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Have a new replacement Pace STB but cannot receive the additional subscribed channels, i.e. Family Pack / Sports. NTL have new Box & Smartcard No's but still no joy. (Card Status - please wait)
Any pointers to the problem / possible solutions would be greatly appreciated.
Make sure you fully power down (unplug at the mains), for say five minutes. During that time, take the card out, wipe it on a clean dry cloth, put it back in. Repower and give it a while to sort itself. It may then download.
It's a good chance that ntl haven't sent the signal or recorded the replacement STB properly. If it wont reboot properly, phone NTL in the morning. Their faults are open Sundays now
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Thanks for your welcome/help. Unfortunately still does not work properly (not subscribed screen appears when selecting additional channels). Will speak to NTL again but I seem to be getting no where - they changed my STB because of this problem and it has not made any difference. Like you say, probably something wrong with the registration!
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