bonus

9083 · 08-03-2006, 22:34

Hello to all you people in telewest land, its really a question for any telewest employees.... did you receive an end of year bonus????

26-03-2006, 12:37

My department did : 5.177% of annual salary which was 103% of the available bonus.

So yep, we got a bonus.

SLM · 30-03-2006, 10:18

Quote:

Originally Posted by 9083

Hello to all you people in telewest land, its really a question for any telewest employees.... did you receive an end of year bonus????

9083 I heard that they did, I colleague told me the other week!

etccarmageddon · 30-03-2006, 11:27

5% is a mighty fine bonus.

SLM · 30-03-2006, 12:58

Quote:

Originally Posted by etccarmageddon

5% is a mighty fine bonus.

What 5% of a rubbish wage.

etccarmageddon · 30-03-2006, 13:02

Quote:

Originally Posted by SLM

What 5% of a rubbish wage.

no comment unless you tell me what you class as a rubbish wage!

**Derek S** · 30-03-2006, 13:05

Quote:

Originally Posted by SLM

What 5% of a rubbish wage.

5% of something is better than the 0% Ntl staff got.

SLM · 30-03-2006, 13:07

last time i looked the starting wage was Ã‚Â£15k for installers and Ã‚Â£16.5k for a service tech.....if you compare this with some call centre's (a friend's job for a big firm is Ã‚Â£17.5k).

For a technical job its poor and a CC job is very good.

etccarmageddon · 30-03-2006, 14:24

the simple answer is, if the wage is poor dont take the job and then they'll have to increase the wages to attract applicants.

(or send the job to India

)

Ignition · 30-03-2006, 21:59

Quote:

Originally Posted by etccarmageddon

the simple answer is, if the wage is poor dont take the job and then they'll have to increase the wages to attract applicants.

(or send the job to India

)

They'll have a job outsourcing service techs and installers to India

No offense but how technical is a service tech? I worked on 15k when I was starting out in my business, I've worked up from there. I'd imagine it's the same for the service techs.

Escapee · 31-03-2006, 17:46

Quote:

Originally Posted by Ignition

They'll have a job outsourcing service techs and installers to India

No offense but how technical is a service tech? I worked on 15k when I was starting out in my business, I've worked up from there. I'd imagine it's the same for the service techs.

The service techs job is not very technical, but does cover a wide range of disciplines. There job has more focus on the customer facing skills than technical to fix the fault.

One of the anomolies was the small gap between service tech and network tech wages, a senior service tech could be on a higher wage than a very experienced network tech, I guess its probably the same story these days. the service tech could refer a fault to networks at 4pm on a Friday afternoon if he couldn't be bothered and wanted to go home early. The network tech would then end up being called out to sort out a simple problem.

Service techs seemed to be treated better than network techs because they were working closer with customer care. Network techs were treated with contempt and not to be believed, because they were technical people using smoke and mirrors and coming out with technical speak to bulls**t the non-technical.

Thats how customer care viewed them anyway.