No Channels!

[MannyUK]

Hi, I had my V+ installed on Tuesday and was told it could take upto 24hrs for the channels and the like to come through, so i waited and next day nothing! Rang up was asked the STB and smartcard number, was then told to give it another 24 hrs! So today came and still no change, just rang them and have been told its with 2nd level something or other and it could take 3 - 5 days! Does this sound right? Thanks!!

[RUSTY]

this seems to be a problem with quite a few installations with both stb and V+, second call usually fixes the problem at which time they ask for all the numbers of the rear of the box.

[leics poshie]

i had the same problems but got them fixed when i called someone more important than customer services

Not what you know but who you know

[MannyUK]

Thanks, The thing is all the channels aren't greyed out as though there not subscribed, they are just black! In the technical bit in settings the smart card status is unpaired though. Thanks, It was faults i spoke to by the way. Ta

[leics poshie]

Originally Posted by MannyUK

Thanks, The thing is all the channels aren't greyed out as though there not subscribed, they are just black! In the technical bit in settings the smart card status is unpaired though. Thanks, It was faults i spoke to by the way. Ta

If they offer to send an engineer out, you dont need one they just need to pair the box through faults.

I repeat you do not need and engineer, unless the settings havent been saved like what happened with mine

[MannyUK]

No offer of an engineer as yet, guess i'll just have to wait till Monday an see what happens. Thanks everyone!!

---------- Post added at 13:21 ---------- Previous post was at 11:45 ----------

Just spoke to faults again and it turns out they've got my box number wrong so the card didn't match the box. I have given my new box number and have to wait for it to be paired with the card. Thanks everyone