V+ HDMI cream crackered!

chriswood_7 · 08-04-2007, 12:40

Hey guys,

New to the forum, seems like a good forum to join

Hopefully you guys can help me and vice versa.

Anyways, last night I sat down to watch the boxing on ITV1 on my V+ box when the screen just went blank. Flicked over to the other channels, and got nothing. Just a blank screen, and no sound. However, the confusing this is that the EPG and all the menus were still shown. So it was as if it lost its service completely on all channels.

After much head scratching and a few swear words said I decided to just leave it until this morning and ring Virgin Media. With them being completely useless I decided to do a bit of investigative work, so I got out all my old leads and tried the SCART function over 720 wide. And to my suprise it came back on, and now works fine! That said, is it possible that the chip which controls the HDMI function is now gone? Would this be a completely new box?

Any help is appreciated

Cheers

raefil · 08-04-2007, 13:18

have you tried rebooting the box?

GuestUK · 08-04-2007, 15:01

I have no idea if this will help, just suggesting as I read it elsewhere on this forum and it has helped a few people in the past it seems, but when the menus remain but the programs disappear, it seems to usually be a problem with the HDCP trusted connection between the V+ box and the television.

What is strange, is that, some people have been in the same situation as you - box working fine, then suddenly content disappears, and managed to resolve it by taking out the cable, and plugging it in the other way around.

Sounds strange to me, but perhaps possible - may be worth giving it a shot (plugging the cable in with the previously connected TV side plugged into the V+ box, and vice versa)

Here's a link to the thread I was thinking of (to prove I'm not mad

)
http://www.cableforum.co.uk/board/10...o-picture.html

Not sure if this will help, just trying to offer any suggestion, good luck, and hope you get it working

chriswood_7 · 08-04-2007, 15:55

Hmm I think ill try that one, very strange indeed!

---------- Post added at 16:55 ---------- Previous post was at 16:50 ----------

Yup, that worked

but now everything looks really poor quality, even BBC HD. Still going to get the tech support out though, surely this is an issue with the boxes?

Tod · 08-04-2007, 22:24

This very same thing happened to me yesterday evening 6.30 pm, jst before Doctor Who. I called Virgin and they sent a few "codes" to the box, then said I would have to wait a few hours.
I also went back to scart and it worked, but then back to HDMI and blank screen but menus still working.
It all worked again just through picking the box and and putting it down again! I am worried this could be a sign of the box on it's way out, but strange you had the same problem.

NTLVictim · 08-04-2007, 22:34

" picking the box and and putting it down again" suggests a bad peripheral connection.

Stan the Man · 09-04-2007, 16:43

My picture dissapeared on the HDMI input. When i plugged my scart lead back in and checked the output settings they had changed to 4:3 and composite.
And YES I had set auto detect scart to OFF.

So once i set the box back to HDMI & pressed TEXT to confirm the set up it was okay again.

So how did it happen?................did are lass go into set up & press the red button to restore default settings, i doubt it. I thought there might have been an update to the box, but it's still the same update version.

Soooooooooooooo no idea

JethroUK · 09-04-2007, 20:05

I've heard this before and it seems to be associated with upscaling

I would try reconnect as HDMI but make sure you're viewing 'proper' H/Def (Ch108) when you OK - this seems to configure the connection correctly

Tod · 10-04-2007, 08:08

Quote:

Originally Posted by NTLVictim

" picking the box and and putting it down again" suggests a bad peripheral connection.

It could suggest this, but I checked all the connections, and the menus were all working, it was just the channel picture which was not.

Richardxxx · 10-04-2007, 08:37

This has happened to me a couple of times now - unpluging the box and rebooting worked every time

regards
Richard

Mr_Burns · 10-04-2007, 13:05

I had the exact same problem which was temporarily fixed by rebooting (turning off at the wall - the reset switch didn't fix it). Faults weren't at all interested that even though there was no picture, the menus were displaying correctly and were adamant that there was some fault with the HDMI cable. Anyway, I sorted it out myself in the end by firstly trying a different HDMI cable and then re-connecting the old one. It has worked perfectly ever since.

MikeSmith36 · 10-04-2007, 16:57

Also happened to me, several times, unplugging HDMI lead and then plugging it in again solves it, quite infuriating really!

tracyn · 11-04-2007, 22:05

A me too post.....

My plasma is on the wall, with the cables running down behind and inside the chimney breast. So not really in a position for cables to get knocked, pulled etc.

Not an ideal set up for changing cables as we have to take it (42") off the wall, so when this happened last week didn't even think it could be a loose connection. Tried re-booting, turned power/mains off and then called CS. Told 4 days for engineer.......the following day, I managed to slide my hand behind the TV and gave a cable wiggle - hey presto. When hubby came home I showed him what I had done and he said it was the HDMI cable that I touched, so somehow it had become loose.

He has now sent me on a mission to get a better quality HDMI lead, which I will do, but I know this means I have to help get the Tv back off the wall and it's heavy !!!!

Tracy