim the engineer texted the wrong numbers, I am very surprised because we did it together. Let's see what will happen.

iglu · 11-05-2007, 18:55

Is Virgin's mating department still open? I want to mate the card with pace!

Pace still does not like the card...

iglu · 12-05-2007, 09:45

How many Virgin technicians does it take to replace an STB?

I was going to book my third one, but the systems in Mumbai are down. Still no TV, as card and box have not been paired.

It's 2 weeks since the original fault....

Virgin NTL's incompetence and dis-organization are well documented. What can you do? No Freeview or Sky here.