Another + for V

Taffer · 28-03-2007, 19:34

I had V+ installed today and I can say that:

The guy who did it was friendly, efficient and informative.
The box itself was mostly working, but after a couple of hours it said I wasn't subscribed to the V+ service, which the installer said might happen, so I rang 150 to report it and got put through to support, who answered in about 5 minutes. They were very helpful and had the whole thing up and running in about 10 minutes.
Very impressed.

I believe in feeding back good as well bad comments, but cannot find anywhere on the Virginmedia web site report the good. Does anyone know how I can do it please?

virginmedia · 28-03-2007, 20:04

Glad to hear about your success install.

You can ring 150 and give feedback.

Taffer · 28-03-2007, 20:07

Thanks for the response. I never thought of phoning (dooh!)

RustMan · 28-03-2007, 21:33

I had a similarly happy experience with the installers today .. but no joy with the fault support team when I rang about the 'not subscribed' error a few hours later. (It was showing this on first install). VOD just freezes.

Tech 1: sent the box a hit, said wait 15 minutes & reset. Nothing.
Tech 2: said 'national problem' would be fixed by 7.30pm, call again if still not working.
Tech 3: said can't do anything until you've had the box 24 hours as it needs this time to register properly.

They were all friendly and helpful .. just didn't get me very far and gave different stories. Seems a common theme on this forum. At least the threads here gave me the TV remote code sequence when the V+ help screens failed.

Pete