No rewards old customers

kennethbrowning · 26-08-2010, 22:12

How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.

**Maggy J** · 26-08-2010, 23:04

Quote:

Originally Posted by kennethbrowning

How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.

Firstly VM hasn't been going for 15 years.

Secondly I started out at 51Kbs BB which was then upgraded for the same price to 2MB which was then upgraded for the same price to 10MB.Seems as a long standing loyal customer I did get some reward..

**Russ** · 26-08-2010, 23:17

Seeing as this is nothing to do with Website Discussion, I've moved it to VM news.

Martyn · 27-08-2010, 00:56

it is very bad customer service indeed... lets hope competition comes out very soon.

Sirius · 27-08-2010, 05:38

Quote:

Originally Posted by Martyn

it is very bad customer service indeed... lets hope competition comes out very soon.

There already is competition.

Peter_ · 27-08-2010, 06:35

Quote:

Originally Posted by kennethbrowning

How come all the best deals go to new customers, I have been with Virgin for over 15 years its, about time they started giving some rewards to there loyal customers.

Have you rang up and enquired as to any offers they can give you at all, calling in is the best bet everytime.

**Hugh** · 27-08-2010, 07:10

kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).

I did this two weeks ago, and got a Â£7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about Â£5 cheaper for comparison purposes).

It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.

Peter_ · 27-08-2010, 07:14

Quote:

Originally Posted by foreverwar

kenneth, as masque states, ring up and ask to talk to retentions - explain (nicely) how you feel, and they may be able to help (depending on the services you have and your history with the company).

I did this two weeks ago, and got a Â£7 reduction and a BB upgrade from L to XL - I pointed out that I was paying the same as a new customer who could get 20Mb for the same amount (I had TV XL, Phone XL, BB L, V+ and an additional V box); I also pointed out that the same (roughly) package on Sky was about Â£5 cheaper for comparison purposes).

It never hurts to ask (again, nicely), and if you don't get what you want, you can always apply the Market Forces philosophy.

He and got a nice new shiny router as well.

**Hugh** · 27-08-2010, 07:32

Quote:

Originally Posted by Masque

He and got a nice new shiny router as well.

erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).

I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....

Peter_ · 27-08-2010, 08:04

Quote:

Originally Posted by foreverwar

erm, no - just the a new modem (but really not bothered, as I didn't have to reconfigure the two I have already).

I checked with Cust Svcs, and I was only due a modem - strange that the 20Mb activation makes you download a file for the router, though.....

I remember I said ring back for it.

**Hugh** · 27-08-2010, 08:11

Quote:

Originally Posted by Masque

I remember I said ring back for it.

I remembered, I did, and I was told I wasn't due one......

Peter_ · 27-08-2010, 08:18

Quote:

Originally Posted by foreverwar

I remembered, I did, and I was told I wasn't due one......

Dear me some staff do not have a clue as you upgraded you should have received the hub if not you should have then received a router.

fatmat8 · 30-08-2010, 22:43

i was also told when i moved house that i was due a router . but didn't get one boo hoo

cambridgemark · 31-08-2010, 10:11

I've been with VM since the beginning (and NTL before that) and ring up every 12 months to speak to retentions to see what deals I can get and am always offered a good discount if I take another 12 month contract.

ozsat · 31-08-2010, 14:36

I was with ComTel, who became NTL who became VM.

As a long time customer I have found you are offered nothing - but when you call and ask they nearly always give you something. There is a limit to the number of things they can offer you - but they seem happy to have one discount or another running nearly all the time.

You don't get if you don't ask!