More problems.. inactive channels on original STB

joshuasugarman · 20-01-2007, 21:32

Ok got TV Drive to replace my spare room STB.

Now my original STB won't get anymore than freeview channels but TV Drive gets them all.

GRR its driving me insane these problems. Customer service are closed till Monday and my flat mates are going crazy with me. Anyone know if this is a simple thing to solve?

spiderplant · 20-01-2007, 23:12

CS may be closed, but Faults are open on Sundays. Ring them.

joshuasugarman · 21-01-2007, 11:16

Just rang them.. apparently there's a fault in my area. I have to call back at 1 and if its still there they'll get a technician round!!!

Cant access BBC I TV using red button either on my PVR though! So many faults :/

swissle · 21-01-2007, 12:08

Ensure they have the correct card number on the second box on the account. If you had 2 boxes before the TV Drive install it is common for them to remove the wrong box from the account. Remove the smartcard and get them to read you the number it should be, rather than you read them the number

joshuasugarman · 21-01-2007, 12:23

Is this for the original STB only or do it for both the tv drive and original?

Thank you very much

swissle · 21-01-2007, 12:26

This is to ensure they haven't cancelled the wrong 'extra box'. On the old ntl pace/samsung box take the card out and get them to check the card number on it. The TVDrive is OK isn't it ?

joshuasugarman · 21-01-2007, 12:34

Actually thinking about it i think he used the same smart card from the drive he took away in the new pvr drive?

---------- Post added at 12:34 ---------- Previous post was at 12:29 ----------

ye TV drive is fine..

swissle · 21-01-2007, 12:59

No the TVDrive would have a new card in the box. The cards and the boxes are paired.

joshuasugarman · 21-01-2007, 13:09

You legend

Did exactly what you said.. they deactivated the wrong one lol!

Will be changed within 48 hours!

Now what I want to know

1) When I access on demand it says its not available. She has no idea
2) When i try accessing ETV (BBCi) i don't get anything!!!!

Thanks again

swissle · 21-01-2007, 17:13

What area are you from? On Demand uses a different system on the TV Drive to your normal cable box and this is being rolled out at the current time. It could be anytime from a few days to a few months before it works with full content .

I am in Cardiff and only have some free 4OD content.

The interactive does work, its just a little slow for the first use I do believe. I have only played with ITVi though.

joshuasugarman · 21-01-2007, 18:35

I'm in Stafford and On Demand is just giving me error messages but the woman said there are no known problems :s

As for interactive when i press the read button it says "loading please wait".. then that goes off and thats it!!! lol

AndyCambs · 21-01-2007, 18:38

I find these threads useful. I'm hoping to have my V+ box fitted shortly.
I think from what I've seen on the problems from others:
1. Make sure that all the channels on the V+ Box work
2. Make sure that the PIN number is requested and entered by engineer.
3. Make sure that the additional STB works

Anyone have any other things to watch out for?

swissle · 21-01-2007, 19:11

Was this the same woman that told you that an engineer visit would be needed :P? We have to accept that the faults reporting system is very basic and there is a lack of communication within the department. VOD is currently being rolled out to the TVDrive boxes, and within some areas will not work/have limited content/not always updated until its complete.

---------- Post added at 19:11 ---------- Previous post was at 18:59 ----------

Quote:

Originally Posted by AndyCambs

I find these threads useful. I'm hoping to have my V+ box fitted shortly.
I think from what I've seen on the problems from others:
1. Make sure that all the channels on the V+ Box work
2. Make sure that the PIN number is requested and entered by engineer.
3. Make sure that the additional STB works

Anyone have any other things to watch out for?

1 . Before the installation begins you want to confirm with customer services that the correct box is scheduled for deactivation, this can be done by looking at the smart card code number in the box you wish to keep, then confirming it with them.

2. Ringing up to confirm your installion is going ahead a day before is always worthwhile too. If you have a HDMI socket on your TV make sure they also have this information to ensure you get a free HDMI cable. [b]Clear some space for the engineer and if you wish to use your own cables ensure you keep a SCART one to the TV, as the TVDrive is set to default to this and not the HDMI.[b]

3. When the engineer comes make him a cup of tea

. If your installation is the first one in the local area, he will open the box and then leave to work in the 'green box' on your road. He will then return and plug the TVDrive in and start the configuration.

4. He will then text your box code, and smardcard code to be registered. Once this has been done he will tweak a few settings in the engineers menus. The three tuners then go green and he moves on to the next screen, where he has to input a pin number from the default 0000. He should ask you what you want, it can always be changed later - so maybe worth keeping it 1234 simple!

5. The box will then power up, and unless the systems are running ultra fast you will just have the basic channels. The rest will eventually filter through, its worth keeping the engineer there until at least you can see 108 which is the HD channel. He will be in rush to move on but it could save you time in the future.

6. While you are waiting for this run to the extra old style box and ensure that you have your correct package running properly.

7. Enjoy a proper speed EPG, 85 hours of SD storage space etc

Be aware you are using an untested, not officially launched product and that there will be some quirks. VOD is the major one at the moment, but it will all be sorted in time.