New V+ Installation issue...

plane simple · 01-06-2008, 15:44

Finally succumbed & had the V+ installed yesterday. All went ok & worked fine all of last night.

Turned the TV on this morning & everything was OK for a while but without warning the picture disappeared, shortly followed by the sound. I could manage to get the guide & all the settings without any problems but that was all.

I finally tried swiching back to the scart connection & everything is ok but when I try HDMI its still the same as before. Virgin Tech support cant find anything wrong.

The HDMI lead is the one supplied with the box & have tried disconnecting, reconnecting..different HDMI sockets....etc, etc...

Would be grateful if anyone has any ideas??

Will get a new HDMI lead & try that first of course.

allthegearnoidea · 01-06-2008, 18:07

Quote:

Originally Posted by plane simple

Finally succumbed & had the V+ installed yesterday. All went ok & worked fine all of last night.

Turned the TV on this morning & everything was OK for a while but without warning the picture disappeared, shortly followed by the sound. I could manage to get the guide & all the settings without any problems but that was all.

I finally tried swiching back to the scart connection & everything is ok but when I try HDMI its still the same as before. Virgin Tech support cant find anything wrong.

The HDMI lead is the one supplied with the box & have tried disconnecting, reconnecting..different HDMI sockets....etc, etc...

Would be grateful if anyone has any ideas??

Will get a new HDMI lead & try that first of course.

I'm not sure I want to write this as a new guy, but have you tried the 'magic button' whilst saving your settings?

Cant remember if it was the text button or the info button, but got to be worth a search

Good luck, and as a potential new customer I will follow the thread with interest

plane simple · 01-06-2008, 18:26

I'm quiet a new boy too LOL..

Didn't know about a "Magic button" but will have a search, many thanks!!
Although I have seen the screen that tells me to press "Text" once i'm happy with the settings...Is this still the same thing do you know??

allthegearnoidea · 01-06-2008, 19:03

As far as I know yes, sorry I couldn't have been of more help, good luck!

nicke261192 · 01-06-2008, 20:34

You tried connecting by SCART?

plane simple · 01-06-2008, 20:38

After a few more attempts, when I switch to HDMI I can get sound now but still no picture. As before, all the menus are there. Its just strange as it worked fine all afternoon & evening after the installation. Maybe its a handshake issue with the TV....Which is a Toshiba Regza by the way.

---------- Post added at 20:38 ---------- Previous post was at 20:38 ----------

Quote:

Originally Posted by nicke261192

You tried connecting by SCART?

SCART is fine & works with no issues at all.

Honeymonster · 02-06-2008, 13:03

Do you have anything else connected to a HDMI port on the TV? I had this problem on my V+ when I also connected a PC to the TV.

plane simple · 02-06-2008, 14:02

Quote:

Originally Posted by Honeymonster

Do you have anything else connected to a HDMI port on the TV? I had this problem on my V+ when I also connected a PC to the TV.

No nothing..I have three ports & only use one for the V+ box. I used to have a PS3 connected & never had an issue with that..

I've picked up a new lead so will give that a go later & will report back!!

beeman · 02-06-2008, 16:19

Yes this would most likly bee a HDCP (high deffenation copy protection) handshack issue. due to the fact you can still get menus and occationally sound (menus arnt HDCP protected) its usually caused by a loose cable or short in the hdmi lead. if fully dissconnecting and reconecting (WHILE BOTH DEVICES (TV AND V+) ARE OFF) dosnt fix it then a new HDMI lead should.

plane simple · 02-06-2008, 18:20

Quote:

Originally Posted by beeman

Yes this would most likly bee a HDCP (high deffenation copy protection) handshack issue. due to the fact you can still get menus and occationally sound (menus arnt HDCP protected) its usually caused by a loose cable or short in the hdmi lead. if fully dissconnecting and reconecting (WHILE BOTH DEVICES (TV AND V+) ARE OFF) dosnt fix it then a new HDMI lead should.

Had tried unplugging & replugging the lead with both the units off but to no avail...

Just tried a new lead & everything is back to normal.....Phew!!
Hopefully its lasts...Fingers crossed!!

Many thanks to those who added their thoughts..Its nice to have somewhere to come when problems like this arise

Cheers!

nicke261192 · 02-06-2008, 22:12

Hope you didnt spend a fortune on a new HDMI lead as many tests have proven that cheap ones are no different to the expensive ones lol

plane simple · 04-06-2008, 19:20

Quote:

Originally Posted by nicke261192

Hope you didnt spend a fortune on a new HDMI lead as many tests have proven that cheap ones are no different to the expensive ones lol

No...Luckily I work for an electrical wholesaler so enjoyed the staff discount...LOL.