Boost your broadband to up to 50Mb with our exclusive offer
02-02-2011, 22:14
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#1
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cf.member
Join Date: Nov 2009
Posts: 20
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Boost your broadband to up to 50Mb with our exclusive offer
I have just got an email about increasing 20mb to 50mb plus hd sport and movies for an extra fiver a month. As a VIP customer I was thinking about doing it and thought I would have a look at the website. Under the VIP package it says a second V HD box, however when we got ours about 18 months ago it was just a standard box which has no hdmi which is c**p at best.
Just wondering if I called them what sort of deal I might get as I am out of contract, any ideas.
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03-02-2011, 00:18
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#2
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cf.geek
Join Date: Jan 2004
Location: Dorset
Services: VIP50 w/TiVo x2!!
Posts: 578
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Re: Boost your broadband to up to 50Mb with our exclusive offer
As no one else has answered you yet, I'll tell you what I've gleaned from other parts on the site - apparently you can swap for a V HD box, but you'll need to pay £49.95 to activate the HD on that box.
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03-02-2011, 10:47
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#3
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cf.member
Join Date: Nov 2009
Posts: 20
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Re: Boost your broadband to up to 50Mb with our exclusive offer
I have been pre registered for Tivo for a while now so might hang on for a bit.
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03-02-2011, 10:53
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#4
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Boost your broadband to up to 50Mb with our exclusive offer
Quote:
Originally Posted by savvychels
As no one else has answered you yet, I'll tell you what I've gleaned from other parts on the site - apparently you can swap for a V HD box, but you'll need to pay £49.95 to activate the HD on that box.
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If you are on VIP you don't pay the HD Activation,
So if you do have an SD additional box as part of VIP you can swap it for a V HD one with HD activated for just the delivery fee of £20
__________________
I am always right.....except when I'm not  All views are my own - so there!
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03-02-2011, 17:28
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#5
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Boost your broadband to up to 50Mb with our exclusive offer
does that include a 3rd box ben or not
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03-02-2011, 17:35
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Boost your broadband to up to 50Mb with our exclusive offer
It applies to any and all boxes on VIP
__________________
I am always right.....except when I'm not All views are my own - so there!
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03-02-2011, 20:51
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#7
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cf.member
Join Date: Nov 2009
Posts: 20
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Re: Boost your broadband to up to 50Mb with our exclusive offer
Thanks for the info. What would happen to the V+ box when I get tivo? Could I change the SD box over to my old HD+ box?
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03-02-2011, 21:01
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Boost your broadband to up to 50Mb with our exclusive offer
Not sure what the VIP options for TiVo are yet
__________________
I am always right.....except when I'm not All views are my own - so there!
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04-02-2011, 01:53
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#9
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cf.geek
Join Date: Jan 2004
Location: Dorset
Services: VIP50 w/TiVo x2!!
Posts: 578
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Re: Boost your broadband to up to 50Mb with our exclusive offer
Quote:
Originally Posted by BenMcr
If you are on VIP you don't pay the HD Activation,
So if you do have an SD additional box as part of VIP you can swap it for a V HD one with HD activated for just the delivery fee of £20
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My apologies for the misinformation. In my reading on a thread in the TV section someone was complaining that they were on VIP and were being charged for the activation when they swapped their SD for an HD box and other staff said that was correct. (not a clue which thread it was as it was earlier in the week)
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04-02-2011, 05:06
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#10
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cf.addict
Join Date: Jun 2003
Location: Stevenage, Herts
Age: 31
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Re: Boost your broadband to up to 50Mb with our exclusive offer
My second box on VIP50 is a V HD STB and hasn't been activated and I was also told to caugh up almost 50 quid to get HD so I said take a hike. Should I has this activated then at no extra cost?
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04-02-2011, 09:50
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#11
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Boost your broadband to up to 50Mb with our exclusive offer
http://shop.virginmedia.com/help/ins...n-charges.html
1. All customers ordering our VIP (Very Impressive Package) or VIP 50Mb bundles will receive V HD and V+ HD activations for free.
__________________
I am always right.....except when I'm not All views are my own - so there!
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04-02-2011, 10:51
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#12
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Boost your broadband to up to 50Mb with our exclusive offer
well according to virgin last night when i rang them they said u get ur second box Hd activated is for free after that u pay 49.99 for any additional STB and that was retentions.and i'm a vip 50 customers so the site is not that accurate.
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04-02-2011, 10:59
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#13
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Boost your broadband to up to 50Mb with our exclusive offer
The site is accurate (I know it is as I got that put on there), the agent wasn't
If you want a 3rd or 4th box on the VIP account you do have to pay for it's installation at £40 a box (this has always been the case), however all HD activations are then covered.
__________________
I am always right.....except when I'm not All views are my own - so there!
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04-02-2011, 12:18
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#14
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VM Customer
Join Date: Dec 2010
Location: Liverpool
Services: Virgin Media 100mb Broadband , VM Tivo, XL tv, Xl Phone
V+HD, VHD Box, Superhub
Posts: 241
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Re: Boost your broadband to up to 50Mb with our exclusive offer
well when i rang to order it as i had billing problem at the time for my 50mb net getting charged more than i should have been. the retention person on the phone gave me free install put i had to pay 49.99 for hd activation instead. which i was happy to pay. so if ur correct i shouldn't have been charged the 49 pound for hd activation.
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04-02-2011, 12:29
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#15
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cf.member
Join Date: Jul 2008
Location: Telford, Shropshire
Services: Virgin Media VIP30 package
Virgin Mobile x 2
Posts: 78
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Re: Boost your broadband to up to 50Mb with our exclusive offer
Quote:
Originally Posted by BenMcr
If you are on VIP you don't pay the HD Activation,
So if you do have an SD additional box as part of VIP you can swap it for a V HD one with HD activated for just the delivery fee of £20
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Well I didn't know that always understood there was a £50 fee for activation. Think I will call and get the SD box swapped afterall we have a HD TV in bedroom, silly not to take advantage.
What happens to old SD Box?
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