Virgin Media's 'Sky upgrade' campaign banned
02-11-2011, 16:59
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#1
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cf.mega poster
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Virgin Media's 'Sky upgrade' campaign banned
Quote:
A direct mail campaign launched by Virgin Media has been banned by the UK advertising watchdog for misleading customers into thinking that it was an upgrade pack from pay-TV rival Sky.
The campaign, launched in late June, involved an official-looking jiffy bag being sent to customers bearing the prominent text reading: "Satellite TV Upgrade Pack."
Smaller text stated that the bag contained "everything you need" to "upgrade to a better TV experience". A small vertical message on the right-hand side of the envelope revealed that it was "promotional material from Virgin Media".
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http://www.digitalspy.co.uk/media/ne...gn-banned.html
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Now all I got is a Barbie doll crotch
I got an angry inch
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02-11-2011, 17:16
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#2
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Cable Forum Team
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Re: Virgin Media's 'Sky upgrade' campaign banned
Naughty......
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02-11-2011, 17:20
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#3
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Warrington Wolves
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Re: Virgin Media's 'Sky upgrade' campaign banned
Quote:
Originally Posted by Hugh
Naughty......
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Indeed 
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02-11-2011, 17:56
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#4
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cf.mega poster
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Re: Virgin Media's 'Sky upgrade' campaign banned
Very naughty indeed! 
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02-11-2011, 18:01
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#5
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Very happy TiVo user
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Re: Virgin Media's 'Sky upgrade' campaign banned
Got people's atttention though didn't it 
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02-11-2011, 18:33
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#6
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cf.geek
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Re: Virgin Media's 'Sky upgrade' campaign banned
I can imagine that Sky would adopt similar tactics.........
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03-11-2011, 12:05
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#7
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Re: Virgin Media's 'Sky upgrade' campaign banned
and so the virgin media vs sky battle continues
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03-11-2011, 12:33
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#8
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cf.addict
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Re: Virgin Media's 'Sky upgrade' campaign banned
Quite right it should be banned, it's a complete lie.
Downgrade more like.
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03-11-2011, 12:59
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#9
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Cable Forum Team
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Re: Virgin Media's 'Sky upgrade' campaign banned
In your opinion - not in others.
That's the beauty of different offerings - people can find different things that suit them.
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Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
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03-11-2011, 13:02
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#10
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cf.mega poster
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Re: Virgin Media's 'Sky upgrade' campaign banned
http://www.guardian.co.uk/media/2011...ed?INTCMP=SRCH
"BSkyB has succeeded in getting a Virgin Media direct mail campaign banned for tricking consumers into thinking it was an official offer of a TV upgrade from its pay-TV rival – but lost a bid to stop Virgin being able to claim it offered a "better TV experience"."
So it was banned for tricking customers into thinking it was from SKY, but not for claiming Virgin offer a better TV experience. It's a great move by Virgin. The story is getting coverage in most newspapers and websites today meaning their message is reaching millions of people. They've successfully highlighted a problem with their competitiors service which has been upheald. Genius.
Last edited by Chad; 03-11-2011 at 13:05.
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03-11-2011, 13:04
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#11
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Warrington Wolves
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Re: Virgin Media's 'Sky upgrade' campaign banned
Quote:
Originally Posted by Chad
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Excellent
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I post on this site in my own time. Any posts by me should not be taken as representing my employer Virgin Media's it's positions, strategies or opinions.
My Broadband Quality Monitor
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03-11-2011, 13:09
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#12
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cf.addict
Join Date: Jan 2007
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Re: Virgin Media's 'Sky upgrade' campaign banned
Quote:
Originally Posted by gcampbell
Quite right it should be banned, it's a complete lie.
Downgrade more like.
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The ASA disagrees, so all in all a hollow victory for Sky.
While they ruled the ad did not make it clear enough that it was a marketing communication the ASA concluded the "upgrade" and "better TV experience" claims in the mailing were not misleading.
They told Virgin to ensure future mailings made clear that they were marketing communications, but Sky's complaint that the claims made were misleading specifically in relation to picture quality and the number of HD and SD channels offered by Virgin was not upheld.
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