Network ID 00003

Mike Malone · 29-03-2007, 09:15

After numerous and arduous attempts to get V+ installed and working we are left with one outstanding issue, unable to get VOD, red button not working etc, I was advised by tech support that the network ID needs to be 5 (Mines 00003) and over and that the box will require replacing?

Now it took 8 days for them to pair my card last time so I am fearful that after changing the box this could happen again. So my question is does this network ID relate to me not being able to get On Demand and the rest of the red button services?

Thanks in advance for your help.

Mike

Mike Malone · 29-03-2007, 18:18

51 views and no response maybe no one knows, thanks anyway.

quadplay · 29-03-2007, 19:30

Whereabouts are you Mike? The Network ID depends on where you live. An incorrect one in a Langley region would normally mean that your box wouldn't boot, or you'd be missing broadcast channels.

In Langley regions, the Network ID should be automatically detected by the box.

Mike Malone · 29-03-2007, 20:53

Thanks for the reply, I am in the Yateley area, is there any other users in this area that could confirm their network id please?

Nedkelly · 29-03-2007, 21:00

Hi in the settings page under tech stuff you will have the network id .Dhcp status this should be on and there should be a ip address

quadplay · 29-03-2007, 21:13

Hi

00003 (or, more simply, 3) is the correct Network ID for your region (Yateley comes under the Guildford headend). 5 is the NID for Luton, so goodness knows where they got that from...

Nedkelly · 29-03-2007, 21:16

I wonder if they are thinking of the connection status on a pace ?

Mike Malone · 29-03-2007, 21:39

Quote:

Originally Posted by quadplay

Hi

00003 (or, more simply, 3) is the correct Network ID for your region (Yateley comes under the Guildford headend). 5 is the NID for Luton, so goodness knows where they got that from...

Ok so now I am really worried they are going to change my V+ box on Saturday afternoon which they claim will resolve the on demand or lack of it. the thing that worries me more is how long it could take for them to get the box active again

Thanks for the reply guys and I am open to any other suggestions.

Nedkelly · 29-03-2007, 21:43

Is the online light flashing on the box .I take it you can record on the box but not access the vod

Mike Malone · 29-03-2007, 21:50

Light flashing nope just on. I can record, but not access any on demand services or red button options other than the HD preview option when in guide mode.

If trying to access on demand it says please wait in bottom left hand corner then just freezes only a reboot brings it back to life.

Nedkelly · 29-03-2007, 22:06

The box has a ip address 1 it is a account fault 2 nd level might look at it ir the box could be faulty .Lets hope it the first keep us informed

quadplay · 29-03-2007, 22:07

Sounds like there's a problem with the way your box is set up on the Interactive server. A box swap will probably fix it, but it's a bit of a sledgehammer/nut scenario...

All that's probably needed is a resync in the Interactive provisioning system, but it seems no-one in faults has thought of that... If I was in work this week I'd have a look for you but I'm on holiday until Monday.

Mike Malone · 29-03-2007, 22:18

Thanks for the reply chaps I will let you know how I get on, just a real shame I dont get to speak to you guys when I phone up it would install a lot more confidence in trying to get the issues resolved.

Mike Malone · 31-03-2007, 18:24

Engineer arrived today and to be honest between him and who ever he was calling they claimed there is nothing wrong with the V+ box but something to do with the MAC Addy not being registered

He claims that it will be fixed by Monday and that all the installations that have been carried out in the Guildford area are having the same problem.

He also complained because I have the box resting on its side instead of flat

I really do not see what difference that makes to be honest unless someone can tell me otherwise. He also said that he could not carry out further tests as he needed the box to be connected via scart instead of HDMI

I then lost all confidence when I said about sound dropping and bad picture as in goes very pixilated is also down to the MAC addy not being registered.

I registered a serious complaint with CS/Tech support on the 22nd of March and I still have not received a call back re this and I am getting really despondent with the whole VM/NTL at the moment.

rdhw · 31-03-2007, 18:39

Quote:

Originally Posted by Mike Malone

He also complained because I have the box resting on its side instead of flat. I really do not see what difference that makes to be honest unless someone can tell me otherwise.

Putting the box on its side disrupts the designed ventilation for cooling: the top of the box is almost completely covered with vents for this purpose.

Quote:

He also said that he could not carry out further tests as he needed the box to be connected via scart instead of HDMI

Correct: the engineer's diagnostic menus are only available on the SCART connection.