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Old 04-05-2011, 15:02   #1
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Virgin Media Trowbridge call centre to close?
Just saw this on Twitter

http://twitter.com/#!/ITVWestcountry...75946225025025

Quote:
BREAKING NEWS- Virgin Media to to close a call centre in Wiltshire over next 18 months, could result in the loss of 500 jobs. More to follow
Not good news for all those staffers
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Old 04-05-2011, 15:05   #2
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Re: Virgin Media Trowbridge call centre to close?
Just announced internally at VM as well, bad news day indeed.
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Old 04-05-2011, 15:10   #3
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Re: Virgin Media Trowbridge call centre to close?
Quote:
Virgin say staff at Trowbridge site will get chance to redeploy or take voluntary redundancy. Centre to close in 18 months 500 jobs at risk
http://twitter.com/#!/ITVWestcountry...78267210260480
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Old 04-05-2011, 15:33   #4
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Re: Virgin Media Trowbridge call centre to close?
I know a girl who has been given Gardening Leave from the Bellshill centre, dunno if that is signs of maybe cut backs there also.
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Old 04-05-2011, 15:58   #5
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Re: Virgin Media Trowbridge call centre to close?
Sad news indeed
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Old 04-05-2011, 16:04   #6
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Re: Virgin Media Trowbridge call centre to close?
l am afraid a lot of good people are going to lose their jobs in the next 12 months.
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Old 04-05-2011, 23:39   #7
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Re: Virgin Media Trowbridge call centre to close?
Bad news, of course, for those it affects. Really wish they'd close the overseas ones and bring all their call centres back into the UK but I don't suppose that's ever going to happen

This is not the first one they've closed either, I don't think; is it?
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Old 05-05-2011, 01:35   #8
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Re: Virgin Media Trowbridge call centre to close?
Thats going to be another really bad end user experience for people on vm then, with the offshore support being one of the most off putting things ever to grace vm i expect this to come back and bite them on the bum in the future.
Sorry to hear of those job losses.
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Old 05-05-2011, 06:15   #9
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Angry Re: Virgin Media Trowbridge call centre to close?
Quote:
Originally Posted by carlwaring View Post
Bad news, of course, for those it affects. Really wish they'd close the overseas ones and bring all their call centres back into the UK but I don't suppose that's ever going to happen

This is not the first one they've closed either, I don't think; is it?
Yes l have to totally agree with you on that one as when l have talked to a overseas call centre they cannot understand anything you say to them and l cannot understand their words when they are speaking.
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Old 05-05-2011, 08:27   #10
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Re: Virgin Media Trowbridge call centre to close?
So Virgin are going to add to the UK Unemployment figures some much for the government claiming that the Private Sector will provide the jobs.

Perhaps instead of closing Trowbridge, they should look at closing overseas call centres which are much detested by customers for their lack of customer service.
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Old 05-05-2011, 08:51   #11
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Re: Virgin Media Trowbridge call centre to close?
Trowbridge is a Virgin Mobile call centre as per the link below but still a loss.

Quote:
The news comes as part of a merger between Virgin Media and Virgin Mobile and will see departments closed from later this year up until December 2012.
http://www.thisiswiltshire.co.uk/new...om_Trowbridge/
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Old 05-05-2011, 09:26   #12
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Re: Virgin Media Trowbridge call centre to close?
Why not close overseas call centre and keep UK ones open, seems like Virgin Media/Mobile have little respect for their UK workforce.
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Old 05-05-2011, 10:51   #13
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Re: Virgin Media Trowbridge call centre to close?
I think it's a matter of cost; and always has been. Overseas CCs are cheaper to run.
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Old 05-05-2011, 11:16   #14
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Re: Virgin Media Trowbridge call centre to close?
They don't have to pay for as many tech visits either, as the Indian call centre just fobs you off when you have signal level problems. Took me 5 attempts to get through to the UK and straight away they saw my signal levels were too high and sent someone out the following morning and it hasn't disconnected since.
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Old 05-05-2011, 11:16   #15
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Re: Virgin Media Trowbridge call centre to close?
That's annoying, I've always found Virgin Mobile's call centre to be top notch. Bah.
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