Originally Posted by testcard
Legal Direct Action maybe a way on concentrating ntl to address the sub standard service.
A carefully crafted letter which can be downloaded and tailored to your own circumstances. These then posted on a stated date.
These will be proper letters from account holders with real service issues.
ntl is legaly obliged to answer and respond to these issues within set time limits.
Failure will result in serious problems with oftel.
Our objective is simple- a service that works for all.
Personally, I think that it could be quite a good idea or something along those lines. Direct action, easily taken by the customers, by copying the form, filling in the details and emailing or posting to ntl.
Sure, the details obliging ntl to respond will only relate to the telephone services as has been said.
Though, can we not use that (obligation to respond) to our advantage, by making additional complaints regarding ntl's other services (lower down the telephone complaint section). They won't HAVE to respond to those other complaints, but they will have to regarding the telephone complaint.
I'm sure that when you have poor services on ntl's other products.........you are likely to also have poor service with the telephone service as well......if you see what I getting at.
Maybe all services would improve as ntl get fed up with having to respond to all these complaints. It would seem one way of bringing pressure to bare, on ntl.