Picture size problems

BigTA · 30-03-2005, 22:32

Hi,

I am probably being really thick here but I have a problem.

When watching terrestial channels to picture on my tv fits fine. However, when watching channels on NTL the picture does not fit the screen correctly. For example, watching the football tonight, if the score appears at the foot of the screen the name of the away team is cropped so you can not see the full score, everything is too far left as you look at the screen !!. Really annoying.

I have gone to settings and selected VISUAL SETTINGS. I have tried each of the three settings (Letterbox, standard and widescreen) but it does not cure the problem.

Can anyone help ??

paulyoung666 · 30-03-2005, 22:35

hi and

to the site , is it a samsumg box ?? , if it is , then it is a well documented fault

shredder · 30-03-2005, 22:35

hello BigTA! Welcome! what model of stb do you have?

BigTA · 30-03-2005, 22:36

Yes it is a Samsung box. Am I stuck with it then ?. It did not appear to have a fault when I first had it !!

shredder · 30-03-2005, 22:38

i'm afraid it is a well known fault, there is a fix due to resolve it but i don't have the date i'm afraid, tuning into other channels then going back to the channel you were watching usually solves it for a while, it works on my samsung

BigTA · 30-03-2005, 22:40

Guess I will just have to put up with it then. How do you know a fix is due ?. Where do you get updates on this sort of info ?. Cheers for your help.

shredder · 30-03-2005, 22:46

i work in the faults dept, i'm in again tomorrow so i'll check if there are any updates...doubt it though!

__________________

theres another post saying tuning into flaunt channel 935 cures it, temporarily though mind

Bob · 30-03-2005, 22:59

As I like to say... try flauting it

shredder · 31-03-2005, 11:55

hello, i've just recieved an email regarding the samsung picture problem and have been informed that the the software fix was sent down to stb in standby last night the downloads will finish on april 7th and you may notice a brief interuption to your viewing, the stb will say it is updating and the issue should be resolved, HTH!

Lew · 31-03-2005, 13:01

Is this fix for Bromley, Langley or both?

punky · 31-03-2005, 13:05

Its a fault? I thought it wasn't a bug, but just an annoyance of using the Pan-And-Scan feature of widescreen on a fullscreen TV. Where they zoom the picture and crop the sides?

simpsonsFAN · 31-03-2005, 13:21

Quote:

Originally Posted by punky

Its a fault? I thought it wasn't a bug, but just an annoyance of using the Pan-And-Scan feature of widescreen on a fullscreen TV. Where they zoom the picture and crop the sides?

no, there is a samsung set top box bug.
-Chris

shredder · 31-03-2005, 13:32

it's a bug with the stb tuning into channels that broadcast in widescreen format. i believe the fix is for just for langley (SMS and SABS customers) will check on that though

spiderplant · 31-03-2005, 20:00

The fix for the Langley Samsung picture stretching bug began its rollout in most areas this morning. (All except Teesside, Surrey and Belfast). If you're not in one of these areas, reboot your STB and it should download the new software (if it hasn't done it already). There are no other changes in the software apart from this bug fix.

If you are in Teesside, Surrey or Belfast, you'll have a wait a few days longer.

Bob · 31-03-2005, 20:46

Ah good! Wondered if that was going to happen today

And the bug only occurred on those channels that are taken from digital terrestrial