Moving home (+ a road that doesnt exsist!)

cmatt · 10-05-2007, 17:31

Posted on digital spy - then realised this is probably a better forum to use....

Quote:

I have been reading the cable forums avidly since I got TVDrive (well v+ but i have the silver box still

)...

Anyway to the point of the thread...

I am basically moving flat (well not the flat - that would be far too heavy :p ) to a shiny new place, which is a new street/new build, the property I will be gracing with my presence does not have cable installed in the flat – but it is most certainly available in the street….

Now I know for fact that there are flat's with cable installed - I even viewed a property with cable installed... But virgin are leaving me in the dark on the whole situation, calls to their moving dept seems futile as I get the spiel that they need to add the address manually - and I give my contact details, yet no one calls me back....

I have called twice - first time i got a call back, but it was bank holiday and was promised that once the guys who add address's to the database were not working that day, they will call me tomorrow... Tomorrow came and went and no call, so again I called - no notes on my account about a moving request

furthermore the lovely lady took all my details and said I would get a call back (again the next day)

Well ladies and gents, I still haven’t head anything - and tbh I am semi - tempted to pull out the contract, as I prefer sky anyway (hate to admit this in a cable forum... :o ).
But as I have till next January to fulfil I am guess I will be charged for pulling out? I move on the 18th and I really need broadband for my work/uni commitments (I sometimes work from home). I appreciate I have left this a tad late in the proceedings, perhaps I am being a bit unreasonable and expecting instant results

**Stuart C** · 10-05-2007, 18:01

to the forum. It sounds like Virgin Media may need to send someone to do a site survey.

We have contacts within VM, if you PM (click my name, then "Send Private Message") me your Name, address (as on the account), account number and a daytime contact phone number, I can refer this case.

cmatt · 10-05-2007, 18:30

thanks

hopefully they will get back to me this time!

even if to say 'we need to do a site survey' it would be nice not to be left the dark....

nialli · 11-05-2007, 16:34

Quote:

Originally Posted by cmatt

thanks

hopefully they will get back to me this time!

even if to say 'we need to do a site survey' it would be nice not to be left the dark....

This forum is a great place to get help. Several years ago I moved into a newly built house. We had cable to the left of us, cable to the right, but our property didn't appear on the NTL database (which was years out of date). Complained on this forum (I think it was NTHell back then) and got a private email from the regional manager at NTL telling me he'd fix it. Within the week we were sorted.

I think Digital Spy is good for info, but this is the place where the engineers make posts and things happen.

cmatt · 11-05-2007, 17:45

Quote:

Originally Posted by nialli

This forum is a great place to get help. Several years ago I moved into a newly built house. We had cable to the left of us, cable to the right, but our property didn't appear on the NTL database (which was years out of date). Complained on this forum (I think it was NTHell back then) and got a private email from the regional manager at NTL telling me he'd fix it. Within the week we were sorted.

I think Digital Spy is good for info, but this is the place where the engineers make posts and things happen.

qft

I have a limited time scale mind you... so I *may* have to just cancel virgin anyway as i need the broadband asap... (and no its not just because i live on the internet

)

grabbi · 12-05-2007, 02:17

That's good of you Stu.

Hope it gets sorted.

I assume they would just send an engineer out and get it intalled (after the survey) but if one flat has it, can't see there being problems for your flat.

Hope it all gets sorted.

cmatt · 12-05-2007, 23:35

Quote:

Originally Posted by grabbi

That's good of you Stu.

Hope it gets sorted.

I assume they would just send an engineer out and get it intalled (after the survey) but if one flat has it, can't see there being problems for your flat.

Hope it all gets sorted.

problem is - that the flat block im moving into is the newest of the development and none of the flat's have an install...

I called up on 150 and was told to expect a call back on monday...

on in an hour! · 13-05-2007, 00:01

Quote:

Originally Posted by cmatt

problem is - that the flat block im moving into is the newest of the development and none of the flat's have an install...

I called up on 150 and was told to expect a call back on monday...

a call back eh...dont hold your breath

Nedkelly · 13-05-2007, 00:15

If you know that other flats in the block have VM when you call up and say thaat the other flats have the service they should be on the system .Get them to check if no joy ask for someone to come out for peace of mind

on in an hour! · 13-05-2007, 00:27

Quote:

Originally Posted by Nedkelly

If you know that other flats in the block have VM when you call up and say thaat the other flats have the service they should be on the system .Get them to check if no joy ask for someone to come out for peace of mind

or get friendly with someone in a cabled flat,get ned to drop you off a splitter and some scotchies and sling a cable across to your flat

cmatt · 13-05-2007, 00:30

Quote:

Originally Posted by Nedkelly

If you know that other flats in the block have VM when you call up and say thaat the other flats have the service they should be on the system .Get them to check if no joy ask for someone to come out for peace of mind

well not quite - another flat in an older block that i viewed - so i know full well the street is serviced - and have been told so on the phone (much help that was

).

Its just the flat im moving too is the newest on the street - and right at the end

---------- Post added at 00:30 ---------- Previous post was at 00:29 ----------

Quote:

Originally Posted by on in an hour!

a call back eh...dont hold your breath

true dat -

on in an hour! · 13-05-2007, 00:30

Quote:

Originally Posted by cmatt

well not quite - another flat in an older block that i viewed - so i know full well the street is serviced - and have been told so on the phone (much help that was

).

Its just the flat im moving too is the newest on the street - and right at the end

---------- Post added at 00:30 ---------- Previous post was at 00:29 ----------

true dat -

do you really want cable or are you just showing off

Nedkelly · 13-05-2007, 00:32

Does the the developer have any info ie did he put any of the services in ?

cmatt · 13-05-2007, 00:43

Quote:

Originally Posted by Nedkelly

Does the the developer have any info ie did he put any of the services in ?

i think its a bit of a free for all

as in most developments in edinburgh! The services are not installed into the flat - i think its just a request type scenario - there is a communial dish mind you....

i deffo have permission from the agency to install (same with sky) but my last sky dish blew off in the high winds on new years eve

well not clean off but as good as - and i fancied a change

on in an hour! · 13-05-2007, 00:45

Quote:

Originally Posted by cmatt

i think its a bit of a free for all

as in most developments in edinburgh!
i deffo have permission from the agency to install (same with sky) but my last sky dish blew off in the high winds on new years eve

well not clean off but as good as - and i fancied a change

a change is as good a stroke,sorry did i say stroke,i meant rest,but when youve been with VM for any length of time youre liable to the latter