Why do I have to reset every day!!!! - Page 3

**Maggy J** · 21-04-2007, 00:27

Quote:

Originally Posted by NmeODSt8

Well!!!!

I am so very grateful for the helpfulness of the pathetically useless Trolls that paTroll this site in search of Brownie points. Brown being the operative word if you catch my drift!!!

Jeez, I come online once a week I don't expect to still be the talk of the town by next time.

How very bloody sad.

Sorry to you guys looking for answers, but you know what I mean!!!!

Then try being polite and a little more humble in your approach.The folk who help here are unpaid for their efforts on this site and IF they are VM techies or CS they are here IN THEIR OWN TIME and don't need abuse from you.After all we can't help the fact that when apparently desperate for help you ask for it at a time when most of CF members are tucked up in bed and then get abusive because they aren't here to answer your problem.Now here you are again at an unreasonable time of day finding that you still don't have your answer and far from wondering why you don't, you call them all trolls.

Tone down the attitude and someone might just offer some help.I can't help you because I'm having to reset my PACE STB at least twice a day at the moment and I'm going to have to wait for the newest software upgrade until May or even June..

NmeODSt8 · 21-04-2007, 00:46

Oh no, I once DARED to criticise the staff and now I am persona non grata on this obviiously biased site. Nite Nite.

**Maggy J** · 21-04-2007, 00:58

Quote:

Originally Posted by NmeODSt8

Oh no, I once DARED to criticise the staff and now I am persona non grata on this obviiously biased site. Nite Nite.

Good night .As for being persona non grata well that's up to you..an apology goes a long way I have found and all is not lost....yet!

NmeODSt8 · 21-04-2007, 01:06

Sorry but I stand by my words, a **** I may be, a hypocrite I am not.

PS you obviously did catch my drift....

**Maggy J** · 21-04-2007, 01:09

That's your perogative..however it will get you short shrift in this life.

Good night.

NmeODSt8 · 21-04-2007, 01:31

Quote:

Originally Posted by Incognitas

That's your perogative..however it will get you short shrift in this life.

Good night.

On the contrary 'Man who dresses as a woman' shrift is the one thing I have plenty of, get me!!!!!

And Oh No! You people still believe that THIS is life.

Oops! Sorry!!

Druchii · 21-04-2007, 02:47

Quote:

Originally Posted by NmeODSt8

On the contrary 'Man who dresses as a woman' shrift is the one thing I have plenty of, get me!!!!!

And Oh No! You people still believe that THIS is life.

Oops! Sorry!!

Dude, are you smoking your Avatar or something?

Sorry, just made me wonder that's all, as you're still aggravating people.

You're probably having to reset the box every day because the software on it isn't quite as good as the testing made it out to be. It may be the case that it uses more RAM than the box has (and due to inefficient memory management is crashing it, slowing it down or even preventing it from keeping upto date listings)

Let's hope VM resolve it soon. I'm personally glad however that my Scientific Atlanta 4200 is still going strong with he new soft/firmware.

BossyBoobs · 24-04-2007, 16:31

was tested in portsmoth ashton and somewhere else cant remember where and all was ok

KenK · 24-04-2007, 20:14

Quote:

Originally Posted by BossyBoobs

was tested in portsmoth ashton and somewhere else cant remember where and all was ok

I'm afraid the only conclusion is "not well enough". And to leave it like this for a MONTH is just taking the **** out of the paying customers.

BossyBoobs · 24-04-2007, 22:35

well they have to upgrade all the boxes first before they can start releasing any updates to iron out the creases

KenK · 25-04-2007, 20:48

Quote:

Originally Posted by BossyBoobs

well they have to upgrade all the boxes first before they can start releasing any updates to iron out the creases

No they don't. A TV STB that fails to tune to the required channel when you key in the proper number is in no way a "crease", it's a major bug. They should have stopped the roll-out of the buggy "upgrade", and fixed the problems before inflicting new code on any other customers. They should also have reversed the "upgrade" and re-installed software that actually worked, until (if?) they manage to figure out where they've messed up.

It's basic customer service: don't leave your customers with a faulty service. It's also basic marketing: customers upset by the faulty service are more likely to choose other suppliers.

However, enough of what should have been done, and to get back to the point of the OP: When is it going to be fixed?

spiderplant · 25-04-2007, 22:16

Quote:

Originally Posted by KenK

When is it going to be fixed?

What is what going to be fixed? You and the OP seem to be describing completely different problems.

Maybe I missed it, but I haven't seen you fully explain what the problem is you're having.

Chalky · 26-04-2007, 12:24

I think the problem is, as I have been experiencing it is:

Your PACE box locks up or On Demand is unavailable \ TV Guide not working etc... So you do what you did before and reboot it (power out \ wait \ power up). It's what CS always asked you to do first when you've rang them in the past.

Then you notice that your video settings are back too 4:3 \ Composite. Most of us, I'm assuming, use Widescreen and maybe RGB if you're lucky to have 2 RGB Scart sockets on your TV. I personally have 1 and use it for my DVD player. Anyway I digress.

I'm finding I have to reset my PACE since the EPG upgrade at least once a day. Then I have to go in a reset these settings. Hardly ideal. I was wondering if the PACE, I think I have a D4010i, just can't handle the new software. I would have thought that if I powered off the box it would remember my settings when I next powered it back up again.
A small ask, as some of us try and save the environment and power their devices down when not in use.

I've tried standby too. Sometimes it's ok coming out of standby and sometimes the STB locks up, requiring me to power it down anyway. It's a 50:50 chance that it works coming out of standby.

KenK · 26-04-2007, 20:55

Quote:

Originally Posted by spiderplant

...I haven't seen you fully explain what the problem is you're having.

Quote:

Originally Posted by Chalky

....

What s/he said! The box just doesn't work. I haven't noticed the loss of settings (I'll be checking), but:

Straight after a reboot, there's a chance that VOD and/or Interactive might work; but it's not guaranteed. Put the box in stand-by, as VM (and NTL before them) recommend, and there's no chance of either working when you come out of it. Go stand-by again, and afterwards there's every likelihood that when you key in channel abc, you'll get the content for channel xyz. The only way to sort any of it is to reboot.

We're rebooting the box on almost a daily basis. We've given up even trying to see what's on VOD, and gave up on Interactive long ago - life's too short to wait for it even when it was working. I'd rather go to analogue terrestrial and use teletext. And I'm paying good money for this.

I don't think it should be like this. To quote the topic of this thread, set by the OP, "Why do I have to reset every day!!!!"

There are several other threads with similar complaints. In other posts (can't find 'em atm) it has been suggested that it's a national problem, that "hopefully" should be fixed by the end of April - tick, tock... Thus, when is it going to be fixed?

hokkers999 · 26-04-2007, 21:05

Quote:

Originally Posted by KenK

No they don't. A TV STB that fails to tune to the required channel when you key in the proper number is in no way a "crease", it's a major bug. They should have stopped the roll-out of the buggy "upgrade", and fixed the problems before inflicting new code on any other customers. They should also have reversed the "upgrade" and re-installed software that actually worked, until (if?) they manage to figure out where they've messed up.

It's basic customer service: don't leave your customers with a faulty service. It's also basic marketing: customers upset by the faulty service are more likely to choose other suppliers.

However, enough of what should have been done, and to get back to the point of the OP: When is it going to be fixed?

You know what amazes me about all you folk with this problem? You ACCEPT it, why? I have had SKY since 1991, current on a Pace box, it just works. No lockups, no missing EPG, it just works. Always has.
You could just cancel the crappy service and get a real Sky box.
Would you put up with an electricity supply that required you to restart the meter every day??