Rejoining Virgin Media

treeman · 04-07-2011, 09:10

hi,

can someone tell me how long it takes to rejoin virgin media, is it still 3 months before previouse customers can rejoin?

thanks

**Stephen** · 04-07-2011, 09:30

Yes, you need to wait 3 months before signing up again.

mango733 · 20-07-2011, 22:26

Does Virgin Media offer any incentives to get previous customers to rejoin.
Do they ever invite them to come back to vm.

bubblegun · 25-07-2011, 10:07

Quote:

Originally Posted by Stephen

Yes, you need to wait 3 months before signing up again.

That's bizarre. Why would Virgin as a business want to stop people giving them money for 3 months?

or is this for getting the new customer special offers that you need to wait?

**Kymmy** · 25-07-2011, 10:11

3 months before you can be classified as a new customer, otherwise you're a returning customer

**Stephen** · 25-07-2011, 12:27

Quote:

Originally Posted by bubblegun

That's bizarre. Why would Virgin as a business want to stop people giving them money for 3 months?

or is this for getting the new customer special offers that you need to wait?

It's to stop people leaving just to rejoin to get the new customer discounts.

**Maggy J** · 25-07-2011, 17:07

Quote:

Originally Posted by Stephen

It's to stop people leaving just to rejoin to get the new customer discounts.

Why is that so wrong?

RobboEdin · 25-07-2011, 17:09

Quote:

Originally Posted by Maggy J

Why is that so wrong?

I'm not sure which side of the discussion you are on. I think the same side as me. It is quite right to have a three month period of not being a customer before you become eligible for new customer incentives.

In fact, I would make that period much longer, even infinite.

**Maggy J** · 25-07-2011, 17:10

Quote:

Originally Posted by RobboEdin

I'm not sure which side of the discussion you are on. I think the same side as me. It is quite right to have a three month period of not being a customer before you become eligible for new customer incentives.

In fact, I would make that period much longer, even infinite.

Well you'd be wrong.

colin25 · 25-07-2011, 17:12

lol. 3 months seems reasonable.

If it was less, I would quit and rejoin if offered a better deal.

As it stands, i tend to quit for one year, and hop to the other side, then back.

RobboEdin · 25-07-2011, 17:13

Quote:

Originally Posted by Maggy J

Well you'd be wrong.

So if you're on the other side of the discussion, that's ludicrous, as it would lead to all customers cancelling at the end of their minimum period just to become a new customer and get the incentives. Virgin Media would either rapidly go out of business or the new customer incentives would stop.

cookster · 25-07-2011, 17:46

Quote:

Originally Posted by colin25

lol. 3 months seems reasonable.

If it was less, I would quit and rejoin if offered a better deal.

As it stands, i tend to quit for one year, and hop to the other side, then back.

That's what I do. Sky 1 year then VM.

**Maggy J** · 25-07-2011, 17:58

Quote:

Originally Posted by RobboEdin

So if you're on the other side of the discussion, that's ludicrous, as it would lead to all customers cancelling at the end of their minimum period just to become a new customer and get the incentives. Virgin Media would either rapidly go out of business or the new customer incentives would stop.

Then it would be nice as a sign of customer good will to at least once a year give as good a customer deal as is offered to new customers..It might stop some of the complaining..Frankly apart from the BB free upgrades the occasional deals for existing customers can be farnkly disappointing.Not every VM customer wants or needs BB.

colin25 · 25-07-2011, 18:17

Companies don't recognise customer loyalty.

Virgin are interested in new business, and reward new customers. Hence why i don't see any reason to give a company loyalty.

If a company said to me...thanks for your loyalty, we are giving you a discount this month for 1 year's service, i might say "Thanks, and i will stay another year".

But equally i don't hate them, just don't see why i should stay with them blindly.

Same with Bank accounts etc. There was a time I stayed with companies when they gave me good service, not sure that happens now. Of course, i could just be in a negative mood.

**Maggy J** · 25-07-2011, 18:21

Quote:

Originally Posted by colin25

Companies don't recognise customer loyalty.

Virgin are interested in new business, and reward new customers. Hence why i don't see any reason to give a company loyalty.

If a company said to me...thanks for your loyalty, we are giving you a discount this month for 1 year's service, i might say "Thanks, and i will stay another year".

But equally i don't hate them, just don't see why i should stay with them blindly.

Same with Bank accounts etc. There was a time I stayed with companies when they gave me good service, not sure that happens now. Of course, i could just be in a negative mood.

Yes well you must remember that not everyone has a choice especially those in rented accommodation or not living in cabled areas or they aren't allowed a dish on the side of their house or like me they will never let BT across the threshold.