Tupe Meeting suggestion!

annoyedinstaller · 27-07-2006, 15:08

Tomorrows meeting in the North West with the contractors and install reps-
At the moment the meetings that have taken place the reps seem to be being dictated to and not a consoltation as agreed.
I suggest that instead of negotiating with the contractors, tell them how its going to be come sept 1st.
I have already been told myself that the contractors don't want us as they have the manpower to cover the work already. "Financial Suicide" was what a contractor Regional Manager told me if he were to take on the inhouse techs. His legal dept was already looking at if they were forced to take us, how soon could they change t & c's ( i.e. price work)
Apparently part of the ntl Tupe negotiations with the contractors are how much ntl are going to subsidise the techs wages if the tech doesn't earn a set daily amount, and for how long! Little sweetner there i think!
I spoke to some contactor install techs who stated to me that there would be murder in the yards if the inhouse techs were taken on and they were still on price work. Also if there isn't much work then the salaried techs would always be routed first, therefore taking work from them.

So tomorrow try and make the contractors understand that you are going to start work at 8am and finish at 4pm and stop for your half hour dinner and you will work as requested by ntls own install SOE document by checking every connector, changing all labels and insist on giving good customer education etc and see how much work they get out of you then (I bet not 6 triple installs a day. Also give them notice that you are never able to work past your set finish time because of personal commitments! This way if they try and load you up with a heavy route/extra work your covered when you send work back when it can't be done. This is what fault techs do now and they get away with it! Work to rule!
Discorage the contractors from taking you and force ntls hand into a redundancy payout.

SLM · 28-07-2006, 21:25

How did you get on then mate at the meeting today?

nfs6600 · 29-07-2006, 18:07

Quote:

Originally Posted by annoyedinstaller

Also give them notice that you are never able to work past your set finish time because of personal commitments! This way if they try and load you up with a heavy route/extra work your covered when you send work back when it can't be done. This is what fault techs do now and they get away with it! Work to rule!

erm, no they don't

annoyedinstaller · 30-07-2006, 10:02

I know for a fact Fault techs in the North West DO send jobs back and they have started to stop for lunch as Ntl were taking the p*** with 13 jobs a day.

justamin · 30-07-2006, 10:47

The biggest prob is NTL. TELEWEST tell you your the only 1 complaining, everyone else does 13 jobs.
use the com set up by some Telewest guys to find out just whats going on..

years ago we were told the north they do this, the south does that, hmm started a com, and we found out just how much crap they were talking..

the midlands Telewest do a 10 hr x 3 then 1 x 7.5 hr day..

right now its 14 jobs on a 10 hr shift, and 11 on the 7.5....

we have to wait till the stb works and all channels are on..

even a box swop can take 20 mins..

we are supposed to check all other services, and it has to pass insight..

we no longer have to check the DP'S, or tag up..

ALL faults go against the tec for 7 days...

passing jobs back, hmm well the 3 rd degree then comes in...

no time given for stores...

routing a joke as they have no idea where they are let alone us, and we pass each other most days...

any SRO'S are supposed to be checked by a manager, as install complain if the garden isnt dug..

most of the area I cover is really old and pulls of 300 mtrs are norm,
cabs over flowing, and sometimes impossible to find a drop...

At the end of the day we have been told 2 things,

1 NTL, don't care about the tec's, or customer service...

the nxt customer is the important 1...

bang the job in, move on...

THERE ONLY 1 WAY NOW, THE NTL HELL WAY....

IF YOU DON'T LIKE IT, TUF WAS THE ANSWER WE GOT...

The person now running the award winning CSR'S in dudley was NTL,

WE ALL KNOW JUST HOW GOOD THAT SHOW WAS!!!!

seems SHE thinks it isnt good enough,

we think its to run it down the say look your not up to the cut goodbye..

nfs6600 · 30-07-2006, 13:00

Quote:

Originally Posted by annoyedinstaller

I know for a fact Fault techs in the North West DO send jobs back and they have started to stop for lunch as Ntl were taking the p*** with 13 jobs a day.

No one stops the fault techs from taking lunch. Just as no one stops the installers taking lunch. It would be a breach of working laws not to allow a lunch break. and I'm sorry, but 13 jobs per day is not as you put it, taking the p***. Yes it is alot of work, but it can be done and I've seen it done. (I seem to recall someone in the mids has done 20 jobs) and not a single recall from any of them. (He was probably fixing a bodged install anyway as generally always is the case these days)

SLM · 30-07-2006, 13:33

Quote:

Originally Posted by nfs6600

I'm sorry, but 13 jobs per day is not as you put it, taking the p***. Yes it is alot of work, but it can be done and I've seen it done. (I seem to recall someone in the mids has done 20 jobs) and not a single recall from any of them. (He was probably fixing a bodged install anyway as generally always is the case these days)

Yes it is possible doing 20+ jobs so long as they are all loose scarts and flat batts in remotes and all within a 2 KM radius. If the tech is doing his job properly (prem cards, waiting for all hits, asking about other cust equip etc)he should get <13 done. When you are doing an average of 70 miles in a day I would love to see you doing 20 jobs.

nfs6600 · 30-07-2006, 13:39

Quote:

Originally Posted by SLM

Yes it is possible doing 20+ jobs so long as they are all loose scarts and flat batts in remotes and all within a 2 KM radius. If the tech is doing his job properly (prem cards, waiting for all hits, asking about other cust equip etc)he should get <13 done. When you are doing an average of 70 miles in a day I would love to see you doing 20 jobs.

I take it you missed the part about not a single recall?

And it wasn't just simple jobs either. Had a nice mixture of all fault variations on all 3 services.

But yea, it does depend upon where the jobs are situated.

justamin · 30-07-2006, 14:04

Quote:

Originally Posted by nfs6600

I take it you missed the part about not a single recall?

And it wasn't just simple jobs either. Had a nice mixture of all fault variations on all 3 services.

But yea, it does depend upon where the jobs are situated.

well so glad you did all 20 jobs, but on a 7.5 day or a 10 hr ?

and nope doing the job as opposed to doing it properly are 2 very different things...

15 jobs a day with some N/A MAYBE..

Try doing it here with sometimes 30 mins between jobs...

trying to look big to your TM , so change your name from ntl slave to ntl kisser....

no repeats hmm you didnt have our crappy boxes then...

Hmm by the way you in management ???or looking to ge there??

nfs6600 · 30-07-2006, 15:09

Quote:

Originally Posted by justamin

well so glad you did all 20 jobs, but on a 7.5 day or a 10 hr ?

and nope doing the job as opposed to doing it properly are 2 very different things...

15 jobs a day with some N/A MAYBE..

Try doing it here with sometimes 30 mins between jobs...

trying to look big to your TM , so change your name from ntl slave to ntl kisser....

no repeats hmm you didnt have our crappy boxes then...

Hmm by the way you in management ???or looking to ge there??

Perhaps you should change your from cf.member to cf.moaner then?

Love the way that you assume I am a tech too, which is completly wrong. You are crying like a little baby now

Just because someone can do it and you can't. This was a one off day, I was using it as an example that it can be done (13+ jobs a day) Of course, there are always going to be eliments in the way of doing this. Crappy boxes, incorrect information from the faults dept, traffic. The list goes on. But it can be done!

Anyway this has gone away from the real topic.

30-07-2006, 16:26

Quote:

Originally Posted by nfs6600

Quote:

Originally Posted by justamin

well so glad you did all 20 jobs, but on a 7.5 day or a 10 hr ?

and nope doing the job as opposed to doing it properly are 2 very different things...

15 jobs a day with some N/A MAYBE..

Try doing it here with sometimes 30 mins between jobs...

trying to look big to your TM , so change your name from ntl slave to ntl kisser....

no repeats hmm you didnt have our crappy boxes then...

Hmm by the way you in management ???or looking to ge there??

Perhaps you should change your from cf.member to cf.moaner then?

Love the way that you assume I am a tech too, which is completly wrong. You are crying like a little baby now

Just because someone can do it and you can't. This was a one off day, I was using it as an example that it can be done (13+ jobs a day) Of course, there are always going to be eliments in the way of doing this. Crappy boxes, incorrect information from the faults dept, traffic. The list goes on. But it can be done!

Anyway this has gone away from the real topic.

If only NTL had more engineers like you. But to be honest it would not surprise me if you are not superman in disguise. All the engineers and techs i know and it s a lot trust me, Would disagree with you completely. I think you should be training these guys in your wonderful world of how to do 20 jobs a day.

As for your useful cry like a baby remark, I think they are worried about there jobs not about who they can suck up to when they claim to have done 20 + jobs in a day.

Quote:

Perhaps you should change your from cf.member to cf.moaner then?

Same as you should change yours to cf. NTL Management arselicker

nfs6600 · 30-07-2006, 16:56

Quote:

Originally Posted by unlimited

If only NTL had more engineers like you. But to be honest it would not surprise me if you are not superman in disguise. All the engineers and techs i know and it s a lot trust me, Would disagree with you completely. I think you should be training these guys in your wonderful world of how to do 20 jobs a day.

Did you read my last post correctly at all? Obviously not. I was using that day as an example that it can be done. I too know alot of techncians who would actually agree with me that it can be done. But as I said in my previous post (which you failed to see judging by your reply) the factors need to be right as something generally gets in the way. All I am saying is that is it possible. What part of that can't you understand?

30-07-2006, 17:07

Quote:

Originally Posted by nfs6600

Quote:

Originally Posted by unlimited

If only NTL had more engineers like you. But to be honest it would not surprise me if you are not superman in disguise. All the engineers and techs i know and it s a lot trust me, Would disagree with you completely. I think you should be training these guys in your wonderful world of how to do 20 jobs a day.

Did you read my last post correctly at all? Obviously not. I was using that day as an example that it can be done. I too know alot of techncians who would actually agree with me that it can be done. But as I said in my previous post (which you failed to see judging by your reply) the factors need to be right as something generally gets in the way. All I am saying is that is it possible. What part of that can't you understand?

I did read it. My point is that on a normal day its not going to happen. Ntl's systems will normally fac up. Customers are not in. Customers want more than has been claimed is wrong. Set tops are not reliable enough "don't know if 50% are still failing on install". Area routing is a joke sometimes. Hits are delayed all the time and if you have to wait can be annoying. Laptops can go belly up. NBI's can mess you up.

And finally do you still have to check all services and fix any faults found on top of the fault you are dealing with and all in 40 Min's ? I could be wrong and if i am i will stand correct of the correct information

It has to be a day in a million to get 20 jobs done.

Still will print you comments out and show them to a few of the techs for their outlook on a wonderful 20 job's a day future world.

nfs6600 · 30-07-2006, 17:17

Quote:

Originally Posted by unlimited

I did read it. My point is that on a normal day its not going to happen. Ntl's systems will normally fac up. Customers are not in. Customers want more than has been claimed is wrong. Set tops are not reliable enough "don't know if 50% are still failing on install". Area routing is a joke sometimes. Hits are delayed all the time and if you have to wait can be annoying. Laptops can go belly up. NBI's can mess you up.

And finally do you still have to check all services and fix any faults found on top of the fault you are dealing with and all in 40 Min's ? I could be wrong and if i am i will stand correct of the correct information

It has to be a day in a million to get 20 jobs done.

Still will print you comments out and show them to a few of the techs for their outlook on a wonderful 20 job's a day future world.

I agree, on a normal day it will not be done. But it can be done, but everything has to be in your favour. Systems running fast, laptops fine, routing spot on. (this is for ex-ntl by the way, not ex-telewest) I for one can never see them wanting 20 jobs per day from techs. They do struggle with the present requested 13 per day. and in ex-ntl areas, they get 30 mins, not 40.

30-07-2006, 17:21

Quote:

Originally Posted by nfs6600

I agree, on a normal day it will not be done. But it can be done, but everything has to be in your favour. Systems running fast, laptops fine, routing spot on. (this is for ex-ntl by the way, not ex-telewest)

I know . I was NTL cwc. I was made redundant at Christmas

and i am now working as a contractor working for Ntl business. Work that one out