Hi all,
Sorry to begin yet another rambling variant on the age-old Analogue Passthrough question that seems to pop up on here once every few months, but I wonder if anyone can give me some advice so I can sound like I know what I'm talking about when on the phone to NTL support?
Basically, for the last two years I've had a particular NTL digibox (model and make unknown, never bothered to check!) that *doesn't* output the analogue terrestrial channels from the NTL feed itself. This hasn't been a problem, as we have a rooftop aerial anyway and it's no bother to plug it into the digibox's Antenna In socket (in fact, this is a bonus as it allows us to have both NTL and Freeview on the same TV without interference - see the first of two attached images).
However, during a heavy storm last week, signal on the terrestrial channels suddenly became really weak when sent through the digibox, but fine when plugged straight into the TV itself (this suggests to my untechnical mind that the Antenna In on the digibox has blown, either randomly or due to some lightning-related issue during the storms).
Anyway, I phoned up NTL to log the fault, only to be 'almost' turned away as they claimed they aren't responsible for any issues related to the analogue signal, and furthermore that there is no such box that doesn't output the analogue channels itself and requires an external aerial to do so. However, I convinced them to send an engineer to investigate, sure that he would know immediately that such a digibox does exist and how to either fix or replace it immediately.
Unfortunately, the engineer arrived and immediately declared that the digibox should not under any circumstances be connected to the aerial because it definitely outputted the analogue terrestrial channels itself, and any poor signal quality issues I was now having were due to interference between NTL box and aerial (despite the previous two years of interference-free viewing).
He then swapped digiboxes and set about rewiring my setup (see the second attached image - note that he's somehow linked it so that the VCR and NTL box aren't connected and can't tape from NTL!) so I would be free of this 'interference' problem (without actually checking to see if the old digibox DID actually output the analogue channels), and now I have a different model digibox that does indeed output analogue channels with no need for an aerial, which means I can no longer watch both NTL and Freeview on the same TV, as the two signals clash (I could use SCART to avoid an RF signal clash, but would rather avoid this due to my Dad not knowing his SCART from his elbow, and also the Freeview box is in a different room to the NTL box and would require a long SCART cable trailing round the house).
OK, rambling story over, here's where I'd like the assistance of the good people on this forum:
1) Does anyone know the model number(s) of the NTL digibox that DOESN'T output the analogue terrestrial channels?
2) Am I entitled to ask for such a box, or do NTL's contractual obligations end at merely supplying any digibox, regardless of analogue capability?
3) Can anyone technically minded rewrite the above in such a way that it doesn't sound like the babblings of a know-nothing technophobe?
Any advice would be much appreciated!