07-04-2006, 20:43
|
#1
|
|
Cable Forum Team
Join Date: Jun 2003
Location: Port Talbot
Age: 34
Services: Tmobile WnW HSDPA
Posts: 20,123
|
NTL staff misselling?
Over the last few days my services have been restricted due to apparent non-payment which was nothing to do with me - ntl cocked up.
I used one of my contacts to look in to this and everything was put back to normal. Or so I thought.
I put Sky 1 on earlier tonight only to be greeted with the message that it wasn't part of my package etc.
Well yes it is!!
I phone ntl and spoke to some Indian sounding guy who was in the UK and told him I wanted Sky 1 back, and he kept me on hold for a bit while he 'looked in to this'.
When he came back he said "I'm just sorting this out for you now sir" and I could hear him doing something.
Then for some reason he came out with "So you'll be watching the cricket then sir?"
Taken aback by this, I replied "Actually no, I don't like cricket". He sounded a bit surprised but then went on, "So what about the game on sunday, will you be watching that?"
I had no idea what he was on about so I told him I won't be around on sunday.
He then said "OK sir we have a package which gives you Sky Sports 1 and 3 for £16 per month, I'm just adding that for you now sir".
"Erm, no you're not" I said.
He replied "Pardon?"
I said "No, I just want Sky 1!! I didn't say anything about Sky Sports! Didn't you actually listen to what I told you?"
He then became flustered as I said my goodbyes and I hung up.
So is this possibly a tactic employed by some ntl people? I may have a fairly pronnounced Welsh accent but I can't see how anyone could mistake "Sky One" for "Sky Sports".
__________________
"You must show no mercy, nor have any belief in how others judge you, for your greatness will silence them all. Always Believe"
The king and cage
|
|
|
|
07-04-2006, 20:46
|
#2
|
|
cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 24
Services: Virgin Media Broadband Size M
Posts: 6,849
|
Re: NTL staff misselling?
Could be a simple mistake...
someone who has had a long day could easily mistake "sky sports 1" for "sky 1"
__________________
Chinese Proverb: Man who walks round with hand in pocket feels cocky all day.
|
|
|
|
|
07-04-2006, 20:48
|
#3
|
|
Cable Forum Team
Join Date: Jun 2003
Location: Port Talbot
Age: 34
Services: Tmobile WnW HSDPA
Posts: 20,123
|
Re: NTL staff misselling?
Quote:
|
Originally Posted by Chris W
Could be a simple mistake...
someone who has had a long day could easily mistake "sky sports 1" for "sky 1"
|
Possibly, however I made it clear that I wanted Sky 1 back, not added - as if he'd read the notes on my account he'd have seen that it was part of the package I'd had for several months.
__________________
"You must show no mercy, nor have any belief in how others judge you, for your greatness will silence them all. Always Believe"
The king and cage
|
|
|
|
|
07-04-2006, 20:52
|
#4
|
|
Cable Forum Team
Join Date: Jun 2003
Location: Glasgow
Age: 29
Services: SkyHD, Ntl Broadband
Posts: 3,582
|
Re: NTL staff misselling?
Hmmm, its a bit of a strange one.
It might be interesting to see if the CS staff have an incentive on right now to add Sky movies or sports to customers packages. It certainly wouldn't be unheard of for people to bump up their sales by 'mishearing' customers.
__________________
There is NO situation so bad, so dire, so beyond recall or redemption that it cannot be made WORSE by adding a Social Worker to the mix.
|
|
|
|
|
07-04-2006, 20:56
|
#5
|
|
The All Knowing
Join Date: Feb 2006
Location: Wales, UK
Services: DTV Family Pack plus Sky Sports and Movies Collection, 2mg Broadband & TU Local
Posts: 111
|
Re: NTL staff misselling?
To be honest, I think he was just having a bad day...
|
|
|
|
|
07-04-2006, 20:57
|
#6
|
|
Cable Forum Team
Join Date: Jun 2003
Location: Port Talbot
Age: 34
Services: Tmobile WnW HSDPA
Posts: 20,123
|
Re: NTL staff misselling?
A really bad day by the sounds of it if he mistook "one" for "sports" and didn't bother to look at the notes on my account.
__________________
"You must show no mercy, nor have any belief in how others judge you, for your greatness will silence them all. Always Believe"
The king and cage
|
|
|
|
|
07-04-2006, 20:57
|
#7
|
|
Cable Forum Team
Join Date: Jun 2003
Location: Glasgow
Age: 29
Services: SkyHD, Ntl Broadband
Posts: 3,582
|
Re: NTL staff misselling?
Quote:
|
Originally Posted by Pinkypants
To be honest, I think he was just having a bad day...
|
Russ or the CS guy? 
__________________
There is NO situation so bad, so dire, so beyond recall or redemption that it cannot be made WORSE by adding a Social Worker to the mix.
|
|
|
|
|
07-04-2006, 20:58
|
#8
|
|
The All Knowing
Join Date: Feb 2006
Location: Wales, UK
Services: DTV Family Pack plus Sky Sports and Movies Collection, 2mg Broadband & TU Local
Posts: 111
|
Re: NTL staff misselling?
Quote:
|
Originally Posted by dezzo
Russ or the CS guy? |
CS guy :P
|
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 07:39.
|
Join CF
You are here: 
