Component out not supported?

[Noisy]

I've just got my V+ box and tried to use the component out for HD using the tips I'd found on this forum. It didn't work - just got a blank screen. The TV had been working fine via component from a PS3 so I suspected the V+ box.
I rang VM support and they simply stated component (and DVI leads) are not supported. I asked if I'd been given an old box as it seemed like plenty of others on this forum had it working. He said that new or old box didn't matter - component cable is not supported, just HDMI.
This seems to be at odds with what I've read here, including the HD sticky thread.
Can someone clear this up for me as HD output is one reason for having taken this box?

[Stuart C]

Component should work for non-copyright protected broadcasts (I believe that the HD movies on demand, and some of BBC HD need an copyright protectionc.

[amateurfool]

From memory, component out should work, but you will have trouble accessing some HD content due to component not supporting the encryption used, HDMI is the recommended method of connection for HD output.

You will probably need to set the V+ box to use component out, try connecting using a scart cable and then access the settings to change the output type.

[Noisy]

Originally Posted by amateurfool

From memory, component out should work, but you will have trouble accessing some HD content due to component not supporting the encryption used, HDMI is the recommended method of connection for HD output.

You will probably need to set the V+ box to use component out, try connecting using a scart cable and then access the settings to change the output type.

---------- Post added at 16:48 ---------- Previous post was at 16:40 ----------

I believe I used the correct procedure as documented on this forum- used the scart to set up the HD settings (which then goes blank) then viewed via the component input which didn't show anything. I've tried to view normal channels and the BBC HD (nothing exotic like HD movie) but nothing at all appears.
The key thing is VM are telling me it is not supported so they won't even consider it as a problem. My box is new so if it's a fault I want it changed before it's too late, but if they don't consider it a problem I've nowhere to go.

[ntluser]

Originally Posted by Noisy;

---------- Post added at 16:48 ---------- Previous post was at 16:40 ----------

I believe I used the correct procedure as documented on this forum- used the scart to set up the HD settings (which then goes blank) then viewed via the component input which didn't show anything. I've tried to view normal channels and the BBC HD (nothing exotic like HD movie) but nothing at all appears.
The key thing is VM are telling me it is not supported so they won't even consider it as a problem. My box is new so if it's a fault I want it changed before it's too late, but if they don't consider it a problem I've nowhere to go.

If you have no picture at all resetting the V+ box should put everything back to the normal default profile and give you a picture.

VM's policy is only to supply HD via a HDMI cable. Component should work if your TV is 1080i compatible.

[Noisy]

After nothing appeared on the component out the box did reset correctly to scart so I haven't got a problem here.

My tele works with 720p or 1080i using this component input when from PS3. The problem is I'm told it should work frpm V+, but doesn't, and VM won't help.
Any ideas how to move this forward?

[ntluser]

Originally Posted by Noisy

After nothing appeared on the component out the box did reset correctly to scart so I haven't got a problem here.

My tele works with 720p or 1080i using this component input when from PS3. The problem is I'm told it should work frpm V+, but doesn't, and VM won't help.
Any ideas how to move this forward?

Did you turn the progressive scan off when you switched to HD?

[joglynne]

If you tell us the make and model of your TV someone on the forum with the same one may be able to help more.

Does your TV have a DVI socket as this will give you full HD using a DVI/HDMI cable (or DVI converter with an HDMI cable) and audio leads.

Jo.

[accessjunky]

Did you see a message on the tv to press the Text button on your remote after you had changed to component? This message will appear in the component output picture not the original SCART output.

If you don't press the Text button within a short amount of time the output will revert to SCART again. I suppose this is to make sure the output only keeps the new setting if it can be viewed.

It may be a bit of a race to change the tv from SCART to component before the message disappears.

I could be wrong, of course! hth

[Noisy]

My tele is a Pioneer 50" plasma PDP-503HDE. It only has analogue inputs, such as component, RGB, composite, and PC, so I can't use HDMI or DVI.
When Input3, set to component, is connected to a PS3 it automatically sets to display whatever the PS3 is sending, including 1080i and 720p (but lots of others too). It works flawlessly.
When I'm trying to change the V+ to HD I use Input 2 with scart and Input 3 with component so I can quickly move from one to another to see what is displayed. I've even tried split screen so I can see both inputs together to see if anything happens at all on Input 3. It doesn't.
While changing the V+ settings to 'Hi-def component' at 1080i or 720p, Input2 displays the menus while Input3 is blank. When I confirm the settings Input2 goes blank too but nothing appears on Input3. Input2 and Input3 are equally blank now. No text appears on Input3 so I don't confirm the settings and within a short time Input2 reverts to displaying the menu again at SD.
I don't believe I'm doing anything wrong, I can't think of anything else to try and VM aren't interested.
Ideas anyone?

[Noisy]

There seems to be no solution available to me. Does anyone know if VM has any plans to support component out? Afterall there is on option on the menu to select it!

[foreverwar]

Couldn't confirm about Component to HDTV, as I don't have a HDTV, but V+ works to standard (100hz) TV (well, it does on mine, anyway, on input 4).

[ShadowTD]

This is pretty ropey. It sounds like you've followed the procedure exactly - the only question left to ask now is your cables. I presume that they're different to the PS3 (as the PS3 doesn't have phono out on the back), so can you borrow someone elses cables?

[accessjunky]

Following on from ShadowTD's good advice about the cables...

...it may be worth getting someone else with a fresh pair of eyes to look at the connections and follow through the setup procedure. I've metaphorically kicked myself a number of times after identifying the cause of a problem that I might have seen if I hadn't been so close to it.

That said, you do seem to be following all of the steps required. I have connected my V+ to a component input on a projector so, rest assured, the V+ does have the ability to output component and it's not a limitation of the V+ in normal operation that's preventing your picture from appearing.

After checking the cabling I think a call back to VM cancellations might be the next step to explain that, much as you would like to use their services, you can't because their system isn't working with your tv. I would try again to suggest that they send an engineer out and that they have a replacement box available just in case. If they don't find a fault, though, you may have to pay for the callout - I'm not sure of the cost.

Problems like this drive me crazy! You have my sympathy and understanding for the frustration that this sort of thing creates but hang in there - there has to be a solution...

Good luck and keep us updated.

[Noisy]

Thanks for the input everyone.
The cable is fine as I've used it to connect the PS3 via an amp to tele, which worked well.

In my frustration I've just bought a 22" HD ready tele - justified for the kitchen of course!
It's got HDMI and component so I'll do a few tests and should get to the bottom of this.
It'll be Wednesday before I get round to it then I'll update with what happens.

Cheers