Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Error code on Explorer 4000DVB


You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Cable TV Services
Reload this Page Error code on Explorer 4000DVB
Register FAQ Members List Calendar Mark Forums Read

Error code on Explorer 4000DVB
Reply
 
Thread Tools
Old 20-01-2007, 00:10   #1
cf.member
 
Join Date: Jan 2007
Posts: 3
The_Raider is an unknown quantity at this point
Error code on Explorer 4000DVB
Hi guys - hope you can be more help than the tech support at Telewest seem to be.

We had a replacement TV digibox fitted today (Friday) to replace a PACE box that stopped working on Wednesday. Everything was fine with it until just after 9:00pm (that's about 7 hours after it was installed) when it randomly restarted.

I phoned tech support and while I was on to them it did the re-boot about 4 or 5 times, eventually showing the code 6614 (might be bb14 - hard to say on a LCD display). As I was still on to tech support I asked them what this code meant and they had no idea. An engineer has been booked for Tuesday evening to replace the box again

I got put through to Customer Care to complain (the engineer was supposed to arrive tomorrow morning, but his paperwork was for today [admin error blamed]) and am going to get a free month of Broadband as I am not happy.

Anyway, anyone know what the error code means?

Cheers

The_Raider
The_Raider is offline   Reply With Quote
Old 21-01-2007, 15:06   #2
cf.member
 
Join Date: Jan 2007
Posts: 3
The_Raider is an unknown quantity at this point
Re: Error code on Explorer 4000DVB
Hmmm - 30 views and no comments - I guess no-one has a clue - thanks guys.

For those that may be interested, the box ran fine yesterday but today it has reset itself a few times in quick succession.

Guess I will have to wait until Tuesday for the new box

The_Raider
The_Raider is offline   Reply With Quote
Old 23-01-2007, 10:48   #3
I appologise
 
Join Date: Oct 2006
Posts: 297
Rapid Dr3am is on a distinguished roadRapid Dr3am is on a distinguished road
Re: Error code on Explorer 4000DVB
bb14 is not a know error, it's not listed on any diagnostic tools. Some boxes output messages that arn't true messages.
Rapid Dr3am is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


All times are GMT. The time now is 14:44.


Links
Google
 
Web www.cableforum.co.uk

Contact Us - Service Status - Virgin.Net Status - Cable Forum - Archive - Privacy Statement - Top

Powered by vBulletin® Version 3.7.4
Copyright ©2000 - 2008, Jelsoft Enterprises Ltd.
Content Relevant URLs by vBSEO 3.1.0
Copyright © 2003 - 2008, Cable Forum.
(server1.cableforum.co.uk)
Copyright © 2008 Cable Forum | Hosted By 1&1 | Privacy Policy | Terms of Use Message Boards and Forums Directory