Originally posted by jane
me again ,its under 'tools' on the page i just mentioned.
it says 'file' 'exit' 'tools' 'help'
Is this the NTL sign up CD software for dial up customers ?
If so, I think I am correct in saying that if at anytime you have a problem signing in using that peice of software, you can run the diagnostics to see if the problem is at your end, it will usually correct any malfunction.
Personally I never used it, I always dialled in by previously adding the connection for NTL via the Internet properties > connections which you will find in the control panel.
I found that the software which I think you are relating to always used to go wrong, so I uninstalled it.