run diagnostics

jane · 26-08-2003, 13:36

what does the run diagnostics button do on the ntl page, and what will happen if i press it?

**Maggy J** · 26-08-2003, 18:51

so no one has an answer?

Incog.

DigitalMouse76 · 26-08-2003, 19:51

Don't even know where the run diagnostics button is that jane is talking about....???

Nemesis · 27-08-2003, 08:18

What NTL page, can you post the URL ?

Paul · 27-08-2003, 09:19

Is it a webpage or something to do with the NTL software some people install (broadjump etc) when getting their broadband running for the first time?

50420 · 27-08-2003, 13:19

doesnt correct connect have a diagnostics button ?

Alan Waddington · 27-08-2003, 17:42

Correct Connect has a 'Test Tab' but no diags button as such. I wonder if the button is on a set-top box configuration menu.

jane · 27-08-2003, 20:06

hi jane here! the run diagnostics button is after you conect to the internet, before going onto internet explorer, on the top left hand of the page there are 3 buttons, one is file one is run diagnostics and i cant remember what the other one is!

jane · 27-08-2003, 20:12

me again ,its under 'tools' on the page i just mentioned.
it says 'file' 'exit' 'tools' 'help'

27-08-2003, 21:48

Quote:

Originally posted by jane
me again ,its under 'tools' on the page i just mentioned.
it says 'file' 'exit' 'tools' 'help'

Is this the NTL sign up CD software for dial up customers ?
If so, I think I am correct in saying that if at anytime you have a problem signing in using that peice of software, you can run the diagnostics to see if the problem is at your end, it will usually correct any malfunction.

Personally I never used it, I always dialled in by previously adding the connection for NTL via the Internet properties > connections which you will find in the control panel.
I found that the software which I think you are relating to always used to go wrong, so I uninstalled it.