Useful STB Info - Page 5

darkm · 20-07-2007, 09:53

I have a pace box which got stck in tune, best thing is to get a replacement more often than not.

weesteev · 14-09-2007, 10:45

Quote:

Originally Posted by gcmac

Error 1021????? No on demand.
40 minute wait on helpline.
No help from Virgin Media.
No surprise there.

Does anyone know what this error is.

I know its a bit late, but heres the explanation...

On Demand services are temporarily unavailable, please try again later. If this keeps happenning please call us free on 151, and Quote Error 1021. If you are not a Virgin phone Customer see "Help and Info" on your Virgin Home page for contact details or look on the back of your Bill.

What does this mean? - VoD is initialising and has detected no return path

Likliest Cause? - The Return path not available. This may be Customer premise equipment, Last Drop or Access / Headend

Resoloution - Tech Callout required

Hope this helps!

eth01 · 04-11-2007, 16:20

For a new V box, what would you do in order to access the Diagnostic Menu? The above, doesn't seem to work.

spiderplant · 04-11-2007, 21:55

Quote:

Originally Posted by hitmanme

For a new V box, what would you do in order to access the Diagnostic Menu? The above, doesn't seem to work.

Home->Settings->Technical Stuff.

But why do you want to?

eth01 · 04-11-2007, 23:42

Quote:

Originally Posted by spiderplant

Home->Settings->Technical Stuff.

But why do you want to?

I'm wanting to look at the Blue, DOCSIS Engineers Menu. Which shows the signal levels, etc, etc.

Mad Bee · 15-11-2007, 17:13

Quote:

Originally Posted by eth01

I'm wanting to look at the Blue, DOCSIS Engineers Menu. Which shows the signal levels, etc, etc.

Have you got a Samsung box?

If is like this:

Turn off at the plug and then holding down the CH۸ and CH۷ turn the box back on.

Keep them held for about 10 seconds and the hit OK on your remote.

Should take you into the diagnostics menu.

I've never been able to see any channels that others have said are testing.

archieoswald · 20-12-2007, 15:56

anyone know how to resolve the fault 1059/0SS20006,on a virgin media box?as Virgin media dont seem in any hurry to sort this out,which i have now had for a week.

Tom Stanley · 20-12-2007, 16:02

1059 is a server issue, so it will sort itself out (you can't do anything I'm afraid, it all VMTS).

archieoswald · 20-12-2007, 16:28

Quote:

Originally Posted by Tom Stanley

1059 is a server issue, so it will sort itself out (you can't do anything I'm afraid, it all VMTS).

Thanks for letting me know Tom.So how long then? what does VMTS Mean?

Druchii · 20-12-2007, 16:38

Virgin Media Technical Support... Usually.
Although i suspect it may be the name of a server based system in this context. I'm as puzzled as you!

Tom Stanley · 23-12-2007, 08:35

Sorry, I meant Technical Support.

Checking the status page, I can't see a 1059, which area are you in?

Merry Christmas everyone! Next year I'll try and spend more time over here, I'm mainly on DS at the moment!

Tom

~Dan~ · 10-01-2008, 15:13

Last night our STB went off. Switching it off for 2 minutes and on again wouldn't help. The button on the front stayed red and nothing appeared on the display. It's one of the silver Samsung ones and we only got it before Xmas. Before that we had a different coloured STB's, I don't know what make it was but it was a total pain and needed switching on and off again to reset it every couple of of days. The Samsung one has been great until it went off yesterday.

Later last night it just came on by itself.

This morning it wouldn't switch on, but switching off for 2 min & on again works most of the time (although a couple of times it went through the usual things it shows on the display but right at the end it didn't come on like it should have done). The only problem is when it's switched off again it won't come back on requiring the whole reset palaver all over again. When it's swirched off, the button goes red but sometimes the channel number is still showing on the display.

Does anyone know what's wrong?

An engineer can't come out until the 26th so I suppose we've got to put up with resetting it every time we want to switch it on and hoping that it'll come on this time.

spiderplant · 10-01-2008, 15:38

It's a well-known hardware fault. If it's working leave the box on until the tech comes.

Halifax81uk · 07-04-2008, 07:13

Thanks for this post people. my box died last night err2, so with the help of this thread I now know I will prob have to get a new box

help88 · 07-05-2008, 14:13

Hi i switched on my set top box about 30mins ago and it continuously runs through a sequence.

its says eaas, err4, lait, ldpd, pace, ntl, not in this order, it also runs through every channel really quickly with the three led lights flashing beside the numbers.

have tried switching it on and off, it is an ntl pace box. i read somewhere that it maybe updating and to leave it for a while??

help help help