26-08-2010, 22:12
|
#1
|
|
cf.member
Join Date: Aug 2010
Location: West Bromwich
Services: V+ XL, Phone, Broadband.
Posts: 5
|
No rewards old customers
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
|
|
|
26-08-2010, 23:04
|
#2
|
|
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 60
Services: VM XL TV,20 MB VM BB,VM landline.
Posts: 34,539
|
Re: No rewards old cusomers
Quote:
Originally Posted by kennethbrowning
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
|
Firstly VM hasn't been going for 15 years.
Secondly I started out at 51Kbs BB which was then upgraded for the same price to 2MB which was then upgraded for the same price to 10MB.Seems as a long standing loyal customer I did get some reward..
__________________
Bold=Mod possibly.One is a roar the other is a whisper BUT they both count.
|
|
|
26-08-2010, 23:17
|
#3
|
|
Cable Forum Team
Join Date: Jun 2003
Location: South Wales
Posts: 31,488
|
Re: No rewards old cusomers
Seeing as this is nothing to do with Website Discussion, I've moved it to VM news.
|
|
|
27-08-2010, 00:56
|
#4
|
|
cf.addict
Join Date: Oct 2005
Age: 26
Services: Sky TV(in bed room)
Virgin Media: TV XL, BB XL, Phone XL
Posts: 417
|
Re: No rewards old customers
it is very bad customer service indeed... lets hope competition comes out very soon.
|
|
|
27-08-2010, 05:38
|
#5
|
|
Warrington Wolves
Join Date: Jul 2007
Location: In a world of pain killers
Services: Phone, Broadband and Tivo's with everything
Posts: 12,916
|
Re: No rewards old customers
Quote:
Originally Posted by Martyn
it is very bad customer service indeed... lets hope competition comes out very soon.
|
There already is competition.
__________________
All views expressed by me on this forum are my own, and do not in any way reflect the views of VirginMedia.
|
|
|
27-08-2010, 06:35
|
#6
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: No rewards old customers
Quote:
Originally Posted by kennethbrowning
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
|
Have you rang up and enquired as to any offers they can give you at all, calling in is the best bet everytime.
|
|
|
27-08-2010, 07:10
|
#7
|
|
Cable Forum Team
Join Date: Jun 2006
Age: 56
Services: Premiere Collection
Posts: 24,887
|
Re: No rewards old customers
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
__________________
'People hate the truth - luckily, the truth doesn't care.' - Larry Winget
|
|
|
27-08-2010, 07:14
|
#8
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: No rewards old customers
Quote:
Originally Posted by foreverwar
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
|
He and got a nice new shiny router as well.
|
|
|
27-08-2010, 07:32
|
#9
|
|
Cable Forum Team
Join Date: Jun 2006
Age: 56
Services: Premiere Collection
Posts: 24,887
|
Re: No rewards old customers
Quote:
Originally Posted by Masque
He and got a nice new shiny router as well. 
|
erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).
I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....
__________________
'People hate the truth - luckily, the truth doesn't care.' - Larry Winget
|
|
|
27-08-2010, 08:04
|
#10
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: No rewards old customers
Quote:
Originally Posted by foreverwar
erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).
I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....
|
I remember I said ring back for it.
|
|
|
27-08-2010, 08:11
|
#11
|
|
Cable Forum Team
Join Date: Jun 2006
Age: 56
Services: Premiere Collection
Posts: 24,887
|
Re: No rewards old customers
Quote:
Originally Posted by Masque
I remember I said ring back for it. 
|
I remembered, I did, and I was told I wasn't due one......
__________________
'People hate the truth - luckily, the truth doesn't care.' - Larry Winget
|
|
|
27-08-2010, 08:18
|
#12
|
|
Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
|
Re: No rewards old customers
Quote:
Originally Posted by foreverwar
I remembered, I did, and I was told I wasn't due one...... 
|
Dear me some staff do not have a clue as you upgraded you should have received the hub if not you should have then received a router. 
|
|
|
30-08-2010, 22:43
|
#13
|
|
cf.addict
Join Date: Oct 2003
Location: belfast northern ireland
Age: 68
Services: ntl
Posts: 201
|
Re: No rewards old customers
i was also told when i moved house that i was due a router . but didn't get one boo hoo
__________________
peace & happy thoughts
|
|
|
31-08-2010, 10:11
|
#14
|
|
cf.member
Join Date: Mar 2007
Location: Cambridge
Services: V+ XL TV, BB L
Posts: 80
|
Re: No rewards old customers
I've been with VM since the beginning (and NTL before that) and ring up every 12 months to speak to retentions to see what deals I can get and am always offered a good discount if I take another 12 month contract.
|
|
|
31-08-2010, 14:36
|
#15
|
|
cf.addict
Join Date: Nov 2003
Location: Oxford, UK
Services: TiVo (Langley), FreeviewHD, Sky+HD, multi-satellite, FreesatHD, DAB, 100mb BB
Posts: 309
|
Re: No rewards old customers
I was with ComTel, who became NTL who became VM.
As a long time customer I have found you are offered nothing - but when you call and ask they nearly always give you something. There is a limit to the number of things they can offer you - but they seem happy to have one discount or another running nearly all the time.
You don't get if you don't ask!
|
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT. The time now is 16:14.
|