03-02-2012, 18:01
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#1
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cf.addict
Join Date: Mar 2009
Location: Peterboroughski
Services: TV-XL V+HD,
BB 30Mb
Virgin Mobile
Posts: 178
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What a waste of money
Virgin charge me £1.50 to have a paper bill, then they go and send me a letter telling me about doubling my broadband. How much has it cost them to send these out?
And before you ask it was address to me, not a circular.
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03-02-2012, 19:08
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#2
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Cable Forum Team
Join Date: Jun 2003
Age: 48
Services: Moving Goal Posts a speciality
Posts: 15,363
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Re: What a waste of money
Yep I've had a similar letter. But no doubt it's a marketing thing, so a different budget to billing.
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03-02-2012, 19:57
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#3
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Nil Status Nisi Optimum
Join Date: Dec 2003
Location: Yorkshire
Posts: 3,818
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Re: What a waste of money
Quote:
Originally Posted by chrispy2000
Virgin charge me £1.50 to have a paper bill, then they go and send me a letter telling me about doubling my broadband. How much has it cost them to send these out?
And before you ask it was address to me, not a circular.
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FFS
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The wheel's still turning but the hamsters dead.
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03-02-2012, 19:59
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#4
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Cable Forum Team
Join Date: Dec 2007
Age: 43
Posts: 16,270
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Re: What a waste of money
One gets them new money hence it's free, the other is just a demand for monies owing hence they charge.. Usual business practice..
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05-02-2012, 03:33
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#5
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cf.member
Join Date: Jul 2010
Services: V+ XL & BB
Posts: 22
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Re: What a waste of money
It's totally out of order to charge £1.50 for a bill imo. It can't be costing them more than 50p, probably a lot less. If they want to push people to online billing why can't they offer to reduce their bill by £1 instead of just not charging them. Being charged to receive your charge isn't on. Seems like they're just taking easy money from people they know haven't got a choice, is this SKY or VM?
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05-02-2012, 08:47
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#6
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,836
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Re: What a waste of money
Quote:
Originally Posted by DeejayAJ
It's totally out of order to charge £1.50 for a bill imo. It can't be costing them more than 50p, probably a lot less. If they want to push people to online billing why can't they offer to reduce their bill by £1 instead of just not charging them. Being charged to receive your charge isn't on. Seems like they're just taking easy money from people they know haven't got a choice, is this SKY or VM?
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Most utility companies and banks do this nowadays mainly to get you onto online billing or banking.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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05-02-2012, 11:40
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#7
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cf.member
Join Date: Jul 2010
Services: V+ XL & BB
Posts: 22
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Re: What a waste of money
Quote:
Originally Posted by Peter_
Most utility companies and banks do this nowadays mainly to get you onto online billing or banking.
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Yeah but it just doesn't seem fair, if it's so important to get customers to use online billing why don't they just pass on their savings to the customer or offer incentives rather than charging at least 300% of what is costs them? It seems opportunistic knowing that some people won't have the choice.
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05-02-2012, 12:18
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#8
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,836
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Re: What a waste of money
Quote:
Originally Posted by DeejayAJ
Yeah but it just doesn't seem fair, if it's so important to get customers to use online billing why don't they just pass on their savings to the customer or offer incentives rather than charging at least 300% of what is costs them? It seems opportunistic knowing that some people won't have the choice.
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You do realise that processing paper bills does cost money and probably close to the amount they charge as you have to consider the overheads incurred plus the cost of the postage.
If you accept paperless billing it saves you money so great incentive to go paperless.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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05-02-2012, 12:25
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#9
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cf.mega poster
Join Date: Jan 2009
Location: newcastle upon tyne
Age: 47
Services: crappy sky+ tv
crappy BT internet and phone
still got my VM mobile
Posts: 9,074
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Re: What a waste of money
Quote:
Originally Posted by Peter_
You do realise that processing paper bills does cost money and probably close to the amount they charge as you have to consider the overheads incurred plus the cost of the postage.
If you accept paperless billing it saves you money so great incentive to go paperless.
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BT have just raised the cost of 'paperless billing' by removing the discount so in that respect it isn't a saving anymore and i strongly suspect that Sky and VM will follow suit shortly .
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"Give a man a fire and he's warm for the day, but set fire to him and he's warm for the rest of his life."
Terry Pratchett, Jingo
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05-02-2012, 12:34
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#10
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,836
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Re: What a waste of money
Quote:
Originally Posted by martyh
BT have just raised the cost of 'paperless billing' by removing the discount so in that respect it isn't a saving anymore and i strongly suspect that Sky and VM will follow suit shortly .
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Virgin Media removed the discount a long while back and the was a massive
thread all about it.
http://www.cableforum.co.uk/board/34...ng-way-vm.html
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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05-02-2012, 12:38
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#11
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ofc.founder_member
Join Date: Mar 2005
Location: Camberley
Services: VIP 20
Posts: 243
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Re: What a waste of money
Quote:
Originally Posted by DeejayAJ
Yeah but it just doesn't seem fair, if it's so important to get customers to use online billing why don't they just pass on their savings to the customer or offer incentives rather than charging at least 300% of what is costs them? It seems opportunistic knowing that some people won't have the choice.
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Life isn't fair. It's just fairer than death, that's all. (William Goldman) 
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05-02-2012, 12:43
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#12
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cf.mega poster
Join Date: Jan 2009
Location: newcastle upon tyne
Age: 47
Services: crappy sky+ tv
crappy BT internet and phone
still got my VM mobile
Posts: 9,074
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Re: What a waste of money
Quote:
Originally Posted by Peter_
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no incentive there then ,they are charging for e billing and charging extra on top for paper bills.Basically it was a back door price rise
__________________
"Give a man a fire and he's warm for the day, but set fire to him and he's warm for the rest of his life."
Terry Pratchett, Jingo
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05-02-2012, 13:43
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#13
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** **** ********
Join Date: Sep 2007
Posts: 10,755
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Re: What a waste of money
Think of all the trees they've saved for someone else to use for paper.
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05-02-2012, 13:46
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#14
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,836
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Re: What a waste of money
Quote:
Originally Posted by martyh
no incentive there then ,they are charging for e billing and charging extra on top for paper bills.Basically it was a back door price rise
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The vast majority of companies all do exactly the same nowadays.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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05-02-2012, 13:49
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#15
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** **** ********
Join Date: Sep 2007
Posts: 10,755
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Re: What a waste of money
Quote:
Originally Posted by Peter_
The vast majority of companies all do exactly the same nowadays.
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The vast majority of companies are finding things hard and get the customer to contribute to as much of their profits as possible.
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