V+ Box

[TheJudge]

Hi,
I was hoping someone might be able to help.

- Last Friday I had a V+ box installed - to update my service.
- I also have a Samsung box installed upstairs.

The engineer that installed my box told me that I needed to wait 4 hours for the service to update and for the subscribed channels - no update took place. I then called Virgin, they sent an update. The V+ recording function started working. However, I still don’t have a picture on any subscribed channels (blank screen). It’s also worth mentioning that the Samsung box upstairs no longer has a picture on the subscribed channels.

An engineer will be coming out on Wednesday – I don’t think the problem is local, I think the problem is at base.

Has anyone had this ssue?
If yes, what was the problem?

Thanks!

[hairy_mick]

yes sounds as if both box,s have been taken out of the account are you ntl or telewest network

[Nedkelly]

This is happening a lot with new installs :mad: :td: But they do insist on sending techs out when it can be done over the phone :mad: 97% of these i attend i do a dummey box swap before i attend thats if the system is up and running with no delays:mad: