V+ Installation Charge?

[ghostinuk]

I am thinking of going v+ (sod sky).
I tried upgrading online but the form crashed....
Tried phoning, have to wait till i am back at work..
Question - installation is supposed to be FREE if you keep your old box in another room in same house, ok... so i pay £10 a month coz i am getting XL TV and pay £5 a month to run old STD Box.
So does that mean I am paying £15 a month extra and i get V+ in main room and daughter can watch basic NTL (sorry Virgin Media) in her room?
Sounds straight forward to me....

[james paddon]

Hi i had virgin hd installed on thursday and taken away on friday! first of all because all programes go down your hdmi connection they arrive as sent by the virgin, sky convert them to 16.9 virgin do not, so many programmes are in 4.3! second the box looks from the nineties and finally it takes about 3 seconds for each channel to change...stick to sky virgin are at the moment a cheap copy!!!

[savvychels]

Originally Posted by ghostinuk

I am thinking of going v+ (sod sky).
I tried upgrading online but the form crashed....
Tried phoning, have to wait till i am back at work..
Question - installation is supposed to be FREE if you keep your old box in another room in same house, ok... so i pay £10 a month coz i am getting XL TV and pay £5 a month to run old STD Box.
So does that mean I am paying £15 a month extra and i get V+ in main room and daughter can watch basic NTL (sorry Virgin Media) in her room?
Sounds straight forward to me....

It depends on the package you get - but yes, basically that's your pricing for V+ and extra box.

[dontpannic]

Originally Posted by james paddon

Hi i had virgin hd installed on thursday and taken away on friday! first of all because all programes go down your hdmi connection they arrive as sent by the virgin, sky convert them to 16.9 virgin do not, so many programmes are in 4.3! second the box looks from the nineties and finally it takes about 3 seconds for each channel to change...stick to sky virgin are at the moment a cheap copy!!!

V+ is FAR FAR superior to Sky+. You have answered your own question there. Virgin don't filter any streams. What you recieve is pumped directly from Sky. How can you say you've had a fair comparison using Virgin Media for less than 24 hours?

For those of us who aren't Sky fanboys, Virgin is a brilliant service. In total I've been an nynex/cable and wireless/ntl/virgin subscriber for over 9 years, and I've never had any problems.

I think your V+ must have been faulty. Channel change takes a second at most, quality is so much better than Sky's.

And back on topic, how are your brief experiences related at all to the installation charge?

[Crooky]

Originally Posted by james paddon

Hi i had virgin hd installed on thursday and taken away on friday! first of all because all programes go down your hdmi connection they arrive as sent by the virgin, sky convert them to 16.9 virgin do not, so many programmes are in 4.3! second the box looks from the nineties and finally it takes about 3 seconds for each channel to change...stick to sky virgin are at the moment a cheap copy!!!

Strange, when my V+ was installed I had to set up the HD output myself. The standard o/p is default to Scart.

Agreed the channel change is slower than the old Samsung but thats not a massive problem.

VM are not a cheap copy of Sky as the V+ has three tuners allowing you to record two programmes whilst watching ( and pausing etc) another.

I must have been lucky over my twelve+ years with cable, I have had only minor difficulties and no real causes for complaint.

[Rapid Dr3am]

If you want it free just kick off over the loss of sky channels, customer care will do a free upgrade.

[RedLiam]

Originally Posted by Rapid Dr3am

If you want it free just kick off over the loss of sky channels, customer care will do a free upgrade.

Correct. I phoned Retentions today, and managed to get V+ free for 6 months, and Virgin agreed to waive the £75 installation fee.