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Old 24-01-2007, 13:45   #1
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Cable TV

Is all this set top box rebooting needed every day? In fact several times a day?
Since i subscribed to NTL's cable TV its been pants ie: missing channels, channels going off while your watching, Sky one taking over 10 minutes to appear, menu's that stick, menu's that dont come up, pixelation, freezing, and several more annoying faults.
The engineer tried everything last week, i've phoned up every other day reporting different event log codes, [which they dont seem interested in] and the last guy said a Samsung box wont work well with my Phillips TV, its a known problem, so i'm getting another Pace box it seems.
I've been a TV customer since December 1st last year, do i have to put up with this for 12 months assuming a new box wont fix it?
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Old 24-01-2007, 13:47   #2
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Re: Cable TV

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Originally Posted by Rone View Post
Is all this set top box rebooting needed every day? In fact several times a day?
Since i subscribed to NTL's cable TV its been pants ie: missing channels, channels going off while your watching, Sky one taking over 10 minutes to appear, menu's that stick, menu's that dont come up, pixelation, freezing, and several more annoying faults.
The engineer tried everything last week, i've phoned up every other day reporting different event log codes, [which they dont seem interested in] and the last guy said a Samsung box wont work well with my Phillips TV, its a known problem, so i'm getting another Pace box it seems.
I've been a TV customer since December 1st last year, do i have to put up with this for 12 months assuming a new box wont fix it?
Have you telephoned faults and reported it?
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Old 24-01-2007, 15:15   #3
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Re: Cable TV

"The engineer tried everything last week, i've phoned up every other day reporting different event log codes".........

I think that covers it, what do i do next?
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Old 24-01-2007, 15:19   #4
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Re: Cable TV

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Is all this set top box rebooting needed every day? In fact several times a day?
Mine was like that ever since I changed from analogue to digital.

I had a Pace box.

I did enquire about it and was told "that's the way it is, you will have to put up with it." The same with the EPG that only shows a max of 4 hours in front, the same with the red button crashing the box, the same with interactive taking simply ages to work, the same with a channel suddenly going to a black screen and having to do a channel up/ down to get it back and many other minor annoyances that escape me ATM.

I eventually got a timer that switched the box off/on sometime over night, that helped enormously as I am disabled and scrabbling about unplugging the damned thing was a major inconvenience.

Eventually after about 5 years it just became unwatchable, picture skipping, sound crackling, 1st engineer gave me a samsung - didnt help! 2nd engineer - diagnosed signal levels fault but couldnt help. Eventually network sorted it out in the cab. Total time without watchable TV - best part of a month.

The samsung is a big improvement for speed with changing channels, getting to interactive and goes far longer between reboots. Weeks in fact.
The EPG is sometimes 24 hour but mostly just shows the 4 hours in front as always. The black screen issue still sometimes occurs, the samsung is prone to become unresponsive to the remote for times of up to 2 or 3 minutes at seemingly randon intervals, the red button still crashes it. The samsung does an odd 14:9 AR for some reason, much preferred the Pace's AR set up.

So I suspect you may be suffering a similar problem with your signal levels. It's the luck of the draw to get an engineer who will trouble to check, all you can do is keep complaining and keep getting engineers out. There are some jolly good ones so eventually you must strike lucky.

Don't let them take your Sammy away unless it is proven to be faulty. Although the Pace is good in one or two areas overall the Sammy is vastly superior.

Even when everything is fixed the best it can be the DTV will only be "so-so" and is seemingly never without issues of some kind or other.

Good Luck with it.
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Old 24-01-2007, 16:24   #5
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Re: Cable TV

Sorry i should have said i have a Pace box, he told me the Samsung will cause me even more grief as i have a Phillips TV.
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Old 24-01-2007, 17:56   #6
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Re: Cable TV

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Sorry i should have said i have a Pace box, he told me the Samsung will cause me even more grief as i have a Phillips TV.
Weird, I've got a Samsung box and a Philips TV and they seem fine together. Also got a Philips DVD recorder and that hasn't caused any problems either. Although, saying that, I have had instances where the STB gets possessed and changes channels by itself. However, I've putting that down to NTL's remote that seems to have an extraordinary range and the digi-eye in the bedroom picking up a neighbour's remote signal.

Did he give any specifics about what grief may come?
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Old 24-01-2007, 17:59   #7
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Re: Cable TV

I have a Samsung box and a Philips TV and I had problems were the cable box would just change channels by itself...

After a couple of weeks it was really bugging me... so I changed the batteries in the remote and it worked loll
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Old 24-01-2007, 18:43   #8
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Re: Cable TV

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Originally Posted by Nikesh View Post
I have a Samsung box and a Philips TV and I had problems were the cable box would just change channels by itself...

After a couple of weeks it was really bugging me... so I changed the batteries in the remote and it worked loll
The batteries are fine, I think it's just a bounced signal from a neighbouring block of flats. We're second floor and there are flats directly opposite the bedroom but not the living room which would tie in with putting the remote eye in the bedroom. I moved the eye behind the tv and the problem has mostly gone away.
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Old 24-01-2007, 19:50   #9
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Re: Cable TV

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Originally Posted by Nikesh View Post
I have a Samsung box and a Philips TV and I had problems were the cable box would just change channels by itself...

After a couple of weeks it was really bugging me... so I changed the batteries in the remote and it worked loll
Thats what he told me, odd channel stuff, that and things going black and white too when the things like adverts come on.
He said they were not great with Samsung tv's either.
I just cant put up with this 3rd world television service for 10 more months.
Do i have to take them to court?
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