V+ recordings! I am at end of my tether

saintdave · 17-05-2008, 22:23

I Hope you can help. On wednesday I had a new box fitted. Since then I have been unable to record a full programme, progs of 2hour have stopped recording after 45mins ,progs of 30 mins have stopped after 3mins. I have spoken to customer services, Faults, Disconnections who have all advised me this is a national problem since April 2007. A faults manahger informed me that it was a fault resolved in April 2008 but it was obviously still a problem in my area!!!!!. A customer Sevice Manager called Simon was going to reply to me on Thursday evening and despite to reminders he has still not phoned me back.
IS anyone else having this problem? please reply in the negative so I can report back to V/m
Has anyone any idea how I can escalate this?
I am losing the will to live no one will send a tech out to help!!!

oliver1948uk · 17-05-2008, 22:29

2 V+ boxes. Both have recorded perfectly over several months. Mansfield, Nottinghamshire

saintdave · 17-05-2008, 22:36

Thanks mate ,can you all replyThen I can tell C/s this is nonsense

the-cable-guy · 17-05-2008, 22:41

Quote:

Originally Posted by saintdave

I Hope you can help. On wednesday I had a new box fitted. Since then I have been unable to record a full programme, progs of 2hour have stopped recording after 45mins ,progs of 30 mins have stopped after 3mins. I have spoken to customer services, Faults, Disconnections who have all advised me this is a national problem since April 2007. A faults manahger informed me that it was a fault resolved in April 2008 but it was obviously still a problem in my area!!!!!. A customer Sevice Manager called Simon was going to reply to me on Thursday evening and despite to reminders he has still not phoned me back.
IS anyone else having this problem? please reply in the negative so I can report back to V/m
Has anyone any idea how I can escalate this?
I am losing the will to live no one will send a tech out to help!!!

cant see how it would be a national problem, as the problem that your having is to do your hardware & not your connection.

saintdave · 17-05-2008, 22:44

Thanks cable guy, any sugesstions how I escalate this cas I have lumps on my head from the brick wall I am trying to get through! Virgin please send a tech out!

homealone · 17-05-2008, 22:51

Our V+ recordings have been fine - if it was a 'national' problem, I'm sure there would have been more posts about it, so local looks more likely.

You could also try posting in the support newsgroup virginmedia.support.tv

(the news server is news.virginmedia.com )

They will not be monitoring posts, just now, but you can usually expect a reply within 48 hours (usually very much less, but weekends may be different)

saintdave · 17-05-2008, 22:54

Cheers homealone I will try that. Its Just a sahme no one a V/m will listen to a frustrated customer on the phone and retentions offer a way out rather than a resolution

homealone · 17-05-2008, 23:57

Quote:

Originally Posted by saintdave

Cheers homealone I will try that. Its Just a sahme no one a V/m will listen to a frustrated customer on the phone and retentions offer a way out rather than a resolution

I've had broadband problems sorted very professionally using the newsgroups, I hope the TV support group works for you, if you use it

the-cable-guy · 18-05-2008, 01:14

Quote:

Originally Posted by saintdave

Thanks cable guy, any sugesstions how I escalate this cas I have lumps on my head from the brick wall I am trying to get through! Virgin please send a tech out!

i dont have a V + receiver myself, but as i say problems with recordings would be to do with your hardware.

saintdave · 18-05-2008, 15:20

Thanks for the advice Homealone. I have used the newsgroup and a tech is coming on Wednesday. Now why couldnt C/s or faults do that? It would have saved so much stress

homealone · 18-05-2008, 16:06

Quote:

Originally Posted by saintdave

Thanks for the advice Homealone. I have used the newsgroup and a tech is coming on Wednesday. Now why couldnt C/s or faults do that? It would have saved so much stress

np, lets hope the tech sorts your problems out

JethroUK · 18-05-2008, 18:54

Assuming you tried resetting the box - i'm sure i read somewhere that this is a service mode - if the engineer says it's OK tell him that there's no problem swapping the box then

saintdave · 18-05-2008, 20:18

Tried resetting and even re formatted it nothing worked

lutra99 · 18-05-2008, 20:33

I had this problem a few months ago - they kept telling me that it was a national problem etc etc. I too was at the end of my tether and only got my V+ box replaced after weeks of calls to customer service and arguments over the phone. Don't let them fob you off - demand a new box immediately - threaten them with cancellation etc. Having said all that I've not had a problem with my new box in the last few months so its worth perservering.

Hope that it of some use

Phil

hoggie · 19-05-2008, 20:13

I had this with a new box after a couple of weeks.
but i knew i was going to change the hard drive and bingo all was ok.
except it still shows 80hrs on record time.

installation engineer even told me how to format the drive

---------- Post added at 20:13 ---------- Previous post was at 19:55 ----------

Quote:

Originally Posted by hoggie

I had this with a new box after a couple of weeks.
but i knew i was going to change the hard drive and bingo all was ok.
except it still shows 80hrs on record time.

installation engineer even told me how to format the drive

and have noticed with 7200rpm it seems better at recording the HD