Virgin remote control

wlmlb · 14-03-2007, 15:11

Hi is there a new control for the virgin service. I have a v+ bow with a nice new Virgin remote. But my other STB says hit the home key but my old blue ntl remote dont have one.

If there is one how do i order on.

PS if you have any pic that would be good.

Thanks

virginmedia · 14-03-2007, 15:40

Just ring up 151 faults and say the remote is not working.

They will send you one.

But to avoid the charge of Â£12 you must return the old reomte it the bag provided.

John

**Stephen** · 14-03-2007, 15:46

The old remote will probably have the key but it will be called something else.

nicke261192 · 14-03-2007, 18:27

So if I did this would they send it me in the post or would an engineer come out then

sstainer · 14-03-2007, 20:54

most likely send it in the post as for home key probable the ok/select key in centre

thelem · 14-03-2007, 22:25

The home key is called 'Guide' on some remotes. If you've got this remote:
http://www.redremote.co.uk/newbigblue.jpg
then they will probably send you one exactly the same as a replacement. (see pics of the other remotes at http://www.redremote.co.uk/ )