V+ error code 2002

[jamiehorrocksuk]

Afternoon all.

Just got home and when I press the V+ button it says I am not subscribed to the V+ service and to quote error code 2002
anyone got any ideas??

It was working fine this morning and at lunch a tech called me to ask me were I was for the install. I was installed 2 weeks ago!!

Cheers

[dontpannic]

You have to phone CS, but try a reboot first.

[jamiehorrocksuk]

done the reboot, and called cs who have sent signals to the box.

[Nedkelly]

Reformat the hard drive this normally works there is a article on how to do this somewhere Think long and hard about whether you need to do this. You will lose all your recorded programmes, plus all planned recordings and series. But it might be necessary if your V+ is playing up badly. Remember that if Virgin Media swap the box you'll lose your recordings anyway, so it's worth a go as a last resort.

If you decide to go ahead with the reformat, this is how you do it. You need to do all this using the remote, not the front panel buttons.
1) Press the Home button.
2) Press and hold the Play/Pause button until the display says E-00.
3) Press the V+ or TVDrive button. The display will say E-01.
4) Press the ch- button 4 times. The display will say 'hdd4'.
5) The V+ will then begin the reformat, and the display will say 'rft'. This may take up to 5 minutes. Afterwards the V+ will reboot normally.
If you get in a muddle when pressing the buttons, press RESET, let the box reboot, then try again.

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