New Epg rollout information

[Ruck and Maul]

Internal info on the new Epg rollout:
Following are the franchises receiving the code download in the first week of Phase:

13 March to 20 March
Langley: Glasgow, Reading (Set-top boxes included: PACE 4010, Samsung 2100 & Samsung 2110)
Bromley: Solent (Set-top boxes included:PACE 4000, Samsung 2110 & Samsung 2110

13 March to 15 March
Knowsley: North West (A005, A007, A008, A028), Scotland (A016) - (Set-top boxes included:PACE 4000, SA4000, SA4200 & Samsung 2110)

Because we want to give our customers the best possible experience we will be checking that everything went ok after we have completed the first day's download before we carry on with the roll out on the 14 and 15.

Phase A set-top boxes

- Langley: PACE 4010, Samsung 2110, Samsung 2100

- Bromley: PACE 4000, Samsung 2110, Samsung 2100

- Knowsley: PACE 4000, SA4000, SA42000, Samsung 2110







Phase A - week 1

13 March to 20 March

- Langley: Glasgow, Reading

- Bromley: Solent

13 March to 15 March

- Knowsley: North West (A005, A007, A008, A028), Scotland (A016)







Phase A - week 2

21 March to 27 March

- Langley: Litchfield, Swindon, Luton

- Bromley: Wessex, Peterborough

20 March to 22March

- Knowsley: North West (A006), Birmingham (A037), South East (A012), Scotland (A015), Southern (A03C), Cotswold (A00B), Yorkshire (A003)







Phase A - week 3

28 March to 3 April

- Langley: Belfast, Swansea, Kirklees

- Bromley: Southhampton, Manchester 2

27 March to 18 March

- Knowsley: Birmingham (A033), West London (A014), London South (A013), Southern (A01C)

3 April to 4 April

- Knowsley: South East (A00F, A010), West London (A014), North London (A019), Southern (A01B), Midlands (A00E), Yorkshire (A002, A004)





Phase A - week 4

11 April to 17 April

- Langley: Cardiff, Oxford, Guildford

- Bromley: Leeds, Derby, Stoke, Manchester 3

11 April to 12 April

- Knowsley: North London (A019), Scotland (A018), Midlands (A00D), Yorkshire (A001), Midlands (A00E), Yorkshire (A004)







Phase A - week 5

18 April to 23 April

- Langley: Northampton, Warrick, Hemel, Andover, Leicester

- Bromley: Surrey, South Herts, Seven Kings, York, Wearside

17April to 19 April

- Knowsley: North West (A038, A03A, A042), Scotland (A018, A027, A031), Avon (A00A), North London (A019), Midlands (A00D), Yorkshire (A009), Yorkshire (A001)







Phase A - week 6

25 April to 1 May

- Langley: Cambridge, Colchester, Teesside

- Bromley: Norwich, Sussex, Bromley, York, Wearside, Leeds


Phase A ends for Knowsley


Phase A - week 7

2 May to 9 May

- Langley: Nottingham

The rollout is taking place in two phases, with certain set-top boxes receiving the code in each phase. Phase A will run from March through to May and will include set-top boxes which we know from experience are less likely to fail on taking the new code. Phase B will run from May to June and will include some of our older set-top boxes that may potentially be more likely to fail. This approach will help us to more effectively manage both the download and any customer calls.

[AndyCambs]

Thanks - very useful!

[mertle]

thanks for the info.

Mine will be assume will be when nottingham gets roled out. they tend to do this. When I called faults over tv loss they were saying Reading just been done.

They telling people this may freeze the boxes depending on the model. If it does.

They are advising people on the message to switch power off for 40 seconds as this will reset memory and it should solve it.

[edinkev]

so what dose edinburgh come under ? thanks

[D0gleg]

We've been waiting for that info for a long time

Thanks for the in depth info!

[ShadowTD]

+1 Karma.

Oh wait, wrong message board.

[King Of Fools]

So Cambridge is almost last (apart from Nottingham)!

Oh well - thanks!

[mertle]

Originally Posted by King Of Fools

So Cambridge is almost last (apart from Nottingham)!

Oh well - thanks!

never mind think possitive. Someone got to be last. Maybe the teething problems if any is solved by the time us who are getting it last gets it.

Less hassle it means we will enjoy our new toy much better

[sherer]

Originally Posted by King Of Fools

So Cambridge is almost last (apart from Nottingham)!

Oh well - thanks!

try living in Bromley.. we always last for everything :-(

will get it eventually but as the NTL one is useless and never works for me any more I want the VM one.. was going to try a force update tonight but I guess there not much point if it's not in my area

[AndyCambs]

Originally Posted by mertle

never mind think possitive. Someone got to be last. Maybe the teething problems if any is solved by the time us who are getting it last gets it.

Less hassle it means we will enjoy our new toy much better

At least you get the option to sort your favourites...

[m.massey]

Thanks For That Mine A Pace , So Mine Will Be Ok, When There Rollout Epg In Birmingham B32 . If You Can Date When That Be 2o March To 22 March Or Will It Be 18 March 27 March, Hope Someone Can Tell Me. Thanks One More Time,

[Bob]

Because we want to give our customers the best possible experience we will be checking that everything went ok after we have completed the first day's download before we carry on with the roll out on the 14 and 15

Therefore, the above dates are not set in stone. A VERY important thing to remember

[Nikesh]

If only I had this information before I forced an update on my box....

[Hom3r]

I'm in Harlow and I believe I come under Cambrigde, Lets hope the bugs have been ironed out.

How do you know if you are going to be a phase B upgrade?

I have 1 samsung box & 2 pace 4001 (I think)

[zeus9876]

And EPG is what ?