Lost a friends phone number
21-10-2004, 22:19
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#1
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Retro Geek
Join Date: Aug 2004
Location: Lancs
Age: 31
Posts: 21
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Lost a friends phone number
Hi,
Our phone bill is itemised for premium numbers, and I have lost a phone number for a collegue, would it be possible for ntl to list all the last called numbers on the last bill even though its itemised only for premium numbers and send it to us?
TIA
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22-10-2004, 00:04
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#2
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Cable Forum Team
Join Date: Jun 2003
Posts: 6,491
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Re: Lost a friends phone number
I am not sure but I think you can but ntl may charge you a £1 on your next bill for a copy of all itemised numbers for the previous month.
Edit: You can - See Debsy42 post below.
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22-10-2004, 00:13
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#3
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cf.mega poster
Join Date: Jun 2003
Age: 40
Posts: 5,569
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Re: Lost a friends phone number
Copy tolls are sent FOC
The £1 charge is if you want itemised tolls every month
__________________
Cantona The King 
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22-10-2004, 00:19
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#4
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Cable Forum Team
Join Date: Jun 2003
Posts: 6,491
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Re: Lost a friends phone number
Quote:
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Originally Posted by Debsy42
Copy tolls are sent FOC
The £1 charge is if you want itemised tolls every month
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Thanks for the confirmation Debs. 
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22-10-2004, 01:37
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#5
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Inactive
Join Date: Oct 2004
Location: Lincoln, Lincolnshire
Age: 24
Services: NTL Family Pack TV, 321 phone & 300k broadband
Posts: 36
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Re: Lost a friends phone number
This might sound like a stupid question, for which I apologise in advance if you've already explored this option, but have you tried directory enquiries?
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22-10-2004, 08:16
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#6
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Ring a ding a ding a ring
Join Date: Jun 2003
Location: Outer Space.
Services: Portable TV + Wet string =
vast improvement on what I got from NTL.
Posts: 3,672
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Re: Lost a friends phone number
Isn't it also possible for an NTL CS rep to email you the list?
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Not really visiting CF much these days....
If you need me, PM me.
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29-10-2004, 00:18
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#7
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Inactive
Join Date: Aug 2004
Posts: 5
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Re: Lost a friends phone number
Unfortunately the process has changed regarding the mailing out of a previous itemisation. You'll have to speak to the nuisance calls beureau(sic?) and request that a copy is sent out, and they'll charge you upto £10 for this. You'll also find that having a copy sent out via E-mail is a big no-no too thanks to licensing restrictions on call centres and the data protection act.
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29-10-2004, 09:06
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#8
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Cable Forum Team
Join Date: Jun 2003
Location: Glasgow
Age: 29
Services: SkyHD, Ntl Broadband
Posts: 3,628
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Re: Lost a friends phone number
Quote:
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Originally Posted by ADC
Unfortunately the process has changed regarding the mailing out of a previous itemisation. You'll have to speak to the nuisance calls beureau(sic?) and request that a copy is sent out, and they'll charge you upto £10 for this. You'll also find that having a copy sent out via E-mail is a big no-no too thanks to licensing restrictions on call centres and the data protection act.
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Not in my region is hasn't. The only time copies have to be requested from the NCB is if the calls were made over a certain length of time (8 months I think) ago.
Within 8 months the copy of call logs or copy bills are free of charge. And fully itemised billing is £1.00 a month.
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There is NO situation so bad, so dire, so beyond recall or redemption that it cannot be made WORSE by adding a Social Worker to the mix.
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29-10-2004, 09:48
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#9
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Cable Forum Team
Join Date: Feb 2004
Location: Glasgow
Age: 27
Services: Virgin XL TV, V+ Box, XL BB
Posts: 3,400
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Re: Lost a friends phone number
Fully agree with Dezzo on this one.
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X360 Gamertag: MartyMcFly88 PSN ID: martymcfly88
Formally known as Darthyoda
NTL:Telewest Business Employee
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29-10-2004, 09:56
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#10
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Cable Forum Team
Join Date: Jun 2003
Location: Glasgow
Age: 29
Services: SkyHD, Ntl Broadband
Posts: 3,628
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Re: Lost a friends phone number
Quote:
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Originally Posted by DarthYoda
Fully agree with Dezzo on this one.
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Glad to hear that. It means I don't need to wander up the call centre and slap you 
__________________
There is NO situation so bad, so dire, so beyond recall or redemption that it cannot be made WORSE by adding a Social Worker to the mix.
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29-10-2004, 10:19
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#11
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Inactive
Join Date: Aug 2004
Posts: 5
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Re: Lost a friends phone number
Jesus, they really sould sort out the national processes then. The call centre I was in stopped taking calls on Tuesday, thank heavens, but since august and the disbanding of our administration team we've stopped doing free itemisations and for all previous bills we were charging a tenner for this service.
Edit: Thankfully, it was Tuesday. A massive consignment of modems was expected as we had a good five hundred or so customers still awaiting the delivery of that little silver box who we had been telling on the Installs managers advice that it would be arriving on Wednesday. (They were expected Tuesday.) They didn't arrive.
Last edited by ADC; 29-10-2004 at 10:24.
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29-10-2004, 11:48
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#12
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Inactive
Join Date: Jan 2004
Posts: 48
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Re: Lost a friends phone number
Yes, if you ask ntl to change the tollage to every call itemised they will do this for you - and you can ask for copy bills fullyy itemised to be sent to you
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