SKY VS Virgin Media

[gooner4life]

Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.

Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.

Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.

[wiggles]

Originally Posted by concepttwenty20

i miss sky news i always watched it

Me too, but I'm watching it on freesat. I've never quite been able to get used to stuff whizzing across the screen accompanied by annoying sound effects (always reminds me of that old BBC comedy ‘The Day Today’) but it’s reporting (especially over anything relating to the government) is far superior to News 24.


There was some criticism earlier in the thread about how Sky News might cover the VM & Sky Spat, but what they did cover was balanced and professional.

I also think VM have come across as being incredibly childish throughout the negotiations using emotive and aggressive language. Finally, I could not believe it when they changed the Sky News channel name to Old Sky Snooze. I can only reason that they were trying to devalue the channel and imply that it was boring then what does that say about those customers who watch it? As far as I’m concerned the jokes on VM as it just makes them look stupid.

[Stuart C]

Originally Posted by gooner4life

Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.

They are payed per head. No one could have both NTL and Telewest, so the total amount of subscribers is not changing. Why should Sky charge more for one company than they did for two?

[telewatcher]

Originally Posted by gooner4life

Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.

Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.

Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.

This isn't correct actually - Sky do outsource. technical support is in India and the company also outsource to Mgt in Kirckaldy and RHL in Glasgow.

[AndyCambs]

Originally Posted by gooner4life

Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.

So if NTL had 100k customers and Telewest had 100k customers, and each paid 50p per customer, why should the costs double? Or have I misunderstood something in the accounting?

And is that the same reason why Sky paid £5m instead of £35m for the channels from Telewest?

[andygrif]

Originally Posted by telewatcher

This isn't correct actually - Sky do outsource. technical support is in India and the company also outsource to Mgt in Kirckaldy and RHL in Glasgow.

IIRC also, their broadband TS is in the Phillipines and Ireland. And they're as bad as I remeber NTL's being. Fortunately I was setting someone elses up for them rather than being a Sky Broadband customer myself - but they were appaling and as inept as any NTL employee I had the misfortune to have to speak to in either Cardiff or India.

Saying that, at least the Indians lied to you politely!

[Meatbag]

Originally Posted by gooner4life

Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.

Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.

Also Sky may have asked for slightly more from Virgin Media but they were taking into account the fact that they previously had arrangements with NTL and Telewest and now the companies have merged the price had to reflect the fact they would receive a SINGLE fee.

Ahem, Sky outsource quite a bit. I work for one of the outsourcing centres in Belfast doing BB Tech support. Their other outsourcing centre is in Manilla (Phillipines) You do not want to get through to them. They also have another outsourced centre in Belfast and one in Derry. So they're actually outsourcing more than they're not...

[accessjunky]

Originally Posted by bikerjoe

Be good too see Virgin bring in it's own news channels and Virgin One instead of 119 wu=hich at present is crap.

I think I speak for the majority when I say, It's Sky one programs like 24...Stargate...Batlestar B...That we want..so Virgin give us them

Then those that love sport, would like sa Virgin Sports channel

Give us this and I think we would be happy

I wonder if 'Virgin One' would be available as a brand name - it was the original name for what is now the 'One Account' (the flexible mortgage advertised by the mortgage shrinker adverts).

I don't know who owns the rights to Virgin One as a brand name but it was still used for a while after the Royal Bank of Scotland took over from Virgin. (Very good account by the way! )

[info4u]

Originally Posted by wiggles

Me too, but I'm watching it on freesat. I've never quite been able to get used to stuff whizzing across the screen accompanied by annoying sound effects (always reminds me of that old BBC comedy ‘The Day Today’) but it’s reporting (especially over anything relating to the government) is far superior to News 24.


There was some criticism earlier in the thread about how Sky News might cover the VM & Sky Spat, but what they did cover was balanced and professional.

I also think VM have come across as being incredibly childish throughout the negotiations using emotive and aggressive language. Finally, I could not believe it when they changed the Sky News channel name to Old Sky Snooze. I can only reason that they were trying to devalue the channel and imply that it was boring then what does that say about those customers who watch it? As far as I’m concerned the jokes on VM as it just makes them look stupid.

I think the "Old Sky Snooze" just reflects Sky and shows that VM are real people after all, nothing to do with the programming its self.
I did think it was a bit unprofessional but I guess no one will be getting done for conduct lol.
But it could be far worse

---------- Post added at 02:18 ---------- Previous post was at 02:16 ----------

Originally Posted by accessjunky

I wonder if 'Virgin One' would be available as a brand name - it was the original name for what is now the 'One Account' (the flexible mortgage advertised by the mortgage shrinker adverts).

I don't know who owns the rights to Virgin One as a brand name but it was still used for a while after the Royal Bank of Scotland took over from Virgin. (Very good account by the way! )

Mate if Virgin Media was planning to launch Virgin 1, Sky would be down the pattent office registering it to try and make yet another obsticle

[Sumanji]

I reckon "V1" would be a cooler name for a new channel than "Virgin One"....

Originally Posted by gooner4life

Sky have no indian call centres by the way, the Sky CS, Retentions, Billing, etc teams are in Scotland, there is a large sales office in London and also one in scotland as well as localised selling in shopping centres etc.

Sky currently outsource NOTHING and they intend to stay that way with Sky controlling the business and no third parties involved.
.

Wrong on o so many fronts

I have personal experiance of Skys inept Indian call centres.

[NTLVictim]

Scary thought.... are skys and ntls sorry virgins indian call center the same one?????

Originally Posted by NTLVictim

Scary thought.... are skys and ntls sorry virgins indian call center the same one?????

You would think so i have had the misfortune to deal with both and there both as bad as each other.

[AndyCambs]

Originally Posted by Sumanji

I reckon "V1" would be a cooler name for a new channel than "Virgin One"....

Sounds like a weapon of mass destruction...

[Pluto]

Originally Posted by AndyCambs

Sounds like a weapon of mass destruction...

SHHH or Blair & Bush will send in the troops