V+ Failure
Ah but no....if you were expecting it, this thread isn't a complaint about VM!
Background: I've had ntl TV since prehistoric times (analogue), I went digital in 2000, and in February 2007 I had one of the early V+ boxes (in this area anyhow) put in. I already had two Samsungs, so had the V+ downstairs and the other Samsung was left where it was upstairs. I'm not sure I could cope with having any other TV service after so long, it wouldn't feel right! :o
I've always been pleased with the service. Does exactly as it was described etc.
This weekend the V+ element stopped working, giving a not-subscribed error. I only noticed it yesterday, it had been ok on Friday.
Rang faults (India), they sent a hit, which 24 hours later hadn't sorted it. I rang faults back who said there was little they could do as all the channels were present! I rang customer services to say that basically I was unhappy with that and might as well go back to a "standard" box. A lady called Claudia in the Concorde office promised to investigate, she reckoned she could see the problem and would call me back.
She did indeed call me back, about ten minutes later, to ask me for my two smart card numbers. Upon obtaining these she confirmed that somehow they had got paired the wrong way round, and the V+ subscription had moved to the Samsung box. She altered that back round the right way, at which point the V+ box rebooted itself and the subscription returned.
That's really rather good. I got her first name and office location as I want to write in and make her boss aware of how competent she is for spotting this problem (especially as the faults people hadn't spotted it).
And I've got my V+ (and On Demand, as that was off too) back, which is good.
There you go. A nice happy story for a change. They do sometimes happen.
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Re: V+ Failure
