No rewards old customers - Page 2

Peter_ · 31-08-2010, 14:42

Quote:

Originally Posted by fatmat8

i was also told when i moved house that i was due a router . but didn't get one boo hoo

Try ringing in and asking about it.

Digital Fanatic · 31-08-2010, 17:09

Quote:

Originally Posted by ozsat

I was with ComTel, who became NTL who became VM.

As a long time customer I have found you are offered nothing - but when you call and ask they nearly always give you something. There is a limit to the number of things they can offer you - but they seem happy to have one discount or another running nearly all the time.

You don't get if you don't ask!

Yeah.. VM are more than happy to discuss your account and give you the best option for you.

jb66 · 31-08-2010, 18:54

Quote:

Originally Posted by Masque

Dear me some staff do not have a clue as you upgraded you should have received the hub if not you should have then received a router.

NO, L to XL upgrades are not entitled to the hub, only new customers or customers taking Internet as a RGU are entitled to the hub

Ben B · 31-08-2010, 18:56

Ahem, http://allyours.virginmedia.com/html.../wireless.html

Quote:

Existing customers: Free with Broadband L or XL if you've never had broadband with us, Â£60 when you upgrade to Broadband L, or free when you upgrade to Broadband XL.

Peter_ · 31-08-2010, 19:33

Quote:

Originally Posted by jb66

NO, L to XL upgrades are not entitled to the hub, only new customers or customers taking Internet as a RGU are entitled to the hub

If you ring in and get upgraded from L to XL you will receive from us a VMD280 hub as part of the upgrade via HDNL, if you request an engineer visit to upgrade you then you will still receive the hub, any engineer that does not fit the hub on a upgrade is not following process.

jb66 · 31-08-2010, 19:41

Quote:

Originally Posted by Masque

If you ring in and get upgraded from L to XL you will receive from us a VMD280 hub as part of the upgrade via HDNL, if you request an engineer visit to upgrade you then you will still receive the hub, any engineer that does not fit the hub on a upgrade is not following process.

Tell the engineers then, I have a bloomin piece of paper saying otherwise!

Peter_ · 31-08-2010, 19:46

Quote:

Originally Posted by jb66

Tell the engineers then, I have a bloomin piece of paper saying otherwise!

It says so on Ben's post and the customer is told that they are getting the hub when they choose to upgrade, so your managers are giving you duff information which is liable to blow up in yours and their their faces.

I find it strange that we have been supplying these hubs for more than 3 weeks and your managers are giving you guys instructions to fit modems and routers, someone in your management team will be for the high jump.

That piece of paper cannot be official in any shape or form.

jb66 · 31-08-2010, 19:50

Quote:

Originally Posted by Masque

It says so on Ben's post and the customer is told that they are getting the hub when they choose to upgrade, so your managers are giving you duff information which is liable to blow up in yours and their their faces.

I find it strange that we have been supplying these hubs for more than 3 weeks and your managers are giving you guys instructions to fit modems and routers, someone in your management team will be for the high jump.

That piece of paper cannot be official in any shape or form.

To be fair an engineer will never be involved in an l to xl upgrade, 99% will be quickstarts.

kennethbrowning · 31-08-2010, 21:00

Thanks for the advice I will try calling up & see if I can get a better deal.

Peter_ · 31-08-2010, 21:24

Quote:

Originally Posted by jb66

To be fair an engineer will never be involved in an l to xl upgrade, 99% will be quickstarts.

Very likely but you should now be installing just hubs as per process on standard installations not just clearing any stock of modems and routers which sounds more likely.

Hector's House · 05-09-2010, 06:45

I'm slightly confused (not hard) I've just been reading the electric Virgin Media mag which gives ofcomms broadband results and Virgin are offering to waive the Â£40 installation fee if you upgrade to 50meg BB. It only mentions a wireless N router nothing about a hub

Peter_ · 05-09-2010, 07:32

Quote:

Originally Posted by Hector's House

I'm slightly confused (not hard) I've just been reading the electric Virgin Media mag which gives ofcomms broadband results and Virgin are offering to waive the Â£40 installation fee if you upgrade to 50meg BB. It only mentions a wireless N router nothing about a hub

That is because the is no hub for 50Mb.

Daz/Teeside · 13-09-2010, 16:03

Hi, I read posts on this thread with great excitment!
I am coming to the end of a 12mth contract with VM and am thinking of trying another provider for my media services, so when I read of what people had been offered I thought I would make the call and see what was on offer for me who has been a customer from NTL days.
My current package is nothing flash, L B/B, M+ TV and free evening and weekend calls but that is along story, due to moving over seas and canceling my previous XL package including V+ box then losing my job and returning back to the UK and being out of work for a while (thats the short version)
So I rang as I have looked at what SKY can offer. The gentlemen I spoke to was polite but seemed very uninterested and from the start I felt this was not going to go as I had hoped.
He did advise me to keep my landline as it is, but suggested I upgraded my B/B due to the isuues I am having with speed when the family are online as well as upgrading my TV to the XL package which was all very appealing but this was all extra cost to me. No offer of V+ box unless I paid an extra Â£10 a mth plus installation on top of the other extra fees for the package and when I enquired about the HUB with the 20Mb B/B he said they where exactly the same as the netgear router I currently have just in a different case.........Not the way it reads on the website!
So I didn't agree to anything extra as I wasn't actually getting anything extra unless I paid for it. I wasn't expecting it for nothing but had hoped a fair competetive price would be offered.
So I'm still no further on but will make the call to SKY and see what they have to say and after many years will probably make the move as the saving adds upto quite a bit.

Digital Fanatic · 13-09-2010, 17:23

Quote:

Originally Posted by Daz/Teeside

Hi, I read posts on this thread with great excitment!
I am coming to the end of a 12mth contract with VM and am thinking of trying another provider for my media services, so when I read of what people had been offered I thought I would make the call and see what was on offer for me who has been a customer from NTL days.
My current package is nothing flash, L B/B, M+ TV and free evening and weekend calls but that is along story, due to moving over seas and canceling my previous XL package including V+ box then losing my job and returning back to the UK and being out of work for a while (thats the short version)
So I rang as I have looked at what SKY can offer. The gentlemen I spoke to was polite but seemed very uninterested and from the start I felt this was not going to go as I had hoped.
He did advise me to keep my landline as it is, but suggested I upgraded my B/B due to the isuues I am having with speed when the family are online as well as upgrading my TV to the XL package which was all very appealing but this was all extra cost to me. No offer of V+ box unless I paid an extra Â£10 a mth plus installation on top of the other extra fees for the package and when I enquired about the HUB with the 20Mb B/B he said they where exactly the same as the netgear router I currently have just in a different case.........Not the way it reads on the website!
So I didn't agree to anything extra as I wasn't actually getting anything extra unless I paid for it. I wasn't expecting it for nothing but had hoped a fair competetive price would be offered.
So I'm still no further on but will make the call to SKY and see what they have to say and after many years will probably make the move as the saving adds upto quite a bit.

Just a couple of things...

You are not going to get more for less than you are already paying, thats just not going to happen, as you have found out.

Due to your current spend with VM, you are at the lower end of the scale for retention offers as there isn't much more discounting they can do.

The V+ box is Â£10 per month for customers on the lower TV tiers as again your spend is too low to make it viable for the business. TV XL gets V+ free.

VM have to purchase, maintain and service the equipment and if it breaks down it will be replaced.... and after that try and make a profit

It will be interesting to hear what Sky can offer you.

Good luck

Daz/Teeside · 13-09-2010, 19:24

Yeah as I said in my post, fully understand wasn't expecting more for less thats a no brainer but I was looking to upgrade broadband and TV depending on the price. There was no offer of HUB even when I asked (which according to your previous post is standard issue) and I was then going to be charged for the V+ box. I felt the deal wasn't that good based on what new customers are offered, back to customer loyalty I guess!
So what you are saying then is to get the best I need to upgrade to a better package for another 12mths then ring and ask for a deal which I will get and that price reduction will probably re-emburse me for the higher payments over the last 12mths...Think I understand?