26-02-2004, 20:38
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#1
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cf.mega poster
Join Date: Sep 2003
Posts: 1,600
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Tech Support closed!!
FYI
Quote:
ntl home - Technical Support
26 February 2004 17:30
Due to the continuing adverse weather conditions and the recent severe weather warnings issued by the Met Office for South and West Wales, the Technical Support Bureau will be closed from 8:30pm this evening.
We apologise for the inconvenience this may cause and thankyou for you understanding.
We hope to restore normal service as of 8am on Friday the 27th of Feb.
Customers who require help may wish to visit our online help pages at www.ntlworld.com/help
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26-02-2004, 20:40
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#2
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cf.geek
Join Date: Jun 2003
Location: beckenham, kent
Age: 20
Services: VM Phone, TV and 2mb Broadband
Posts: 503
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Re: Tech Support closed!!
well snow is causing alot of problems around the country 2day and through to the weekend!! but not is jolly old londinium! 
__________________
this is weird isn't it 
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26-02-2004, 21:05
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#3
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Invalid E-mail - Please contact us with new e-mail address
Join Date: Dec 2003
Location: Middle row - far left.
Posts: 458
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Re: Tech Support closed!!
I assume they're letting the staff get home before they get stuck at ntl towers? :p
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26-02-2004, 21:05
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#4
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Permanently Banned
Join Date: Jun 2003
Location: norton , teesside
Age: 40
Posts: 10,571
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Re: Tech Support closed!!
must be really bad down wales way 
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26-02-2004, 22:29
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#5
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telephone ninja
Join Date: Jul 2003
Location: Lovely, lovely Teesside
Posts: 248
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Re: Tech Support closed!!
Quote:
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Originally Posted by paulyoung666
must be really bad down wales way |
It's been fairly amusing. Not too bad in Swansea itself, but many of the staff live outside of Swansea. I think they wanted to get everyone out just in case.
I live in Swansea, and driving was certainly fun going in for 8am. One of my colleagues apparently had a few feet of snow. 
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26-02-2004, 22:35
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#6
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?£$!$?%£"
Join Date: Jan 2004
Posts: 278
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Re: Tech Support closed!!
it has been quite bad
my girlfrineds friend was involved in a crash, and had to walk home
on her way home, a car went sliding past, and crashed almost next to her
pretty dangerous driving this morning, and getting bad again tonight
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26-02-2004, 22:55
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#7
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cf.addict
Join Date: Sep 2003
Location: Lancs
Posts: 184
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Re: Tech Support closed!!
Looks like im walking to work tommorow now :/
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26-02-2004, 23:26
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#8
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Cable ceased I gone
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 3,969
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Re: Tech Support closed!!
I actually think NTL could pay the tech support staff to work from home using the internet to help customers. Ok they cant access the details but they can help get ppl sorted or email themselves list sof things that need doing when they get back in.
__________________
I'm enjoying Aquiss. Are you? Now happily surfing the internet phorm phree long may my surfing be phree of spyware.
nice one Good luck all.no need to hang around no longer cable customer
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26-02-2004, 23:34
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#9
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.
Join Date: Nov 2003
Location: middle England
Posts: 174
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Re: Tech Support closed!!
Speaking of closure, I wasn't aware that it had been made official.
Following a comprehensive review and careful consideration we have decided not to re-launch this site.
Let's hope we have better luck with tech support.
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26-02-2004, 23:38
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#10
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telephone ninja
Join Date: Jul 2003
Location: Lovely, lovely Teesside
Posts: 248
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Re: Tech Support closed!!
Quote:
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Originally Posted by rodd
Speaking of closure, I wasn't aware that it had been made official.
Following a comprehensive review and careful consideration we have decided not to re-launch this site.
Let's hope we have better luck with tech support.
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I think a lot of people will rather upset if they decide not to let them back in the building tomorrow!
Mind you, all the more space for me to spread out.
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27-02-2004, 10:27
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#11
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Invalid E-mail - Please contact us with new e-mail address
Join Date: Dec 2003
Location: Middle row - far left.
Posts: 458
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Re: Tech Support closed!!
Quote:
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Originally Posted by Kitty
I actually think NTL could pay the tech support staff to work from home using the internet to help customers. Ok they cant access the details but they can help get ppl sorted or email themselves list sof things that need doing when they get back in.
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How would the customers phone the tech staff? Or are they giving out their personal phone numbers now? :p
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27-02-2004, 11:03
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#12
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Cable Forum Team
Join Date: Jun 2003
Location: It's Lahndun, Innit?
Age: 37
Services: Virgin for TV, BT for phone and Be* for Broadband.
Posts: 17,213
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Re: Tech Support closed!!
Quote:
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Originally Posted by asdf
How would the customers phone the tech staff? Or are they giving out their personal phone numbers now? :p
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There are systems that allow people to phone up & sign in. The company phone system then just re-directs the phone calls to the technician's home.
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
"This is an important announcement. This is flight 121 to Los Angeles. If your travel plans today do not include Los Angeles, now would be a perfect time to disembark.”
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27-02-2004, 15:55
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#13
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Cable ceased I gone
Join Date: Jun 2003
Services: The wonders of Sky TV BT line and Aquiss.net ADSL cable dies on 5th RIP VM.
Posts: 3,969
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Re: Tech Support closed!!
Quote:
Originally Posted by Kitty
I actually think NTL could pay the tech support staff to work from home using the internet to help customers. Ok they cant access the details but they can help get ppl sorted or email themselves list sof things that need doing when they get back in.
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Quote:
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Originally Posted by asdf
How would the customers phone the tech staff? Or are they giving out their personal phone numbers now? :p
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I did say using the interent... I also know about the way some other ISPs do emergency cover from their homes using the method discribed by scastle.. Thank you scastle
__________________
I'm enjoying Aquiss. Are you? Now happily surfing the internet phorm phree long may my surfing be phree of spyware.
nice one Good luck all.no need to hang around no longer cable customer
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28-02-2004, 16:19
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#14
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Invalid E-mail - Please contact us with new e-mail address
Join Date: Dec 2003
Location: Middle row - far left.
Posts: 458
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Re: Tech Support closed!!
Personally, I'd rather just be given the day off.
They work hard enough, I say let's give them the time to enjoy the snow 
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28-02-2004, 23:33
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#15
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cf.pondlife
Join Date: Nov 2003
Location: In hiding!
Services: Sky+, 4Mb VM BB
Posts: 712
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Re: Tech Support closed!!
Quote:
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Originally Posted by asdf
Personally, I'd rather just be given the day off.
They work hard enough, I say let's give them the time to enjoy the snow |
Yeah, perhaps NTL can get their board members and senior managers to line up so their staff can throw snowballs at them. It won't make the NTL network any better, but it would make us customers feel better about the crap service.
__________________
Andy
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