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Old 10-12-2011, 22:29   #1
wwe
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Virgin Media Customer Service

Hi what time are customer service open till?
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Old 11-12-2011, 02:07   #2
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Re: Virgin Media Customer Service

till 10 for uk staff after that it india
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Old 11-12-2011, 02:39   #3
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Re: Virgin Media Customer Service

Wounded why it took over an hour to get through to them
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Old 11-12-2011, 17:34   #4
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Re: Virgin Media Customer Service

Customer Care is 8am - midnight 365 days
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Old 12-12-2011, 03:08   #5
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Re: Virgin Media Customer Service

Quote:
Originally Posted by Digital Fanatic View Post
Customer Care is 8am - midnight 365 days
I need Technical support and as the person previous posted on here it goes to India after 2200. I got through to them but took about 1 hour and 30 mins each time. My last call was after 3am.
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Old 12-12-2011, 10:05   #6
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Re: Virgin Media Customer Service

Quote:
Originally Posted by wwe View Post
I need Technical support and as the person previous posted on here it goes to India after 2200. I got through to them but took about 1 hour and 30 mins each time. My last call was after 3am.
Broadband Technical Support is 24/7, 365 days. You said Customer Services in your first post
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Old 12-12-2011, 13:40   #7
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Re: Virgin Media Customer Service

I rang customer services this morning @08.30.
Could you please advise on earliest installation of Tivo please, after a 2min silence all I got back was sorry I can't give you any information.
So I said I would ring later, possibly to UK agent.
So wasted call on my part.
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Old 02-01-2012, 18:43   #8
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Re: Virgin Media Customer Service

What a pathetic response!! The sooner VM realise that these idiots are damaging the business, the better.
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