26-08-2010, 23:12
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#1
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cf.member
Join Date: Aug 2010
Location: West Bromwich
Services: V+ XL, Phone, Broadband.
Posts: 5
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No rewards old customers
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
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27-08-2010, 00:04
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#2
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Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 59
Services: VM XL TV,VM 10MB,VM Phone and V+HD box.No VM Mobile
Posts: 31,725
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Re: No rewards old cusomers
Quote:
Originally Posted by kennethbrowning
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
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Firstly VM hasn't been going for 15 years.
Secondly I started out at 51Kbs BB which was then upgraded for the same price to 2MB which was then upgraded for the same price to 10MB.Seems as a long standing loyal customer I did get some reward.. 
__________________
.Bold=Mod
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27-08-2010, 00:17
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#3
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Cable Forum Team
Join Date: Jun 2003
Location: South Wales
Posts: 29,437
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Re: No rewards old cusomers
Seeing as this is nothing to do with Website Discussion, I've moved it to VM news.
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27-08-2010, 01:56
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#4
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cf.addict
Join Date: Oct 2005
Age: 25
Services: Sky TV(in bed room)
Virgin Media: TV XL, BB XL, Phone XL
Posts: 368
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Re: No rewards old customers
it is very bad customer service indeed... lets hope competition comes out very soon.
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27-08-2010, 06:38
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#5
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Prudence my arse
Join Date: Jul 2007
Location: Warrington or in a world of pain killers
Services: 3 x Tivo 1 x V+, 1 Phone, Broadband, 100 meg so stick that up your pipe Sky :)
Posts: 8,891
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Re: No rewards old customers
Quote:
Originally Posted by Martyn
it is very bad customer service indeed... lets hope competition comes out very soon.
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There already is competition.
__________________
I post on this site in my own time. Any posts by me should not be taken as representing my employer Virgin Media's it's positions, strategies or opinions.
Some or all of this post may have been censored by SOPA & PIPA
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27-08-2010, 07:35
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#6
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,268
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Re: No rewards old customers
Quote:
Originally Posted by kennethbrowning
How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.
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Have you rang up and enquired as to any offers they can give you at all, calling in is the best bet everytime. 
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27-08-2010, 08:10
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#7
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Cable Forum Team
Join Date: Jun 2006
Services: Triple XL (BB 30Mb), TiVo, V+
Posts: 22,001
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Re: No rewards old customers
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
__________________
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27-08-2010, 08:14
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#8
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,268
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Re: No rewards old customers
Quote:
Originally Posted by foreverwar
kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).
I did this two weeks ago, and got a £7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about £5 cheaper for comparison purposes).
It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.
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He and got a nice new shiny router as well.
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27-08-2010, 08:32
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#9
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Cable Forum Team
Join Date: Jun 2006
Services: Triple XL (BB 30Mb), TiVo, V+
Posts: 22,001
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Re: No rewards old customers
Quote:
Originally Posted by Masque
He and got a nice new shiny router as well. |
erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).
I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
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27-08-2010, 09:04
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#10
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,268
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Re: No rewards old customers
Quote:
Originally Posted by foreverwar
erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).
I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though..... |
I remember I said ring back for it.
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27-08-2010, 09:11
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#11
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Cable Forum Team
Join Date: Jun 2006
Services: Triple XL (BB 30Mb), TiVo, V+
Posts: 22,001
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Re: No rewards old customers
Quote:
Originally Posted by Masque
I remember I said ring back for it. |
I remembered, I did, and I was told I wasn't due one......
__________________
Just to make it clear if a post is bold and is from a team member, it's a moderating decision. If it's not bold or not from a team member, it's not.
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27-08-2010, 09:18
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#12
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,268
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Re: No rewards old customers
Quote:
Originally Posted by foreverwar
I remembered, I did, and I was told I wasn't due one...... |
Dear me some staff do not have a clue as you upgraded you should have received the hub if not you should have then received a router. 
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30-08-2010, 23:43
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#13
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cf.addict
Join Date: Oct 2003
Location: belfast northern ireland
Age: 67
Services: ntl
Posts: 165
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Re: No rewards old customers
i was also told when i moved house that i was due a router . but didn't get one boo hoo
__________________
peace & happy thoughts
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31-08-2010, 11:11
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#14
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cf.member
Join Date: Mar 2007
Location: Cambridge
Services: V+ XL TV, BB L
Posts: 80
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Re: No rewards old customers
I've been with VM since the beginning (and NTL before that) and ring up every 12 months to speak to retentions to see what deals I can get and am always offered a good discount if I take another 12 month contract.
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31-08-2010, 15:36
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#15
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cf.addict
Join Date: Nov 2003
Location: Oxford, UK
Services: TiVo (Langley), FreeviewHD, Sky+HD, multi-satellite, FreesatHD, DAB, 100mb BB
Posts: 273
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Re: No rewards old customers
I was with ComTel, who became NTL who became VM.
As a long time customer I have found you are offered nothing - but when you call and ask they nearly always give you something. There is a limit to the number of things they can offer you - but they seem happy to have one discount or another running nearly all the time.
You don't get if you don't ask!
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