No PVR or HD - Page 2

Nedkelly · 26-08-2007, 17:35

Glad to hear its fixed and without a tech being sent out

Have fun

Mick Fisher · 27-08-2007, 00:36

Glad to hear that John.

I sincerely hope it proves to be worth all of the completely unnecessary aggravation you have had to suffer.

jc_150 · 28-08-2007, 14:11

Hi all
Just as a final chapter to this episode, If one reports the bad things regarding VM then one has to report the good things too. My system was up and running on Sunday as reported previously, and today (Tuesday after a bank holiday Monday) VM phoned the house at around 11 am to ask if all was well with the service and have all the problems been cured. A nice touch I thought.
regards
John Calleja

Mick Fisher · 29-08-2007, 02:48

Quote:

Originally Posted by jc_150

VM phoned the house at around 11 am to ask if all was well with the service and have all the problems been cured. A nice touch I thought.
regards
John Calleja

Yes it's high time that VM spent a little effort in making their clientÃ¨le feel valued.

Such a pity about the preceding pear shaped mess though.

I spent some time on the phone to CS and Retentions today and have to report a good experience too. So nice to not have to wait for too long and to converse with some cheerful and seemingly competent people.

Maybe VM have turned a corner? Hit rock bottom and bounced? Whatever.. I just hope they continue to improve for all our sakes and theirs.