Is there an NTL PVR?

[Chris T]

Originally Posted by Jules

I all ready have 2 boxes so I would have to pay the £75 if I wanted this

Get onto retentions and threaten to cancel if they don't waive the £75. They shouldn't penalise a loyal customer like that. If they call your bluff, go ahead and cancel, then re-order, at which point you'll get it free anyway, and NTL will have failed to reduce the customer churn figure they claim to care so much about. Result - 1-0 to Jules.

[Jules]

Lol thanks Chris I might just do that

[King Of Fools]

Originally Posted by Chris T

Get onto retentions and threaten to cancel if they don't waive the £75. They shouldn't penalise a loyal customer like that. If they call your bluff, go ahead and cancel, then re-order, at which point you'll get it free anyway, and NTL will have failed to reduce the customer churn figure they claim to care so much about. Result - 1-0 to Jules.

You would not need to cancel everything, just cancel the second box for a month!

[relegationmateri]

Originally Posted by relegationmateri

Would a phone call to retentions get a free PVR box i wonder?

Deja Vu.

---------- Post added at 16:05 ---------- Previous post was at 16:02 ----------

Originally Posted by King Of Fools

There is a good price comparison against all the different Sky+ boxes:
http://www.telewest.co.uk/html/tvdrive/how.html

How much is the standard up-front cost of the box? No charge

Err, that's not true is it. Not a very good comparison then. Maybe I should quote this article when they ask me for £75 and see if they say 'well ok, if it's on a website it must be true'.

[Stephen]

But you aren't paying upfront for the box. You are paying for the tech to come out and install the box.

[popper]

Originally Posted by King Of Fools

Having a look at the Telewest TVDrive information it appears that the NTL pricing will be exactly the same as Telewest (as you would expect now they are the same company). We can therefore, assume that these prices are more official than the internal information we are currently discussing.

There is a good price comparison against all the different Sky+ boxes:
http://www.telewest.co.uk/html/tvdrive/how.html

There are also some pertinent FAQs to the current discussion:
http://www.telewest.co.uk/html/tvdrive/faqs.html

So anybody wanting the avoid the £75 installation fee by getting their current box installed as a second box (for £5 per month) will have to pay at least £60 - they would still save £15 though!

and the most interesting bit being if you add a service to your current package you get locked into another 12 months T&C (unless they chance the general price at some point, at which point you can cancel after that 30 days)

---------- Post added at 17:11 ---------- Previous post was at 17:08 ----------

Originally Posted by DarthYoda

But you aren't paying upfront for the box. You are paying for the tech to come out and install the box.

in which case shouldnt that be the standard £25 charge as per all other callouts (£10 if your not in at the pre-arranged time)?.

[Stephen]

The normal charge for a new install is £75. So maybe they count the TV Drive as a new install rather than just a callout.

[Jules]

But why do established customers have to pay when new customers do not? That seems the unfair part

[gadge]

Originally Posted by Jules

But why do established customers have to pay when new customers do not? That seems the unfair part

sky do exactly the same treat new customers better than the old ones.

[relegationmateri]

and that's my point exactly.

I'm guessing it won't be just me onto retentions?

[Sunglasses Ron]

Originally Posted by Jules

But why do established customers have to pay when new customers do not? That seems the unfair part

Unfortunately and unfairly, this seems to be the norm for most companies lately, mortgages, insurance, etc.

[cablemaster]

new customers dont pay any less than u