21-01-2007, 16:42
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#1
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cf.member
Join Date: Jan 2007
Posts: 5
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Broken Set-top Box
We had a party the other day and the next morning the ntl box wasnt working at all.No light on the box.Would it be possible for me to report a faulty box and get another one or will Ntl charge me.Also if i bring my ntl card around to a friends will i be able to watch all the channels i have because ive sports and movies?Thanks very much
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21-01-2007, 16:49
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#2
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You ain't seen me, right?
Join Date: Aug 2004
Location: Northants
Age: 64
Services: Sky+. / VM XL BB and Be Pro. / BT Phoneline.
Posts: 1,420
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Re: Broken Set-top Box
Yeah why not? I mean you have no knowlege that the box was damaged by anyone during the course of your party do you? So the fact that it packed up at the same time must be just coincidence.
I would think the card is paired with the box and so wouldn't work. But hey! try it and see, can't hurt can it?
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21-01-2007, 16:50
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#3
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Cable Forum Team
Join Date: Jun 2003
Age: 44
Posts: 11,608
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Re: Broken Set-top Box
You'll have to phone ntl and find out. If it's damage that was caused by you or your guests be prepared to pay.
Your card will not work on another STB, and to attempt to do so is a breach of the ntl terms and conditions.
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21-01-2007, 16:50
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#4
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,239
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Re: Broken Set-top Box
To get the service back, you will need to report a faulty box. NTL will charge you if there are any signs of physical damage to the box (either the outside or inside).
The boxes and cards are paired, so your card will not work in your friend's box.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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21-01-2007, 16:53
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#5
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cf.member
Join Date: Jan 2007
Posts: 5
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Re: Broken Set-top Box
i shudnt have touched the box then.i tried to get it open and bent the metal a we bit.ill try and get it back in.i was looking on ebay for a replacement box.why do people buy boxes for replacement if they know that the cards are paired.ill give ntl a ring tomorrow.any idea how much they will charge be for a new box?
thanks for the replys
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21-01-2007, 16:56
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#6
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,239
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Re: Broken Set-top Box
Quote:
Originally Posted by damianmcr
i shudnt have touched the box then.i tried to get it open and bent the metal a we bit.ill try and get it back in.i was looking on ebay for a replacement box.why do people buy boxes for replacement if they know that the cards are paired.ill give ntl a ring tomorrow.any idea how much they will charge be for a new box?
thanks for the replys
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NTL don't make a big thing of adverstising what security they have, so people assume that the box they have just bought off ebay will work, working on the assumption that the seller is entirely honest.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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21-01-2007, 16:57
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#7
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cf.mega poster
Join Date: Nov 2006
Location: Leicester
Services: Virgin Media
Posts: 2,871
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Re: Broken Set-top Box
Tampering with ntl equipment is against the terms & conditions. The boxes on ebay are illegal. I'm not sure how much ntl will charge for a replacement?
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21-01-2007, 16:57
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#8
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I got a Sammy!
Join Date: Jan 2006
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Re: Broken Set-top Box
whoops! i was talking to an engineer about the cost of a new box today and he said they are £300 inc fitting  so i have my fingers crossed that this isnt what you get charged.
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21-01-2007, 17:03
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#9
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cf.mega poster
Join Date: Nov 2006
Location: Leicester
Services: Virgin Media
Posts: 2,871
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Re: Broken Set-top Box
Quote:
Originally Posted by dranny69
£300 inc fitting
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Bloody hell!! 
Damianmcr: Put that box back together quick! 
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21-01-2007, 17:04
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#10
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cf.member
Join Date: Jan 2007
Posts: 5
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Re: Broken Set-top Box
well i know for sure that im def not paying that much to get a new box.i would rather cancel the contract.i cant believe that they would charge that for a new box.thats unbelievable.
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21-01-2007, 17:07
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#11
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I got a Sammy!
Join Date: Jan 2006
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Re: Broken Set-top Box
thats what i thought , but i reckon if you "bribe" the tech with tea and choccy bics then he might turn a blind eye 
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21-01-2007, 17:11
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#12
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umuntu ngumuntu ngabantu
Join Date: Jun 2006
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Re: Broken Set-top Box
Don't mention the party!
You were obviously cleaning/dusting, and it slipped .
Good luck.
__________________
Passion is inversely proportional to the amount of real information available (Benford's law of controversy)
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21-01-2007, 17:35
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#13
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Google it!!
Join Date: Jun 2003
Location: Essex
Age: 34
Services: Sky Digital + 16Mb ADSL
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Posts: 14,932
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Re: Broken Set-top Box
Cancel the contract but NTL will still want the money for a damaged box if it is shown that the box was broken and that it isn't a case of hardware failure. Odds are it died of natural causes but if one of your mates damaged it then it will cost to replace. House insurance cover it?
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21-01-2007, 17:41
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#14
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cf.mega poster
Join Date: Sep 2005
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Re: Broken Set-top Box
Quote:
Originally Posted by damianmcr
well i know for sure that im def not paying that much to get a new box.i would rather cancel the contract.i cant believe that they would charge that for a new box.thats unbelievable.
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That's assuming you are outside your minimum contract period of course?
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21-01-2007, 17:44
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#15
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Google it!!
Join Date: Jun 2003
Location: Essex
Age: 34
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BT Telephone
Posts: 14,932
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Re: Broken Set-top Box
Inside or outside his minimum period NTL will still look to recover the cost of damaged equipment. Like I said though, the odds are it died of natural causes but be prepared just in case.
I take it you checked the fuse for failure? Are there any obvious signs of damage (apart from a ham fisted attempt to open )
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