Virgin launch new billing pages
03-06-2010, 12:56
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#1
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Virgin launch new billing pages
This week Virgin have made some improvements to the My Virgin Media site. This means that anyone with a Virgin Broadband service can now:
- Access full details about their unbilled usage (calls, VoD events, Credits, Part Month charges etc) since they were last sent a bill. This includes a itemised list of the unbilled chargable calls.
- details on Talk Anywhere minutes remaining,
- Find out what (if any) Credit Limit they have,
- Setup and Update Direct Debits
- Make payments to restart suspended accounts
Hopefully should be a lot more useful for people
__________________
I am always right.....except when I'm not  All views are my own - so there!
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12-06-2010, 19:26
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#2
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cocoa-narcotic enthusiast
Join Date: Jun 2006
Location: 127.0.0.1
Posts: 284
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Re: Virgin launch new billing pages
Now that unbilled usage is VERY useful. For one I am grateful for it. It also seems to update any credits that are owed to you.. like I made a 13p call, and it takes it off the credit. very nice.
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12-06-2010, 19:36
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Billingham
Age: 26
Services: XL TV, TiVo, XL Phone & XXL BB
Posts: 1,216
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Re: Virgin launch new billing pages
Yeah noticed this too...nice one!
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12-06-2010, 23:00
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#4
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cf.addict
Join Date: Feb 2008
Location: Oldham
Services: Triple XL (Phone,BB & TV)
Samsung V+HD(30 meg Superhub)
Posts: 384
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Re: Virgin launch new billing pages
Very useful 
__________________
Quote:
Only two things are infinite, the universe and human stupidity, and I'm not sure about the former.
- Albert Einstein
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29-06-2010, 09:07
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#5
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cf.member
Join Date: Mar 2005
Posts: 48
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Re: Virgin launch new billing pages
Quote:
Originally Posted by BenMcr
This week Virgin have made some improvements to the My Virgin Media site. This means that anyone with a Virgin Broadband service can now:
- Access full details about their unbilled usage (calls, VoD events, Credits, Part Month charges etc) since they were last sent a bill. This includes a itemised list of the unbilled chargable calls.
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Hi i was able to access the above info last month,but this month there doesnt seem to be an itemised list of the unbilled chargable calls.Can anyone access this info or Is there a problem with the system?
Thanks
Steve
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29-06-2010, 10:02
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#6
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Virgin launch new billing pages
There is no problem with the system that I'm aware of. When is your bill generated?
__________________
I am always right.....except when I'm not All views are my own - so there!
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29-06-2010, 12:36
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#7
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cf.member
Join Date: Mar 2005
Posts: 48
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Re: Virgin launch new billing pages
Hi
The Bill is generated around 16th each month.Its shows the talk 200 time remaining @ 133 minutes but not the unbilled calls.
Steve
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29-06-2010, 12:52
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: Virgin Media TiVo, XL TV, XXL Broadband
Posts: 12,099
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Re: Virgin launch new billing pages
That's because the calls you make via Talk Anywhere are zero rated so won't show up. Same if you dialled an 0800 number
Which is why I specifically said it was unbilled chargeable calls
__________________
I am always right.....except when I'm not All views are my own - so there!
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29-06-2010, 15:09
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#9
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cf.member
Join Date: Mar 2005
Posts: 48
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Re: Virgin launch new billing pages
Yes thats right they are zero rated but they showed up last month as a list of calls with a 0.000 next to the price.There was about 70 odd calls on the list as 0.000. I exported them to excel as i thought it was a handy feature. Maybe a bug in the system.
Steve
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29-06-2010, 15:16
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#10
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cf.member
Join Date: Jun 2010
Posts: 1
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Re: Virgin launch new billing pages
Hi
First day on here. Would like to know if VM would consider a package for the elderly? using TV telephone and broadband
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29-06-2010, 15:54
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#11
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Catjack
Join Date: Jan 2009
Location: Liverpool
Services: Samsung V+ XL TV
XL Phone
30Mb Superhub
Nokia N8
Posts: 19,836
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Re: Virgin launch new billing pages
You can get 10Mb broadband, M+ tv package and a telephone line for around £30 if you live in a cabled area
http://allyours.virginmedia.com/html...e-builder.html
What you pay
FREE for 2 months
then £18 a month*
12 month contract
*When you take a Virgin phone line for £11.99 a month
__________________
"Religion was invented when the first con man met the first fool." - Mark Twain (1835 - 1910) now that has a ring of truth to it.
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