New V+ box user

Ninko · 19-02-2008, 20:02

Hi there,
I had a V+ box installed no more then a week ago, before which our tv service was the best service we got from Virgin. Since having the V+ box we get random blocking of the picture and sound drop outs. They only last for a sec or two but after awhile it gets annoying. The problem affects live tv and recordings and affects the following channels (that we're aware of):

Boomerang
Boomerang +1
Living tv
Animal planet
Discovery science
UKTV style
UKTV food
Smash hits
Magic

We had a engineer out today, he couldn't see a problem as it don't do it all the time, but he replaced the box and card and lowered the signal down abit (They were abit high he said). But the first thing we record on Animal planet and its blocking/sound cut outs in places again.

Anyone know whats wrong, as i say, before V+ we had a perfect working tv service for nearing 2 years.

Thanks

Ninko

nicke261192 · 19-02-2008, 21:00

We have never had any problems with our V+ box like that. If its doing it on both boxes and he has changed the signal level then i cant think of what else it could be

**Jefferson T** · 19-02-2008, 21:12

I had exactly the same problem and was told that they are aware of the problem and are going to issue a fix 'when they get round to it' (Althouh I do hear it may be quite soon).

In the mean time I was told 'to put up with it'.

The only thing you can practically do is keep on at customer services / tech support until they sort it out.

Ninko · 19-02-2008, 21:30

Hi Jefferson T,
Any idea what the problem actually is then, because no ones told us anything like that so far?

Are there any channels that it affects most for you, as it does with us (the list i gave above), or is it all of them for you? I haven't noticed any problems on the bbc and itv channels myself.

Take care

Ninko

Perfect Choice · 19-02-2008, 21:32

The next software release (due end Feb is the latest I've spotted on posts here, check other threads for further details) has a fix for recordings, not sure about live though. I would wait and see what this update does for you although it is long overdue apparently.

**Jefferson T** · 19-02-2008, 21:35

I don't know what the problem is, but I had it for more than 12 months before I got rid of the v+ box earlier this month.

I'd mainly have the problem on discovery and channel 4 type channels (ch4 - e4 and the like)

BBC and ITV were ok tho.

Quote:

Originally Posted by Ninko

Hi Jefferson T,
Any idea what the problem actually is then, because no ones told us anything like that so far?

Are there any channels that it affects most for you, as it does with us (the list i gave above), or is it all of them for you? I haven't noticed any problems on the bbc and itv channels myself.

Take care

Ninko

Ninko · 19-02-2008, 21:54

I just can't understand why it only seems to be on certain channels.

Ninko

spiderplant · 19-02-2008, 22:14

Quote:

Originally Posted by Ninko

I just can't understand why it only seems to be on certain channels.

It only affects channels that have been through one particular type of broadcast equipment at the headend, and it only happens when the V+ is using the third tuner.

As JT says, it will be fixed by a V+ software update shortly.

Ninko · 19-02-2008, 22:24

Must be a slightly different problem then, because as far as i'm aware of it, it affects live tv aswell as the 2 recording tuners on ours.

Ninko

spiderplant · 19-02-2008, 22:39

The tuners are effectively used at random. They don't have a fixed purpose.

higgsfield · 19-02-2008, 23:06

Is there any way to tell which tuner is being used for live and specific recordings?

Ninko · 20-02-2008, 01:47

In that case, thats a good question higgsfield lol.

Quote:

Originally Posted by higgsfield

Is there any way to tell which tuner is being used for live and specific recordings?

Ninko

spiderplant · 20-02-2008, 08:42

Quote:

Originally Posted by higgsfield

Is there any way to tell which tuner is being used for live and specific recordings?

Not usually. If you get audio dropouts, it's using tuner 3

higgsfield · 20-02-2008, 09:52

Quote:

Originally Posted by spiderplant

Not usually. If you get audio dropouts, it's using tuner 3

How do you know that? I mean, if it's not possible to tell which tuner is being used for which activity...

ShadowTD · 20-02-2008, 10:27

This gets noticed in our house because t'bird watches E! and we've both started to watch E4 since Reaper started. Fingers crossed for a fix!