Working for the company

the devil · 20-02-2004, 18:15

I work for Ntl but before you start bombarding me with complaints I feel there's something that needs to be said. Myself & my colleagues at the moment are very disillusioned with the company, as many of you out there will be aware the company have recently changed some of the billing systems. The plan is to eventually get all services on one bill, the problem is that the new system is an absolute nightmare, we are constantly having problems with the system running slowly or not working at all. One of the major issues at the moment is that there ae loads of problems with the system creating incorrect bills, this obviously causes a great deal of anger & frustration for you & us. The business unit I work for (south central)is losing a lot of its experienced staff due to the fact that more accounts are being added to the new system but they are a long way from resolving the current issues. We have been informed that they are concentrating on migrating more accounts to the system & will look at the faults afterwards, this is the most backwards thing I have ever heard of. The company had started to move forwards in the last 2 years but is now taking giant leaps backwards. I could not recommend Ntl as an employer or a service provider at this time.

paulyoung666 · 20-02-2004, 18:18

Quote:

Originally Posted by the devil

I work for Ntl but before you start bombarding me with complaints I feel there's something that needs to be said. Myself & my colleagues at the moment are very disillusioned with the company, as many of you out there will be aware the company have recently changed some of the billing systems. The plan is to eventually get all services on one bill, the problem is that the new system is an absolute nightmare, we are constantly having problems with the system running slowly or not working at all. One of the major issues at the moment is that there ae loads of problems with the system creating incorrect bills, this obviously causes a great deal of anger & frustration for you & us. The business unit I work for (south central)is losing a lot of its experienced staff due to the fact that more accounts are being added to the new system but they are a long way from resolving the current issues. We have been informed that they are concentrating on migrating more accounts to the system & will look at the faults afterwards, this is the most backwards thing I have ever heard of. The company had started to move forwards in the last 2 years but is now taking giant leaps backwards. I could not recommend Ntl as an employer or a service provider at this time.

hi and

to the site , sorry to hear you ar having a rough time of it , i know you will be a great asset to this site in helping out with members problems , enjoy your stay

20-02-2004, 18:19

Quote:

Originally Posted by the devil

I work for Ntl but before you start bombarding me with complaints I feel there's something that needs to be said. Myself & my colleagues at the moment are very disillusioned with the company, as many of you out there will be aware the company have recently changed some of the billing systems. The plan is to eventually get all services on one bill, the problem is that the new system is an absolute nightmare, we are constantly having problems with the system running slowly or not working at all. One of the major issues at the moment is that there ae loads of problems with the system creating incorrect bills, this obviously causes a great deal of anger & frustration for you & us. The business unit I work for (south central)is losing a lot of its experienced staff due to the fact that more accounts are being added to the new system but they are a long way from resolving the current issues. We have been informed that they are concentrating on migrating more accounts to the system & will look at the faults afterwards, this is the most backwards thing I have ever heard of. The company had started to move forwards in the last 2 years but is now taking giant leaps backwards. I could not recommend Ntl as an employer or a service provider at this time.

to the site m8 - you are very welcome

Edit - Doh - you have done it again paul / step outside

Steve H · 20-02-2004, 18:26

Welcome to nthellworld the devil

Quite alot of staff seem disillusioned with NTL just lately... for many of the reasons you are.

Stick around the site, im sure you'l be of great help in whatever capacity

shocked · 20-02-2004, 18:27

hiya all....
after reading 'the devils' little story....i just have to say that i know exactly how he feels...i work in south central, and the 'new' system we use is an absolute joke. it runs slow......it makes a complete mess of peoples accounts....i had a customer today who was triple billed for a service.....and i can't even work out the credits cuz they won't let me off the fones!

Devil mate, i can fully understand where you are coming from....

shocked

20-02-2004, 18:29

Quote:

Originally Posted by shocked

hiya all....
after reading 'the devils' little story....i just have to say that i know exactly how he feels...i work in south central, and the 'new' system we use is an absolute joke. it runs slow......it makes a complete mess of peoples accounts....i had a customer today who was triple billed for a service.....and i can't even work out the credits cuz they won't let me off the fones!

Devil mate, i can fully understand where you are coming from....

shocked

A big

to the site m8

I am sure you will enjoy yourself hear - we are not a bad bunch (apart from this guy called paul

)

Edit - HA beat you to it that time Paul

the devil · 20-02-2004, 18:34

Quote:

Originally Posted by shocked

hiya all....
after reading 'the devils' little story....i just have to say that i know exactly how he feels...i work in south central, and the 'new' system we use is an absolute joke. it runs slow......it makes a complete mess of peoples accounts....i had a customer today who was triple billed for a service.....and i can't even work out the credits cuz they won't let me off the fones!

Devil mate, i can fully understand where you are coming from....

shocked

WOW

Never been made to feel so welcome anywhere when people know who I work for. Glad to see I'm not the only associate on here. There are some of us who take great pride in being 'customer service representatives' its just such a shame we're not allowed to provide customer service, its all about how quickly we can get you guys off the phones & on to the next sucker ( sorry that was meant to be customer!! ).

20-02-2004, 18:36

Quote:

Originally Posted by the devil

WOW

Never been made to feel so welcome anywhere when people know who I work for. Glad to see I'm not the only associate on here. There are some of us who take great pride in being 'customer service representatives' its just such a shame we're not allowed to provide customer service, its all about how quickly we can get you guys off the phones & on to the next sucker ( sorry that was meant to be customer!! ).

LOL - some on here have a problem with NTL staff but you will find that the majority will welcome you to the site. Its allways good to have some extra techy or customer service help........

Now - do any of you work for Luton NTL

Ben · 20-02-2004, 18:38

If this is why I have been double billed for my BB etc.... thats not on

I'm having to phone you every month to sort this crap out.

Ah well I'm off to BT/ADSL next week

20-02-2004, 18:39

Quote:

Originally Posted by Ben

If this is why I have been double billed for my BB etc.... thats not on

I'm having to phone you every month to sort this crap out.

Ah well I'm off to BT/ADSL next week

Leave them alone you big bully

Ben · 20-02-2004, 18:42

Quote:

Originally Posted by stuartbe

Leave them alone you big bully

Sorry the devil but having to phone you every month gets beyond a joke in itself

shocked · 20-02-2004, 18:44

Quote:

Originally Posted by Ben

If this is why I have been double billed for my BB etc.... thats not on

I'm having to phone you every month to sort this crap out.

Ah well I'm off to BT/ADSL next week

hey Ben, wot part of Hertforshire u in?

grum1978 · 20-02-2004, 18:44

the devil and shocked glad to see so more ppl from South Central have made it here at last

Ben no you are not billed on this new system in your area at the moment, so it has nothing to do with your problems

20-02-2004, 18:45

Quote:

Originally Posted by shocked

hey Ben, wot part of Hertforshire u in?

You see -- He is offering to help allready

shocked · 20-02-2004, 19:09

Quote:

Originally Posted by stuartbe

You see -- He is offering to help allready

he??????