25-09-2010, 16:19
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#1
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cf.member
Join Date: Jun 2003
Location: Kent, SE London
Age: 79
Services: Virgin 10MB, XL TV. Internet radio (Logik, Blik, Intempo & music Pal), Freeview, Skype.
Posts: 50
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Help line hours.
All of my services (TV Phone BB) failed this morning around 7-30. I rang faults on 0845 454 1111 on my mobile, after going through all the options & menus the recorded voice said office closed ring back after 8am. Are faults not open 24/7 any more? Luckily my services resumed after 1/2 hour or so.
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25-09-2010, 16:21
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#2
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cf.mega poster
Join Date: Aug 2007
Location: Scotland
Age: 39
Services: 20mb, Tv, Phone
Posts: 2,847
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Re: Help line hours.
Technical Support for broadband issues is open 24 hours.
__________________
R.I.P. Telewest
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25-09-2010, 16:27
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#3
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cf.member
Join Date: Jun 2003
Location: Kent, SE London
Age: 79
Services: Virgin 10MB, XL TV. Internet radio (Logik, Blik, Intempo & music Pal), Freeview, Skype.
Posts: 50
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Re: Help line hours.
Quote:
Originally Posted by moaningmags
Technical Support for broadband issues is open 24 hours.
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But not for TV & Phone?
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25-09-2010, 16:35
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#4
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cf.mega poster
Join Date: Aug 2008
Location: Liverpool
Services: VM XL TV with VM TiVo 1TB x 2 > VM XL BB > VM XL Telephone
Posts: 8,384
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Re: Help line hours.
Quote:
Originally Posted by drdaws
But not for TV & Phone?
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Just not TV, if you select telephone you should get an option for "no dial tone calls only"
TV support is 8am - midnight 365 days a year.
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25-09-2010, 16:48
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#5
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cf.member
Join Date: Jun 2003
Location: Kent, SE London
Age: 79
Services: Virgin 10MB, XL TV. Internet radio (Logik, Blik, Intempo & music Pal), Freeview, Skype.
Posts: 50
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Re: Help line hours.
Quote:
Originally Posted by Digital Fanatic
Just not TV, if you select telephone you should get an option for "no dial tone calls only"
TV support is 8am - midnight 365 days a year.
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I rang twice, tried the TV option first then the Phone option, got the same result. No mention of "Dial tone calls". Didn't bother with BB option.
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25-09-2010, 16:59
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#6
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,836
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Re: Help line hours.
Quote:
Originally Posted by drdaws
I rang twice, tried the TV option first then the Phone option, got the same result. No mention of "Dial tone calls". Didn't bother with BB option.
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Broadband is 24/7 365 days a year so you should always try that line.
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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27-09-2010, 11:24
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#7
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cf.member
Join Date: Sep 2010
Posts: 4
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Re: Help line hours.
Quote:
Originally Posted by Masque
Broadband is 24/7 365 days a year so you should always try that line.
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thats if they and you understand each other !!!
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